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Operation Management

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Introduction

EXECUTIVE SUMMARY "Operations Management is the management of the conversion of inputs into outputs" (Des, D. 2007). Primarily, it deals with the production and services of goods such as food, holiday package, healthcare, education etc.... as well as dealing their transformation process for instance the set of value added activities that convert inputs into many outputs. Operations Management is an integrated and essential part of our daily lives and would have an impact on the way we are doing things. Operations Management is the term used for activities which produce and deliver products and services. The commitment of operations management in to our daily actions is emphasized in the following quotation: "Operation Management is about the way organizations produce goods and services. Everything you wear, eat, sit on, use read or knock about on the sports field comes to you courtesy of the operations managers who organized its production. Every book you borrow from the library, every service you receive at the hospital, every service you expect from the shop and any lecture you attend at university - all have been produced". (Slack & al 1995) Operations are process of transformation that converts a set of resources (Inputs) into services or goods (outputs). These resources could be raw material, information or the client itself. These resources are transformed into final goods or services by the way of other 'transforming' resources - facilities and staff of the operation. In today's fiercely competitive environment, companies use operations management to not only keep pace with the competition, but also to ensure that there goals are met at a cheapest cost. This will consist of a set of planned activities that would convert various inputs into goods and services. Centrepoint a homelessness charity where I work as an Administrator is no exception and come to depend upon these activities on which its past schemes were based to be the driving force of its future policies. ...read more.

Middle

While we work very closely with our partners in Social Services, there is a critical need for protocols relating to particular areas of concern. We are at present developing these protocols and are looking to set up a dedicated team to work on them. Through our officer who liaises with the housing services, we aim to feed into protocols that alleviate bed-blocking at hostels across the capital; we will feed into protocols around homelessness issue. Understanding reasons for failure of systems also help maintain quality. Figure 2 details some of the reasons for failure that can arise in the inspection programme. Each member of the team can be trained in common methodologies, and the team can be given responsibility for achieving its own goals' (Schroder:2007-pg:9) Explore service operation management Operations Management has been focused on addressing the needs of the housing sector. The need to specifically address the 'Service' component of centrepoint is paramount for future competitiveness. Service Operation includes a number of Processes and Functions. Decisions: 'Making decisions is an important element of operations. As all operations managers are responsible for making decisions, which makes it the key focus point in operations. At centrepoint the supported housing manager is responsible for some major decision areas associated with the delivery of service (allocation of permanent accommodation) i.e. Process, Quality, Capacity, and Inventory. Function: Operations is one of the three major primary functions of the company along with marketing and finance. The operations function is responsible for supplying services for the business. In general, the generic term "operations" refers to the function that produces goods or services. Thus by separating operations out in this manner is not only useful for analyzing decision making and assigning responsibilities, but also to integrate the business by considering the cross-functional nature of decision making in the charity. Capacity: Queuing: Process: The operations managers plan and control the production process and its interfaces. ...read more.

Conclusion

This saves warehouse space and costs. However since stock levels are determined by historical demand any sudden demand rises above the historical average demand, the firm will deplete inventory faster than usual and cause customer service issues. Some[1] have suggested that recycling Kanban faster can also help flex the system by as much as 10-30%. In recent years manufacturers have touted a trailing 13 week average as a better predictor for JIT planning than most forecastors could provide.[2] Appendix 3 Capacity performance Table Table 3. Capacity Planning for move on The Tasks of capacity planning Work programme for 2006/2007 Forecast demand Last year move on programme shows that our hostels across London borough manage to rehouse an average of 12 young people, which represents 60% of the required target. which is below of our target of 20; Staff absences are uncertain. Number of new hostels regeneration by the organisation as well as is uncertain. Calculate capability of operations resources Realistically an average of 70% of move on is possible to be carried out by actual staff without having any impact on other work (complaint/accident investigations). Supporting People grant is at stake because of of our failure to meet targets. There is no extra budget for slippage. Vacancies will also be frozen should staff leave. Training budget is limited as well as that for equipment. One staff starts maternity leave on 25 April 07 who shall not be replaced. Allocate resources over time Priorities shall be given to those agreeing to move onto shared or private houses. The remaining tenants case should be manage in conjunction with our partners's. Any statutory action shall also take priority and the move on programme may therefore slip if no additional resources are made available. Design "capacity control" mechanisms Move on lists shall be checked for progress and identification of any slippage. Additional resources shall be requested or alternatively target shall be adjusted to a more realistic figure. ?? ?? ?? ?? - 1 - Francoise Ebenye Kingston University ...read more.

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