• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Product life cycle and marketing mix case study. L & Cs extensive stock is constantly changing but they supply a range of new, reconditioned and used garage equipment.

Extracts from this document...

Introduction

Product L & C's extensive stock is constantly changing but they supply a range of new, reconditioned and used garage equipment. They supply new and used Garage Equipment to the whole of the U.K. but are conveniently located in the North West of England to serve surrounding areas. They use a well-known distributor called Sealey, who give a wide choice of equipment with fast delivery.*** Product Life Cycle I believe that this product at the moment is in the growth stage of the product life cycle, as the manager stated in the interview that he has recently had a decline in demand due to the credit crunch but now profit is steadily growing. After consumers see that product is worth having and suites them the product can now be classified under the Growth Stage where sales start to increase quickly and more distribution channels are establish. L & C is in growth stage of product life cycle analysis. This is because L & C only has one outlet, which has only a few distributors in one country so far that is England. L & C has the potential to do well if it expanded if it had the right amount of funds a foil proof business plan and the will power to take the risk. ...read more.

Middle

****** There is room for improvement for the quality of the products, as most of the customers said it was only ok, only 2 said it was excellent and 9 said it was good. Quality is very important to the customer and if the business wants to capture the customer loyalty this is an area it will have to work on. The most successful organisations are those that give customers what they want. Satisfied customers are loyal to those suppliers they feel best understand their requirements. As a result they will make repeat purchases and will recommend a business to their friends. Businesses that do not focus on quality will quickly find that there are costs to be paid. Examples of these costs include waste due to products being badly made and therefore not being able to sell them. The reputation of a business will quickly deteriorate as a result of poor quality work. So therefore the quality of the products L & C have to improve if they want to maintain a loyal customer base and maximise profit. When asked, the manager said that customer loyalty is one of the main aims of the business. This is important in small business as the best way they are promoted in word of mouth. The graph shows that the product range would suite any customers as they try to supply any product the customer asks for. ...read more.

Conclusion

But a quarter use the business as it is local this has both a positive and negative effect. The positive is that the location of the business is good and useful for many as Stockport, where the company is based, is a commercial area.** But the negative is that those customers did not look round for the best deal and only used L & C as it was local and convenient even though they may be happy with L & C's services but now that times are herd in the economy many people will want the lowest prices at the best quality so L & C may see those customers leaving as they have found somewhere else which is cheaper and better quality even though they might have to travel a bit to claim them. Not one customer I asked made any suggestions for improvements of the business; this is a positive sign, as it shows they are pleased with L & C garages service. But this was only a small amount of customers also they might have been in a hurry and not wanted did not make the effort to answer this question or was intimidated by the manager being so close and didn't want to say any improvement the business might improve from with him standing a few feet away. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. Unit 9: Marketing Strategy

    also be used to show whether I have met the break even point. A This target is definitely attainable as the business should have built up a client base large enough for the revenue to equal to the day to day costs such as electricity and ingredients.

  2. The Diversity of Distribution Channels in the Retailing Industry

    Home can have more control over their products and sell at the price they think it will be suitable but by selling different brands Pets at Home must sell at the same price as other pets shops sell for the reason that if they sell more cheaper then they will

  1. Microsoft Case Study. Objectives, structure and marketing.

    Their plans are also to capture the web-services for connecting applications and also help individual with their research. An example of this is BING, which is a search engine similar to Google. Microsoft aims to take the search engine market share away from rivals Google.

  2. Investigating Internet Marketing

    information, and the customer adviser will offer a very good customer service. Orange website also offers a good customer service with several links which will answer all the customers' doubts such as use of the mobile abroad, e-mail services and how to set a wireless connection (broadband services).

  1. PEST is a planning tool which is used by a business to evaluate and ...

    people will buy a product which provides less calorie consumption so that they do not go over the guide. Ginsters could overcome this by creating a healthier type of pastry to contain the contents of their Original Cornish pasties. This will mean that it will provide fewer calories this may

  2. The main purpose of this research is to know and analyze whether the Olympic ...

    In general the London is going to be benefited nearly with the three quarters of the entire economic impact of the Olympic Games the quarter value id of nearly �2bn which will benefit the other locations in UK. The approximate gain for each and every individual in London is �787

  1. P6: Develop a coherent marketing mix for a new product or service - the ...

    segments Benefits versus features of product or service for targeted customers The way that the product will benefit the customer is through allowing them to have a variety of different flavours of the same product for example chocolates? Concept of product life cycle The product life cycle is an important concept in marketing.

  2. RELATIONSHIP MARKETING - factors affecting customer satisfaction

    something, taking it to heart and usually staying clear of the business without even trying it out. While talking to customers, smiling, making suggestions but not overbearing at the same time. 6. Advertising. It is extremely important to get vita?s beauty product advertised in all the right places.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work