Payment security Most online customers expect to be able to pay for their goods online by credit or debit card. However, they want to be insure that their details will be kept confidential.

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Operational issues

Payment security

Most online customers expect to be able to pay for their goods online by credit or debit card. However, they want to be insure that their details will be kept confidential.

To be secure all online payments must be:

  • Private and confidential only between customer and seller.
  • Conveyed intact and without any changes during transition.
  • Deleted fro the system after payment has been completed.

SSL (Secure Socket Layer) allows standard browser such as Internet Explorer to send and receive information securely. Provides its users with secure payment, its users can check it by looking locked padlock symbol or “https” on the address line.

SET (Secure Electronic Transfer) is more secure for online payments then SSL because information of the card e.g. card number wont be shown to seller, as when a cards company will authenticate the card through a digital signature.

Unfamiliar trading conditions

Unfamiliar trading can affect both, the business and its customers. The main reason for this is that online trading was relatively slow to take of, as customers were worried about buying services and goods online. However, once a new customer bought something online without any problems he/she becomes more confident to shop online.

Businesses that are less successful than anticipated could have unsold products therefore they may struggle to pay money back which they have borrowed to pay website development. If customer that shop online won’t get their answer quickly and receive the order on time then customers are unlikely to use their service or buy goods from that business in future.

Errors in ordering  

However, order forms to be foolproof. This is possible to minimize customer errors. This corresponds to other customers making this error, such as making duplicate the original form twice. There has to be a comprehensive return policy which takes the legal right of customers present.

You must enter the information before the order can be accepted. Most of the forms are designed this way. This could be useful in large amount of quantities or other similar errors that are reported before the order is complete.

However, this could be an automated process. In order to this very large (or preferably copying) orders may be singled out so that the customer can be contacted by a call phone or email before they can go ahead with anything.

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Customers that do online shopping are guaranteed to be protected by the law, that states the Sales of Goods Act and also the Supply of Goods and Services Act 1982 this also applies to all other customers. There is also another act (The Sales and Supply of goods to Consumers Regulations 2002) which also gives customers right to return any goods that are damaged, this refers if the were bough in a store or on the net. Customers have the right to hand in any items which has been damaged for another item of better quality for whatever reason ...

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