Nazia Nasreen                                                                        Joseph Chamberlain College

Movie Box

(Home of Entertainment)

Background

Movie Box is a well known small business, which is situated in Small Heath, Birmingham.  Mr. Nazim Hussain currently owns the entertainment store, where he rents out movies and DVD’s.  Mr. Nazim has one assistant working for him, who records all the details manually.  The assistant also answers phone calls about movies and DVD inquiries.

Mr. Nazim charges his customers 1.00 for Bollywood films and 1.50 for Hollywood films.  He also charges an extra fee of 1.00 for everyday the movie or DVD is over due.  The customers have to come to the business if they want to take a movie or a DVD out.  For a customer to rent out a movie he/she needs a membership number, without this number the customer can’t rent out movies.    

Statement of Problem

Mr. Nazim and his assistant were interviewed, to find out what are the problems with current system and the changes they would like to the new system.  Mr. Nazim said that Movie Box is currently dealing with about twenty people per day.  All these rentals are taken manually in a register.  The business has a thick file and a lot of paper work is lying around the business, which wastes a lot of space.  Keeping history files takes too much space and sometimes it is hard to search for particular customer’s history.  As well as this because everything is done manually it takes Mr. Nazim and his assistant a lot of time to locate a particular movie or DVD, because they don’t know weather it is out or still in the shop.  It is also difficult for Mr. Nazim to calculate the weekly income as it is done manually and a lot of errors could be made easily.  

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Interview

(Interview of Mr. Nazim Hussain to discuss the problems of the current system and the improvements for the new system)

Q1. What are the advantages of the current system?

Every customer has its own membership number therefore it is easier to find out who has not                         given the film back.

Q2. What are the disadvantages of the current system?

It takes too long to find a particular ...

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