• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

professional training and development

Extracts from this document...


Pass 2, Task 2 Introduction; In this task, I will describe the process of identifying training needs to meet organizations objectives; I will write a report on Marks & Spencer. Marks and Spencer is one of the best-known British retailers, with more than 450 stores within the UK, employing more than 65,000 people. The company also operates outside of the UK, where it has a developing business in places as far as Hong Kong. The change which affected Marks and Spencer; In recent years UKs retailing industry has been famous for its strong competition, leaving customers much more aware of where they want to shop for products/services. Customers prefer to shop at a place in which they know is reasonable in price, and also offers good quality products and services. Customers also know which type of shopping experience they need and want, and this has made it very difficult for retailers such as Marks and Spencer. To overcome this problem, Marks and Spencer developed a new business strategy which included the business values of; quality, value, service, innovation and trust. ...read more.


There is also a need for succession management. Succession management is when you are making requirements for the development, replacement and strategic application of employees over time; this requires the identification of the organizations values, mission and strategic plans. Marks and Spencer use competency profiling to identify gaps in skills. Competency profiling identifies the skills required for effectiveness in a job role. At the end of every 6 months of working, a performance review or appraisal takes place, in which employees discuss their progress with their managers. Employees are then given ratings for their skills which they have shown over the past year. These skills are compared with expected skills for any department in the company. Finally, this feedback helps the employees to identify how they are performing. Marks and Spencer gave two types of training, and these are; * On-the-job training. This takes place in the workplace. * Off-the-job training. This takes place away from the workplace. Training and development benefits both the business and the employees' working for them, training does not only help employees to work effectively and efficiently, but it also helps motivate them to work harder. ...read more.


* Investing in the environment within stores; Training and development would allow much better technical skills in both sales and stock management, which means members of staff can use the store to the better of their advantage which would result in higher sales being made. * Providing good customer service to look after customers; Training and development can be very effective when learning communication, inter-personal skills. Employees can improve their skills to benefit their customers, and offer them excellent customer service. Overall, to handle the change, Marks and Spencer set themselves objectives which can be met by training and developing employees, and making them work much more effectively and efficiently. Training is costly, but it is also an investment as it allows employees to be developed to the highest level. Training and development helps Marks and Spencer to link the people who have the right technical skills and business competencies with the roles they are best able to do. Training and development equips individuals with the skills they need to achieve their targeted role in the business and it also helps to create the future leaders for the organization. 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. Small Business Strategies - identifying the target market, necessary skills, plans for development and ...

    Business consultants help by giving good practical advice, help to keep costs down as well as dealing with development and expansion and various other business issues. Accountants provide important assistance regarding financial issues during the initial start-up of the business as well as helping with the preparation of the annual accounts.

  2. NHS change management

    Opportunities * Government policy has created a very favorable environment in which to work for Health Improvement. * Primary Care is now managed in a way that makes it possible to deliver public health programs across populations. * Opportunity to develop models that combine the benefits of centralization and decentralization.

  1. Unit 9: Marketing Strategy

    is the most central area and therefore the closest to all those living in Sutton. One problem is that potential customers living in Mablethorpe, Alford and other areas will not be granted a location close to home and will have to travel to reach the bakery.

  2. PEST is a planning tool which is used by a business to evaluate and ...

    people may buy their savoury products from other companies that have a larger range of products that are suitable for their needs. Another PEST factor that I think could affect Ginsters is Advertising and publicity. This is the effect that advertising and publicity has on a business.

  1. Aims and Objectives of A Business

    They had to maintain first class playing facilities for active squash and badminton players and encourage improvement in playing ability through competition, team matches and coaching. They needed to introduce a process to welcome their new members and establish a two way communication process which can take feedback from the members and also react to it.


    ? third ex?mple is ? medi? org?niz?tion with multiple properties (subunits). Newsp?per owners often own sever?l newsp?pers (subunits) in different m?rkets. Should ?ll of the owner's newsp?pers focus on the s?me customer satisfaction dimensions? B?nks h?ve multiple br?nches. Perh?ps the drivers of satisfaction for l?rge br?nches ?re different th?n for those of sm?ll br?nches?

  1. The Theory of Scientific Management.

    Theorist: Elton Mayo Theory name: The Human Relation Approach Mayo believed that workers are not just concerned with money but could be better motivated by having their social needs met whilst at work. This was something that Taylor ignored. His theory focused on managers taking more of an interest in

  2. Evaluate of your own development as a result of your work placement.

    Whilst at BP I worked very closely within my team. I worked with the GWO team which was spread amongst many countries. Over the weeks I presented to them, asked questions and completed jobs for them. The team working skill is very important amongst every job and therefore the skills I got here can be used in the future.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work