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Preparing for Employment in the Travel and Tourism Industry - the recruitment procedure

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Unit 6 Preparing for Employment in the Travel and Tourism Industry Course title: - BTEC national certificate in travel and tourism Subject tutor: - Natasha Mooruth (P3) Task 1B Description of the recruitment and selection process A) * Identifying customers needs 1. There should be a staffing plan for any company 2. When a vacancy arises for whatever reason, the impact of the vacancy should be considered against the staffing plan. 3. There may be an opportunity to move staff into different positions better suited to company needs 4. Sometimes major restructuring takes place without a vacancy having arisen, due to changes in the business or economic circumstances of the company, for example a takeover of another company or a major economic downturn. * Job descriptions A job description is a general statement explaining the purpose, duties and responsibilities of a job. It should include the following:- 1. Job title and department 2. Job purpose- the main duties of the role 3. Responsibilities - to whom the job holder is responsible, and all the responsibilities of the post 4. Physical conditions - where the work is performed, the hours, any hazards or special conditions 5. Social conditions - in teams, with client, or alone 6. Economic conditions - salary range, commissions, bonuses, pension, sick pay 7. Prospects for promotion and training. 8. Date it was written - this is important because duties and responsibilities may change over times. * Person specifications A person specification is used to match the right person to the job. It describes a desirable personal attributes of the job holders. It is usually based on a seven-point plan which includes:- 1. Physical make-up - does the job require any special physical characteristics such as strength, good eyesight or height? 2. Attainments - what type of education is needed? What special occupational experience or training is required? 3. Intelligence - how much general intelligence should be evident? ...read more.


1. Here are a few tips to prepare you for the duration of your telephone interview * Stand up-good body language will affect your voice * Use appropriate language, not slang * Introduce yourself * End the call properly 2. When you are specking :- * Use your voice to make a good impression * Make sure points are clear over the phone * Attending interview * Personal presentation The dress code is very important; you have to look smart for all of your job interviews Make sure that all of your clothes are clear, crease free and your shoes are polished. Make sure you are clean and well groomed. * Projecting a positive image and attitude Make sure that you are friendly at the interview, always make sure that you engage very good eye contact with your individual also have to make sure they know their information from the interviewer about the company. Always remember to be confident * Body language Pay attention to your body language during the interview, make sure that you appear relaxed not stressed. * Responding to and asking questions Questions are often asked about instances where you are able to demonstrate your skills prepare example of questions that may be asked in the real interview. * Time management Always be punctual and on time for all of your job interviews. To save time work out your journey route a few days in advanced for your interview and pre-buy coach/train tickets before your interview day. * Evaluation You may have to apply for many jobs before you receive an offer for employment. Some companies will offer you feedback. If you receive good feedback you have shown your strengths to the interviewer in order to obtain your ideal job! If the feedback from the interviewer is bad, then they will notify you about weaknesses for the interview that took place. ...read more.


Producing your CV Curriculum vitae literally means an account of your life, it is a summary of your work experience, education and skills. The purpose of your CV is to bring you to the attention of an employer and get you to the interview stage. I updated my CV before the day of interview so that whatever I have gained so for which I have forgotten to put down could be updated and to also show how much experience I have gained. Your CV should include: * Personal information * Work history * Education * Skills * References Personal information In personal information sector I have put down my name, address, telephone numbers and e-mail address. I have not put down my gender, marital status, because there is no need for me to put it down in a CV. I also don't have to mention my age, but sometimes you are young it is a good idea to put your date of birth as there may be jobs you are not eligible for because of you age. Work history This is where I have listed all my employment, starting with my current or latest job. This includes all the work experience I have done. For each job I have given the job title, the name of the company and what it does, if it is not well known. I also have added a list of my responsibilities in that position. Education I have listed all my qualifications. Starting with my most recent qualification or the course I am doing. I have also talked about my secondary school education onwards. I have not included my GCSEs below 'C' grade. I have also put down the name of the college/ school and against it the qualifications I have achieved there. Skills I have listed all the other skills I have other than my education. Examples include languages, with an indication of my level. I have also included my key skills and IT qualifications too. For IT, I have motioned about the software packages I can use. ...read more.

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