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Recruiting Staff Case Study. I am Human Resource Assistant Manager. This is a report about recruiting an additional Front Office Clerk for job handling, to promote better service for guest and help to work more efficiency.

Extracts from this document...

Introduction

TAFE NSW Advanced Diploma of Hospitality Management TOURISM AND HOSPITALITY ASSIGNMENT COVER SHEET Section: Leadership in Hospitality Industry Package - Recruit & Select Staff Assignment Title: Assessment 1 - Identify Staff needs & Administer Recruitment Student Name: Chan Wan Chi, Venus (03), Chan Wing Sze, Ceci (04), Fan Lok Man, Cathy (09), Tsang Pak Kei, Kei (22) Tse Hoi Ting, Kennis (23), Yuen Wing Yan, Reyan (29) Name of Teacher: Ms Brie Wong Due date: 29 November 2010 Due date with extension: ____/____/_____ Extension Granted by: ____/____/_____ Received by: Date: Before you submit your work please consider the following 1. Is your assignment correctly referenced according to the sections guidelines? Y/N 2. Have you included a bibliography? Y/N 3. Is your assignment doubled spaced on single sided paper? Y/N 4. Have you stapled the assignment in the top left hand corner? Y/N 5. Have you kept a copy of this assignment? Y/N This assignment is my own work, is expressed in my own words, except where appropriately referenced and has not been previously submitted for assessment. Signature: ______________________________ Date: __________________________ Introduction: For this assessment, we have now been promoted to Human Resource Assistant Manager. We need to recruit, select and induct one new staff member of our hotel's Front Office. Part 1: Identify staffing needs To Human Resource Manager, I am Human Resource Assistant Manager. This is a report about recruiting an additional Front Office Clerk for job handling, to promote better service for guest and help to work more efficiency. ...read more.

Middle

Responsible for checking guests in and out of the Hotel, making necessary travel arrangements, and assisting with general information. Greet and welcome guests to the establishment and make sure they feel comfortable in their environment. To effectively and efficiently manage the lobby or greeting area of their employer's business while maintaining professional standards. * Essential Selection Criteria: * 1 year experience in previous customer service, and cash handling * Certificate in Diploma in Hotel Operations and Management * Hong Kong Certificate of Education Examination * Strong written and have excellent oral communication skills, particularly on phone * Basic reading and math skills * Basic computer skills (Microsoft Word, Microsoft Excel and Microsoft PowerPoint) * Able to speak English, Putonghua and Cantonese * Able to understand and carry out instructions * Able to work in a team environment * Accuracy and attention to detail at every level * Desirable Selection Criteria: * Able to develop loyal client relationships * Other foreign language studies (e.g. Japanese, French, German) * Experience with corporate customers * Able to maintain a professional manner under stress * Able to answer questions concerning the Hotel and the area * Able to do use manual handling when there was any problems like power failure of the computers. * Able to use the PMS (Property Management System) Reviewed by Approved by Effective Date Human Resources Manager General Manager Part 3: Obtain approval for recruitment initiatives TO : Human Resources Manager From : Department of Front Office 1. Position: Front Office Clerk 2. Status of position : ? ...read more.

Conclusion

Cathy Fan Human Resource Assistant Manager Information for Jiu Jik Information for Fuel Part 5: Communicating with Applicants Rejection Letter Ming Hoi Hotel 2266 3333 12 Cheers Villa Cheers Avenue North Point Hong Kong 24/12/2010 Dear Kei Tsang, RE: Front Office Clerk Position Thank you for taking the time to come to Ming Hei Hotel to meet our interview team. The team enjoyed meeting you and our discussions. We interviewed a number of candidates for the Front Office Clerk position, and selecting suitable applicants from resumes has been a difficult task. Many of the applicants owned a high standard of skill for the position. In this instance, you have not been selected for the position. We will keep your applications on file for six months and contact you should a suitable position arise in the future. We will welcome your application. We wish you success with your job search and in the future. Thank you for your interest in our organization. Yours faithfully, Ming Hoi Hotel Venus Chan Operations Manger Acceptance letter Ming Hoi Hotel 2266 3333 12 Cheers Villa Cheers Avenue North Point Hong Kong 24/12/2010 Dear Kei Tsang, RE: Front Office Clerk Position Thank you for application for the recently advertised Front Office Clerk Position with our hotel. The letter is written to tell you that you have been successful among many eximious applicants in attaining this position. We make your interview at 9: 00 a.m. on January 5, you are expected to arrive 15 minutes before start. The interview will take approximately 40 minutes. You will be handed a set of questions and have 15 minutes to complete. ...read more.

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