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NVQ2 Business and admin assessment 1. Know the employment rights and responsibilities of the employee and employer

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´╗┐Business and Administration Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. 1. The first thing you need to do is save a copy of this document, either onto your computer or a disk 2. Then work through your Assessment, remembering to save your work regularly 3. When you?ve finished, print out a copy to keep for reference 4. Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area ? make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 8 pages and is made up of 7 Sections. ________________ Name: Deanna Meadows-Taylor ________________ Section 1 ? Know the employment rights and responsibilities of the employee and employer 1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). Place of work Employees Name Job Title Start Date 2a) List three key points of legislation that affect employers in a business environment. Data Protection Health and Safety Equality 2b) List three key points of legislation that affect employees in a business environment. Employment Rights and Responsibilities Pay and Pension Health and Safety 3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information. Internal Line Manager Employee Handbook External Citizens Advice Bureau Library 4. Describe how representative bodies can support employees. Representative bodies help by giving advice, support and guidance on matters such as Health and Safety, Pay and pensions, Redundancy and wage related issues in the workplace. The can also provide support in the case of a disciplinary action or if the employee is suffering any work related problems, they can also be used to liaise between and employer and employee. ...read more.


read receipt so I know they have received and read my email, and it would meet their needs because they would be getting the information they needed in a quick and convenient way. 2. Contacting someone to give them a 50% off deal, the best way to do this would be over the phone (verbal communication), this would meet my needs as I would know who I have contacted to give the information, to see if they have any interest in the offer and give them all the information to do with this deal and it would meet there needs as I would be able to ask any questions they have to do with this deal there and then. I chose these as the best ways of communicating by looking at what I needed to communicate, looking at the advantages and disadvantages off communicating in that way and the advantages and disadvantages in doing it in another way. 3. Describe at least two ways of actively listening. One would be repeating back what the person is saying to you that way it shows you are listening Another would be to respond to what the person is saying, this can be something as simple as body language or saying something as small as "uh huh" Section 4 ? Understand how to work with and support colleagues 1. Explain the purpose of agreeing standards for your own work. Give at least two reasons. 1. So you know what you should be doing and when you should be doing it and you can monitor your performance. 2. So other people complete their work on time, i.e. you have told someone you will have a document ready for a specific time and they need it to be able to do their work and you don?t do it on time they then cannot do what they need to do. ...read more.


2. Become a security guard by applying for my security licence and talking to people in the industry to find out where there are jobs available and applying for them jobs. ________________ Section 7 – Understand the types of problems that may occur in a business environment and how to deal with them 1. Identify at least two different types of problems that can occur in a business environment. Minor problems Something that you may be able to resolve yourself without the help of others for example a printer running out of paper Major problems Something you may have to report to someone higher to be resolved for example a fire in the building this would have to be escalated and my stop a number of people from being able to work. 2. Complete the table below by describing at least two specific problems that can occur at work and how they can be dealt with. Problem Dealing with the problem 1. Working in a warehouse and running out of boxes on your station that items can be packed into Either ask someone to bring more boxes or go and get them yourself 2. Computer Crashing Contact IT department and ask them to get someone to repair it 3. Complete the table below by listing at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with (and how you would refer these problems). Problems I can deal with: Problems I would need to refer to others: How are problems referred to others? 1. Printer running out of paper 1. Computer coming up with an error message Contacting a senior member of staff and asking them for help or contacting the IT department 2. Battery running out on scanner 2. Phone lines crashing in a call centre Advise a senior member of staff Once you have completed all 7 Sections of this Assessment, go to www.vision2learn.com and send your work to your tutor for marking. © Creating Careers Ltd 2011 Page of ...read more.

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4 star(s)

This starts off being quite vague but the writer improves as they go along with mostly accurate responses to the questions. They come over as reasonably experienced in the world of work.

Marked by teacher Dennis Salter 04/04/2013

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