• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Pink Ladies - developing a business to provide a high quality cleaning service.

Extracts from this document...

Introduction

Business studies Business development Section B Appropriate assets Asset one My first asset it a Tom Tom in car Sat Nav system which helps find places in which I will need to go to clean houses. The reason Pink Ladies need a Sat Nav is it will help find customer houses as they will not know where they are and may get losed, losing the customers due to being late. It makes it easier to find customer houses. This costs �229.99. Asset two My second asset is an all in one carpet washer which cleans carpet and dries them after cleaning. Pink Ladies need this as it will help do good quality cleaning and Pink Ladies will be able to provide the service of cleaning carpets and be able to clean effective as part of the service they provide. This costs �329.99. Asset three My third asset is a car, 55reg Citro�n Picasso 2.0. Pink Ladies need a care to get to customers houses wills all the equipment and this why a picked a big car so all the equipment can get in and get effectively to customer houses for Pink Ladies to provide the service. This costs �7495.00. Its features are: * 15000 miles * Manual * Grey * Diesel * Estate * 55reg Asset four My four assets is a Hoover, turbo force which is a very powerful Hoover good for cleaning. ...read more.

Middle

This will affect Pink Ladies as more will need to pay out to staff covering people. * Health and safety at work 1974- This is an act to provide working condition, safety, and hygiene are carried out to protect staff. This means Pink Ladies need to make sure that safety is provided e.g. Using gloves with dangerous chemical. This means that Pink Ladies need to spent money training and making sure that staffs are safe at work. * Discrimination at work- this follows that no one such be treated differently due to: 1. gender 2. Race 3. colour 4. marital status 5. pregnancy 6. marriage status 7. sexual orientation 8. disability 9. ethic background 10. Nationality 11. Religion and belief. This means that Pink Ladies need to make sure that not staffs are discriminated. This could mean doing training to teach people about discrimination to prevent it from happening. Quality Quality is very important within a business to make sure it is degree of excellent as a high quality service gets customer wants and needs. It makes sure that all products are delivered to the highest standard. This help increase sales. There are three types of quality: * Quality control- products which are checked for high quality and resources are not wasted. ...read more.

Conclusion

Also measuring staff performance, with regular checks they are doing they job right. Training and regular staff meeting to make sure that the method we used for cleaning is effective. * Needs for management- As management I need to make what I need to do within Pink Ladies. Checks on what staff think about me as manager and ways which I can improve for more effective staff. I must do regular finical checks, customer checks and see need if I need any other management. * Staff performance through routine procedures-I will measure staff performance within Pink Ladies by regular observation of staff to check quality and make sure they are using a effective cleaning method. I will do regular meeting to see how staff think they are doing and if they are having any problems. Having procedures for cleaning routines. * Pro-active of management controls- I need to make sure that everything is regular check with staff and customer where I will do meeting to help me. * Feedback- I will get feedback about my service by regular getting feedback from customers and taking the feedback into account to change Pink Ladies so it provides a better service. * Market research- to do market research to find out primary information I would use questionnaire and give to local people and regional if expanded. This would help find information's on what consumers needs and wants are. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. Business Plan window cleaning

    But, there is more risk involved in running the business. Also, many firms have to develop into companies in order to obtain the benefit from limited liability. Furthermore, I think limited companies would also be suitable for my business since the owners have limited liability.

  2. Sainsbury has a number of aims and objectives that they try to meet to ...

    * They plan on continuing with their good reputation by making sure they have the best products and making sure that they don't have any adulterated products. They also have a system where they give money back guarantees if the customer finds any fault in that product.

  1. How Evans Enterprise party and wedding planners could use IT to help manage their ...

    person via a letter to inform them of an interview time and date etc. * Reports are also a useful form of written communication. For example, an annual report is written and published by a company to provide details of the year's activities and financial affairs.

  2. Disneyland and M&S. I am going to investigate customer service in two separate ...

    The stalls site was given a commemorative clock in which to celebrate the company's centenary in 1984. In 1894 Michal Marks had then obtained 12 premises therefore deciding he needed a partner, he asked a man called Thomas Spencer who agreed and invested �300 into the business and on the

  1. Free essay

    Investigating business. Within my business I am going to be meeting many different ...

    Then the telephone number will be situated on the website of PDW so that you can get in touch with us and how we will deal with your complaint or issue. Once PDW has the full details of a customer's complaints our promise is that we will normally take no

  2. Business plan. The business that I am going to produce is a personalised logo ...

    As of this there are also disadvantages of starting a partnership- The profit must be shared equally among the partners, you do not have as much control over a business all partners will want to have a say in all important decisions, There can be disagreements between the partners.

  1. Unit 9: Marketing Strategy

    I am hoping that my target market is who I expected it to be and that they are enthused about the idea of a bakery in Sutton-on-Sea. I also hope to find out more about my business compared to others which are similar in the local area, by identifying strengths

  2. Customer Service Analysis Between MacDonald Hotel and Chester Zoo.

    This means that customer service will be greatly improved. Unhappy and inefficient workforce (no job satisfaction) ? in an organisation if the staff are not happy, then it will lead to de-motivated staff and the customer will not be satisfied with the organisation.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work