Organisational Dynamics

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Organisational Dynamics

Private Sector:

Problem: In February 2009 the data entry of Ryanair airline has a problem and the entire passenger's date of flight have been mixed up. Ryanair has received numerous amounts of complaints and it has been reported on the BBC 24hours news.

When a customer decides to make a complaint to Ryanair, they are likely to speak to the customer service department first as customer service is the front line of a company. Customer service department is designed to enhance the level of customer satisfaction this means that the feeling that a product or service has met the customer expectation purely by having a department where the customer is able to praise or make any comments regarding a product or service. For Ryanair, their customer service department is located at Ireland there are several ways to contact the airline for any Delay complaints or cancellation for the customers; the address for Cancellation and Delay Complaints are made to EU Passenger Compensation Dept, PO Box 11451, Swords, Co Dublin, Ireland. Alternatively the passenger is able to fax the complaint to +353 19121676. Ryanair's policy for complaints is for the customers to make sure they know