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Pink Ladies - developing a business to provide a high quality cleaning service.

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Business studies Business development Section B Appropriate assets Asset one My first asset it a Tom Tom in car Sat Nav system which helps find places in which I will need to go to clean houses. The reason Pink Ladies need a Sat Nav is it will help find customer houses as they will not know where they are and may get losed, losing the customers due to being late. It makes it easier to find customer houses. This costs �229.99. Asset two My second asset is an all in one carpet washer which cleans carpet and dries them after cleaning. Pink Ladies need this as it will help do good quality cleaning and Pink Ladies will be able to provide the service of cleaning carpets and be able to clean effective as part of the service they provide. This costs �329.99. Asset three My third asset is a car, 55reg Citro�n Picasso 2.0. Pink Ladies need a care to get to customers houses wills all the equipment and this why a picked a big car so all the equipment can get in and get effectively to customer houses for Pink Ladies to provide the service. This costs �7495.00. Its features are: * 15000 miles * Manual * Grey * Diesel * Estate * 55reg Asset four My four assets is a Hoover, turbo force which is a very powerful Hoover good for cleaning. ...read more.


This will affect Pink Ladies as more will need to pay out to staff covering people. * Health and safety at work 1974- This is an act to provide working condition, safety, and hygiene are carried out to protect staff. This means Pink Ladies need to make sure that safety is provided e.g. Using gloves with dangerous chemical. This means that Pink Ladies need to spent money training and making sure that staffs are safe at work. * Discrimination at work- this follows that no one such be treated differently due to: 1. gender 2. Race 3. colour 4. marital status 5. pregnancy 6. marriage status 7. sexual orientation 8. disability 9. ethic background 10. Nationality 11. Religion and belief. This means that Pink Ladies need to make sure that not staffs are discriminated. This could mean doing training to teach people about discrimination to prevent it from happening. Quality Quality is very important within a business to make sure it is degree of excellent as a high quality service gets customer wants and needs. It makes sure that all products are delivered to the highest standard. This help increase sales. There are three types of quality: * Quality control- products which are checked for high quality and resources are not wasted. ...read more.


Also measuring staff performance, with regular checks they are doing they job right. Training and regular staff meeting to make sure that the method we used for cleaning is effective. * Needs for management- As management I need to make what I need to do within Pink Ladies. Checks on what staff think about me as manager and ways which I can improve for more effective staff. I must do regular finical checks, customer checks and see need if I need any other management. * Staff performance through routine procedures-I will measure staff performance within Pink Ladies by regular observation of staff to check quality and make sure they are using a effective cleaning method. I will do regular meeting to see how staff think they are doing and if they are having any problems. Having procedures for cleaning routines. * Pro-active of management controls- I need to make sure that everything is regular check with staff and customer where I will do meeting to help me. * Feedback- I will get feedback about my service by regular getting feedback from customers and taking the feedback into account to change Pink Ladies so it provides a better service. * Market research- to do market research to find out primary information I would use questionnaire and give to local people and regional if expanded. This would help find information's on what consumers needs and wants are. ...read more.

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