Motivation at Pizza hut 9.1

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Maddy

Unit 9 – Managing and Developing People

Motivation at Pizza Hut

Part A

What is Motivation?

Motivation is the characteristic that is required in order to achieve anything in life without being motivated you will give up at the first sign of adversity. It means to inspire, instigate and encourage a person to do their best. Motivation will compel a person to think "If I can't, then I must" and will cause them to do whatever it takes to become successful. If you inspire motivation it can change your life. You will be inspired to get what you want regardless of what people tell you that you can not do. I have personally seen people apply the motivation factors in life to get from poverty to a life filled with abundance.

Why is Motivation Important?

There are many reasons why motivation is important in your life such as: motivation helps you get started, motivation helps you keep moving, motivations makes you do more than necessary and motivation makes the journey fun. When an employee is motivated he/she is more likely to work better this will result in better quality of work with less wastage and higher productivity.

Introduction to Chosen Business… Pizza Hut

The business which I have chosen to research on is Pizza Hut. The reason I chose to work on Pizza hut was because Pizza Hut is the world’s largest restaurant chain pizza restaurant chain which has approximately 34,000 restaurants.

Theories of Motivation

ELTON MAYO

Elton Mayo had the belief that workers are not just concerned with money but could be better motivated by having their social needs met whilst at work. He introduced the Human Relation School of thought, which focused on managers taking more of an interest in the workers, treating them as people who have worthwhile opinions and realising that workers enjoy interacting together.

Mayo conducted a series of experiments at the Hawthorne factory of the Western Electric Company in Chicago. He isolated two groups of women workers and studied the effect on their productivity levels of changing factors such as lighting and working conditions. He expected to see productivity levels decline as lighting or other conditions became progressively worse

What he actually discovered surprised him: whatever the change in lighting or working conditions, the productivity levels of the workers improved or remained the same.

From this Mayo concluded that workers are best motivated by:

  • Better communication between managers and workers ( Hawthorne workers were consulted over the experiments and also had the opportunity to give feedback)
  • Greater manager involvement in employees working lives ( Hawthorne workers responded to the increased level of attention they were receiving)
  • Working in groups or teams. (Hawthorne workers did not previously regularly work in teams)

In practice therefore businesses should re-organise production to encourage greater use of team working and introduce personnel departments to encourage greater manager involvement in looking after employees’ interests. His theory most closely fits in with a paternalistic style of management.

McGREGOR

Douglas McGregor, who was an American social psychologist, came out with theory X and Y in his 1960 book 'The Human Side of Enterprise'. Theory X and theory Y are still referred to commonly in the field of management and motivation. McGregor’s X-Y Theory remains a valid basic principle from which to develop positive management style and techniques. McGregor's XY Theory remains central to organisational development, and to improving organisational culture.

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McGregor's X and Y theory is a salutary and simple reminder of the natural rules for managing people, which under the pressure of day to day business are all too easily forgotten.

McGregor maintained that there are two fundamental approaches to managing people. Many managers tend towards theory x, and generally get poor results. Enlightened managers use theory y, which produces better performance and results, and allows people to grow and develop.

Advantages of Theory X Managers

  • Work is carried out efficiently
  • Has strict deadlines
  • Does not hand out responsibilities to employees

Disadvantages of Theory X Managers

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