Customer service
Customers are instead asked to submit written service requests (which are answered by e-mail) or to use a click-to-call service to be connected by phone to an available service representative. They provide lot’s of information on the Amazon.co.uk Help site.
Customers Account
Amazon provides personal account with password to every customer of Amazon to prevent unauthorised access to his/her account. So customers can have safe & secure online transactions
E-mail Subscriptions
Amazon always wants all their customers to receive the information they need to make their online shopping experience successful. They always try to keep customers up-to-date with special offers, new partners and products.
eBay is an American Internet company, an online auction and shopping website in which people and businesses buy and sell goods and services worldwide. It’s an original U.S. website. eBay has established localized websites in several other countries. eBay Inc also owns PayPal, Skype, and other businesses. EBay.co.uk is the UK's largest online marketplace
eBay offers various online help features, including a library of self-help resources, e-mail contact forms and "Live Help," which lets users chat with customer service representatives via instant messaging. But some of this service is not available to users on international sites such as eBay.co.uk; members of international eBay websites are welcome to utilize eBay.com's Live Help service. eBay also encourages open and honest communication between the community and the company. Frequently, members of the community give their feedback to improve the environment in which they work and play.
On any given day, there are millions of items listed on eBay across thousands of diverse categories, including antiques, toys, books, computers, sports, photography and electronics, amongst many others.
eBay led their customers to buy their product from millions of collectibles, appliances, computers, furniture, equipment, vehicles, and other miscellaneous items are listed, bought, and sold daily. Some items are rare and valuable, while many others are dusty gizmos that would have been discarded if not for the thousands of eager bidders worldwide. Customers can buy or sell anything as long as it is not illegal or does not violate the eBay Prohibited and Restricted Items policy. Separate eBay sites such as eBay US and eBay UK allow the users to trade using the local currency as an additional option to PayPal.
eBay also added an eBay Community Wiki and eBay Blogs to its Community Content which also includes the Discussion Boards, Groups, Answer Center, Chat Rooms, and Reviews & Guides. Ebay has a robust mobile offering, including SMS alerts, a WAP site.
Community Values
eBay is a community that encourages open and honest communication among all its members. Their community is guided by five fundamental values:
- They believe people are basically good.
- They believe everyone has something to contribute
- They believe the an honest, open environment can bring out the best in people
- They recognize and respect everyone as a unique individual.
- They encourage people to treat others the way they want to be treated.
Trust & Safety
eBay's Trust and Safety team is responsible for keeping the marketplace a safe, well-lit place for people around the world to trade with one other.
Actively working to enable members to trade safely, eBay fosters trust between members through the development and enforcement of rules and policies, the creation of reputation-building programs, and the prevention of fraud.
eBay also works behind-the-scenes to prevent fraud and, in the event a problem occurs, eBay proactively works with law enforcement and government agencies throughout the world to enforce its policies. eBay's policies are aimed at offering a level playing field, encouraging open, honest, and accountable transactions, and creating economic opportunities for everyone.
To help the community trade safely and build trust with one another, eBay offers the following tools, programs, and resources:
- eBay Feedback
- Buyer Protection
- Spoof (Fraudulent) Web Site Protection
- eBay Security centre
British Airways plc is the largest airline and flag carrier of the United Kingdom and one of the largest in Europe. Its main hubs are London Heathrow and London Gatwick. British Airways plc holds a United Kingdom Civil Aviation Authority The British Airways group consists of British Airways Plc and a number of subsidiary companies including in particular British Airways Holidays Limited.
British airway’s offer different service on their website:
- Route map- British airways provide an online service to see the route map.
- Time Table- They also provide flight timetable with a complete listing of scheduled flights.
- Hotel and car hire- They also provide online booking for hotel and cars.
- First class- They offer them relax in the calm, luxurious surroundings as their dedicated staff look after their customers. From the moment they check in to the moment they land at their destination, First is the ultimate way to travel.
- Business class- Their business class flights promise a smoother experience. When their customers fly in Business class and in fly Club World - and enjoy unparalleled comfort, privacy and personal control.
- Premium economy class- BA Treat their customers to a special trip by travelling in their premium economy cabin, World Traveller Plus.
- Economy class- They provide longhaul flight, enjoyable and comfortable surroundings, and friendly service all for a price that’s within their customer’s budget.
- Online check-in & Demo- BA provides online demo for their customers on how to check –in.
- E-tickets- BA provides online ticket booking service which called E-tickets.
- Latest flight news- They put all information of Arrivals and Departures for up-to-the-minute on specific flights on their website.
- IATA Passports & visas-The IATA Travel Centre provides personalised advice for travel planning and trip preparation. Passport, Visa and Health requirements, as well as customs, airport tax and currency information on their website which makes BA customers travel more easy.
- Travelling with children-They have designed a service especially for families called Sky flyers, to make air travel easy and more enjoyable for everyone. They have lots of goodies and services designed to help you through your journey and delight children every time you fly with them.
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Additional needs- BA needs to know additional needs before customer travel with them, so that they can provide the necessary assistance throughout their journey.
They provide following additional needs when customers travel.
Have a disability
Need to book a wheelchair
Want to check if you are fit to fly
Wish to order a special meal
- Children travelling alone- BA provides online special booking system for parents because they offer a special service for children travelling alone called Skyflyer Solo. This means that they take special care of customer’s child throughout his/her journey to make sure they have a safe and fun flight.
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- BA provides some handy tips so that their customers can get packing and have a smooth journey.
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- BA provides online information on which are banned to carry like dangerous goods or substances which are capable of posing a risk to health, safety, property or the environment.
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- BA provides online application from to report lost or damaged baggage.
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- They provide an questions and answer service in which customer can ask any question form BA advisors online.
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- British Airways gives refund through their site with no charge if customers have E-ticket.
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- BA provides an online list of important phone numbers like flight arrival and departure information, reservations and general enquiries, baggage claims, special assistance.
- BA provides some useful maps which helps their customers to find their way between terminals and show them approximately how long it will take them to get there. They provide maps on every terminal of London Heathrow (terminal 1,2,4,3).
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– Customers can find a list of the destinations that British Airways and their alliance carriers fly to worldwide, and which terminal in London they fly from/to.
http://en.wikipedia.org/wiki/Amazon.com#Further_reading
