• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Organizational control

Extracts from this document...

Introduction

Organizational control is the systematic process of monitoring, evaluating activities and taking corrective action in case of deviation so that accomplishments and performance standards are coherent with one another throughout an organization and assuring that plans, stated goals of the organization are achieved in a desired manner. Therefore, organizational control plays a significant role in organization's effectiveness (goal attainment) and efficiency (utilization of resources). There are three types of controls being formally called feed forward, concurrent control and feedback. The types of control will be illustrated in this essay by applications in a restaurant. Feedforward Control is Control that allows managers to anticipate problem before they arise. Feedforward control also is sometimes called preliminary control, precontrol, or preventive control. It focuses on the regulation of inputs (human, material, and financial resources that flow into the organization) to ensure that they meet the standards necessary for the transformation process. ...read more.

Middle

Concurrent control takes place while an activity is in progress. It involves the regulation of ongoing activities that are part of transformation process to ensure that they conform to organizational standards. Concurrent control is designed to ensure that employee work activities produce the correct results. Since concurrent control involves regulating ongoing tasks, it requires a thorough understanding of the specific tasks involved and their relationship to the desired and product. Concurrent control sometimes is called screening or yes-no control, because it often involves checkpoints at which determinations are made about whether to continue progress, take corrective action, or stop work altogether on products or services. For example, the manager in a restaurant can wonder around to monitor operation of restaurant so as to provide positive reinforcement for a job well done. Technology advancement can aid concurrent control as well. Restaurant can employ menu planning, restaurant inventory software to ensure fresh items available for the preparation of menu items and aiding in cutting down the waste to a minimum. ...read more.

Conclusion

The major drawback of this type of control is that, the time the manager has the information and if there is significant problem the damage is already done. Several illustrations of feedback control in restaurant are to analyze monthly financial reports, to calculate the rate of customers come back during the month. Moreover, restaurant can conduct customer satisfaction surveys which give quantitative insight into the opinions and attitudes of your customers. The restaurant'll obtain facts about what they want, what they expect, and if they plan to return to the restaurant again. If results show that your restaurant does not meet customers' expectations, the restaurant'll know exactly what areas to target for improvement. To sum up, the success of an organization highly depends on control. A control system will limit the number of errors that can accumulate discovery and problem solution. If control is practiced effectively, it can help reduce costs and increase output. Furthermore, Control methods are not mutually exclusive. Effectiveness of control will enhance if they are be combined into a multiple control system. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Marketing & Research section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Marketing & Research essays

  1. unit 2 recruitment in the work place

    Thorpe Park as a organisation is extremely big, so more and more employees are needed day to day as visitors are all ways increasing, Thorpe park needs to employ enough staff to take keen care of their valuable customers - as a result in the Guest Services Host department work

  2. Applied Business Studies

    To keep customers happy, the attitude of staff must be correct, as the customers will dislike rude and arrogant staff members when they ask for assistance. Another way to keep the customers happy is to improve the overall efficiency of the organisation, for example, the speed of service and staff expertise.

  1. Bag with iPod control

    This unique fabric structure accurately sense location on three axes - X, Y and to a certain degree Z, this material is less then 1mm thick. This ElekTex not only senses where it is being touched (the X and Y axes), but also how hard it is pressed, the Z axis.

  2. Aravind Eye Hospital - Case

    The eye camp patients were for all poor patients and their treatment was "free" in the sense that the patients did not have to pay for the surgery. But the cost of IOLs was still quite high, and from 1992, IOLs were sourced from the new manufacturing facility, Aurolab, set up to produce IOLs at an affordable cost.

  1. Marketing Research

    How important will phone service be relative to other factors such as flight schedules, food quality etc. Another example: When Yo Frooti was to be launched , Parle Agro had done marketing research . The first two steps for Yo Frooti ( now known as Frooti)

  2. Improving Performance In The Work Place

    * Excellent interpersonal and communication skills * Can work as part of a team or as an individual * Can work on own initiative * Retail experience * A self motivated, organised individual * High achiever. * Distinctions in level 2 and level 3 Business qualifications * Excellent negotiator, through

  1. SunCity - developing marketing strategy for problem

    customers and potential customers therefore losing profit, which could be very bad for them. It is very important to solve the problem of negative media exposure, and although Sun City being a small ltd company cannot tell the media what to, and what not to say, they can counteract it

  2. Research into Business Plans

    in hard times, for exams the economic decline that we are in at the moment; the recession. Capital is gained from different sources, and some of the sources mainly are form banks and larger sources which are similar. Financing the business could also be through venture capitalists that look for

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work