Presentations, Interpersonal and communications skills are important to customers service

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Presentations, Interpersonal and communications skills are important to customers service

There are three kinds skills that employees need to develop with customers.

  • Presentation skills
  • Interpersonal skills
  • Communication skills  

All employees should be able to apply these in a range of situations.

Presentation skills

When customers walk into the store they will expect certain qualities form employees, some of them are mentioned below:

  • Personal presentation  

Employees should be tidy and look always fresh all the time. They should be in an expectable hairstyle and colour and all employees should be wearing same clothes which company provides like John Lewis does. If there is a female employee she should not be wearing heavy jewellery and heavy make.    

  • Body language

Body language includes three main things to make relationship with customer:

  • Gestures

Employees show how they are feeling through gestures it is a main thing in body language because for example if any member of staff shrugging there shoulders and don’t care about anything.

  • Facial expressions

The expression of the face is a basic mode of nonverbal communication among employees and customers. The facial expression of an employee is often the basis on which he forms significant impressions of such characteristics as friendliness, trustworthiness, and status. For example making eye contact with customers is usually seen as a sign of honesty, which create a good impression of the customers.  

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 Employee posture

The posture show how confident and positive is an employee.

 

Your body position

Body position of the employee tells other about that employee. If the employee stand too close to stranger then he will normally move away to keep his distance.  

 

  • Working environment, work area and equipment

Every business need happy environment for their staff and customers. The entire staff member should work safely, keep their own work area and tidy. The employees should follow these points to make environment happy and busy.

  • All employees should tidy up the working area. ...

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