• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19
  20. 20
    20
  21. 21
    21
  22. 22
    22
  23. 23
    23
  24. 24
    24
  25. 25
    25
  26. 26
    26
  27. 27
    27
  28. 28
    28
  29. 29
    29
  30. 30
    30
  31. 31
    31

My aim is to research and produce a formal business report on my the co-operative society supermarket

Extracts from this document...

Introduction

0.1 INTRODUCTION: For my business report I am investigating the co-operative society supermarket. My aim is to research and produce a formal business report on my the co-operative society supermarket 1.01 TERMS OF REFRENCE SCENARIO: I am an assistant in a firm of business consultants. The consultancy is putting together files of information about some of the clients that are on the companies books. These businesses range from large multi-national companies to medium sized businesses in different sectors. They are the most likely to seek the advice of consultancy when they experience some form of internal or external change. The files of information are then the first source for the consultants and so they need to be detailed, accurate and up to date. I am assisting in this project by researching and producing a formal business report on a medium/large organisation that I have identified. I will also need to look at other organisations to assist me in comparing and contrasting the various aspects required in the report. 2.0 PROCEEDURE For my report I aim to investigate all aspects of the Co-operative Society Supermarket I aim to investigate and produce a formal report on the businesses * Ownership type, and the benefits and drawbacks of the ownership type * The functional areas of the businesses * The objectives of the business * How the business objectives tie in with the functional areas With the use of both primary and secondary research I intend to put together a detailed and informative report on my chosen business. * In my primary research I have used the following methods : Field research: This involves paying a visit to the actual business location, speaking to the staff, employees and management in order to retrieve information. Questionnaires: I intend to formulate a questionnaire which would aid in the writing of my report. This questionnaire will help me by providing direct information on the following 1. Management style and culture 2. Organisational structure of the chosen business organisation 3. ...read more.

Middle

and how it helps Co-op meet its aims Human resources are a function important to every business by providing the vital resource (personnel) which the business needs to carry out its functions it overall helps the business meets its goals. This function is vital because without the right qualified people carrying out the job roles the business would not be able to carry out its functions efficiently. HR not only recruits. The human resources function also helps the business as a whole meet its aims and objectives by finding out new ways to lower staff turnover and keep its employees motivated. The chart below shows the number of stores and employees Number of Outlets Number of employees# Food Retail 1,756 47,920 Figures taken from www.co-op.co.uk 6. CUSTOMER SERVICE Customer service is very important to both the business and the customer for the business it acts as a means for the customers to receive necessary information about products or services provided by the business or to make suggestions, comments or complaints about any aspect or activity of the business. The customer service department is also important to the business because they could find out from customer's responses and complaints how to improve certain areas of the business. This aspect of the business also works in unison with the marketing and sales department. Their concern is also to keep up the reputation of the business. Some of the factors that contribute to good customer service are customers expect that the price of the goods and services are reasonable, a wide range of products which must be available at the right time. The customers also expect a fast service; the payment period for business customers has to be attractive. Customers can also to pay by cash, cheques, credit cards or debit cards. Co-op endeavours to meet the customer expectations by providing a wide range of goods and giving information to customers for example they have a leaflets or magazines showing the new products. ...read more.

Conclusion

Through my investigation and findings, I can conclude that the co-op retails are meeting the company's cooperative and functional objectives. There are a number of ways that a business like Co-op can be assessed to see if the business as a whole is meeting its objectives. The business main aim is to provide for the shopping needs of the community this being said the businesses functional areas work together to meet this through different objectives set out. There are various ways a businesses succession on meeting its objectives can be analysed some of these methods include: Balance sheet: this is basically a summary of the business at a particular time it gives and idea of the businesses assets and liabilities Cash flow statement: a cash flow statement is a financial statement that shows the businesses sources of revenue/income and the uses and expenses the businesses incurred during the trading period. Profit and loss account: this presents a summary of all the businesses transactions and shows the flow of expenditure and income during the trading period. My evidence to support this is the sales/ revenue figures these clearly show that the businesses goods and services it offers are being brought in large numbers by customers and consumers alike. his does not necessarily mean the business is meeting all of its corporate objectives it just present the evidence that the business is turning over its stock and generating revenue. Another piece of evidence that supports my conclusion is the responses form my questionnaire which were filled in by members of staff and management in the local co-op this clearly showed that the employees were fairly satisfied with the working conditions including health and safety and thought there job role was satisfactory. This presented the conclusion that the business was meeting its objective of providing incentives to keep its employees and staff motivated and lowering staff turnover. My third reason for my conclusion presents itself in the form of co-ops organisational chart. AVCE Business Studies Business at work 1 Donald.Weekes ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Report on ethical practices of TATA Group (India)

    At each of these locations there is a medical practitioner and a counselor trained in HIV risk reduction counseling. Key Success Factors: The success factors can be summed up as follows: 1. Creating funding arrangements to attract private sector investment.

  2. Organizational conflict is inevitable in a formal organization. Discuss.

    These goal(s) to a large extent are mutually inclusive. For example, if the goal of an employee is to financially okay by way of receiving good salary, bonuses, etc, while that of the company is to computerize its operations thereby reducing the workforce. Both goals could be said to be mutually exclusive which breeds conflict.

  1. There are a various amount of stakeholders in McDonald's they are Employees, Customers, Government, ...

    "Trade Unionists don't like McDonald's either. The company is notorious for the vehemence with which they try to crush any unionisation attempt. They argue that all their workers are happy and that any problems can be worked out directly without the need for interference from a third party, but are

  2. Full description of the 5 main functional areas in Thorpe park (Marketing, Human Resources, ...

    The incentive is usually either buy one get one free or a discount of the full adult or child price. Thorpe park runs promotions in conjunction with the Tussauds group. Promotions can also be run with a wide variety of retail and media partners, newspapers, or via direct mail campaigns surrounding homes.

  1. Evaluate the competitive position of RAC Motoring Service in terms of its operations-based strengths ...

    RAC already has a call centre and modern call taking facilities. What they have to do? RAC has to issue their customers with a plastic card having their customer number, vehicle number and the cell number in which they are located (house location).

  2. The functional areas of Cadbury's.

    Cadbury's keeps a close eye on the financial documents within the company. The Finance company has helped reached these objectives by looking after the capital side of the business and supplying money to other functional areas for them to research products.

  1. Case Analysis Report "Barilla SpA (A)" - Supply Chain Management

    It is this very information that forms the core of the all JITD activities. In that sense, a distributor shall assume all the more importance for Barilla. Again, price promotions can be introduced in alternate forms where all the channel members may be benefited and the schemes are passed onto the retailers as well.

  2. Business Aims and Objectives.

    maximise on phone sales, their income would increase as their sales have increased. So sales in a business such as Nokia are very important as that is a way they bring income into the business. Nokia intend to capitalize on their leadership role by continuing to enter a part of

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work