Outsourcing of Telecommunications & Internet Technologies: Does It Work?

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Outsourcing of Telecommunications & IT

Outsourcing of Telecommunications & Internet Technologies: Does It Work?

Haw Hsin Yang

Rutgers University-Camden

Abstract

As we are continuously making greater and greater progress in information technology and telecommunication infrastructure, more and more do not have to maintain an in-house IT department and decide to outsource it to outside vendors. There are many benefits that IT outsourcing may bring to outsourcers, but a lot of concerns and challenges are also introduced. Even though, my paper examines whether IT and telecommunication outsourcing does work or not, and discusses the challenges and issues for today's managers. I contend that IT and telecommunication outsourcing is positive to companies and defend my position.

Outsourcing of Telecommunications & Internet Technologies: Does It Work?

Introduction

What is "outsourcing"? Outsourcing means that paying another company to provide services which a company might otherwise have employed its own staff to perform. (HyperDictionary.com, 2003). In 1990s, "outsourcing" has become one of the burning issues in business administration field. Many companies strategically use outside resources to perform tasks that would traditionally have been done in-house. Those tasks may include all types of business activities of one