• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Recruitment and Selection at Tesco

Extracts from this document...

Introduction

Tesco is one of the world's leading international retailers. Since the company first used the trading name of Tesco, in the mid 1920s, the group has expanded into different formats, different markets and different sectors. Tesco sells a huge variety of items from petrol to internet, from insurance to food and even loans. Tesco is currently looking at expanding into the US, which is the largest GPD country in the world at approximately $13.67 Trillion. Tesco has a long term strategy for growth, based on four key parts: growth in the Core UK business to expand by growing internationally to be as strong in non-food as in food and to follow customers into new retailing services. Tesco have stores in the UK and 11 other countries world wide. This amounts to a total of 3262 stores throughout the world and 1988 of these stores are situated within the UK. Tesco's international stores are based mainly in Asia and Eastern Europe. The Asian countries are: * China - 47 stores to serve the worlds biggest populated country. (these 47 stores cover a massive 4.2Million square feet. This shows that they have many larger stores in China. ...read more.

Middle

It stops them using any other retailer. Again keeping customers brand loyal. The main rivals to Tesco in the UK are Asda and Sainsbury's, just because of the fact that they are the other two most established retailers with a substantial customer base. Feb' 2006 Market share Tesco: 30.6% Asda: 16.6% Sainsbury's: 16.3% Morrison's: 11.1% Somerfield: 5.4% Waitrose: 3.7% Iceland: 1.8% Tesco are a clear market leader within the UK. Asda and Sainsbury's are in close competition. Tesco are ever expanding and increasing their market share in the UK and global market. In the above '06 stats shown, Tesco had increased their share by 0.1% in 1 month. The other competitors had stayed the same apart from Sainsbury's increasing their percentage by + 1% making them ever closer to Asda. There are lots of different positions within Tesco, these all need filling and to get the best possible candidate for the job Tesco has a specially designed recruitment process. There are 5 main general job roles within Tesco, these are Managers, Supervisors, IT Operatives, Administrator & Customer services operative. Manager - Tesco has so many career paths, there is easily over 10 different managers within a superstore. ...read more.

Conclusion

The IT department of Tesco isn't just there to provide hardware and software, the contribution of providing a constant helping service is required. So anyone using new software/hardware is given training on how to use it etc. IT solutions are used to improve the lives of their workers and customers. The IT at Tesco is always put to good use in the following areas: * Supply systems create effective stock control and product availability to all customers. * All customers go through the checkouts to pay, so these pieces of technology need to be at their best. Simple and smart but at the same time sophisticated. * Producing new ideas such as the Self Scan Checkouts which can make shopping more enjoyable for possibly a limited period of time because of the novelty. * There are also lots of technologies that customers cannot see/don't realise are implemented. Some technologies like heat sensing cameras that detect when extra tills are needed to be opened before people even realise. In the IT department, there are over 5,000 users supporting Tesco advancing into the future with technological advancements. Administrator - Administration within Tesco again has a broad range of differing job roles. The general idea is that they are involved with all types of paperwork and working with the public and being in the public eye representing Tesco as a brand. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. Marked by a teacher

    Aims of tesco

    5 star(s)

    Because of the fact that Sterling is worth more than Euro prices look more appealing to the Northern Ireland customer. This factor therefore attracts more customers from Northern Ireland and generates extra profit. Tesco Monaghan tries to offer the best rate on sterling in town, encouraging customers to shop in

  2. Unit 9: Marketing Strategy

    The validity of this research is closely linked to the accuracy as in many cases data collected would carry more strength if it was more definite and exact. When opening a business the validity of research gathered must very high as any wrong or misinterpreted information could be the downfall of the business later on.

  1. How external factors can affect the ability of Tesco achieving its aims and objectives

    I actually recently heard of such a case been talked about on local radio, Northern Sound. The customer claimed they had purchased an electrical toaster from Tesco Monaghan at �55, had it 7 days and it stopped working. He brought the toaster back to Tesco Monaghan Customer Service to exchange it but they claimed they needed to test it first.

  2. How Evans Enterprise party and wedding planners could use IT to help manage their ...

    It is also important for knowing that order came in for that certain date. * Quantity Quantity is important for knowing how much of the order you received compared to how much you ordered. If there is a different quantity arrived than what was ordered then there was obviously a mistake made, and this can easily be noticed.

  1. Disneyland and M&S. I am going to investigate customer service in two separate ...

    access to information and reduces any delay time at the checkout by not having to queue to have this service. Also with customer service you are more likely to gain feedback, this is good because you will find out what areas need improving.

  2. Evaluate the external corporate communications of Asda and Tesco.

    Celebrity endorsement/ Sponsorship ? The celebrity endorsement is a good way to promote a business and advertise the business and to promote products, this is a way for businesses to reach out to the fans of the celebrity because if they see the celebrity in the business they are more likely to shop and give business to them.

  1. Unit 32 P3 explain how the developments in the consumer market have impacted on ...

    important to consider because it keeps the business running smoothly without having any loss of customers and having customer service allows the business to achieve the 7p?s which allows the business to retain customers. The different areas that have been identified are classed as the key areas for good customer

  2. PESTLE audits for Tesco and the NHS

    have lots of disposable income, Tesco can charge high prices, and sell higher quality products, If Disposable income is low then Tesco will have to charge less money for their products which will be cheaper quality. If the taxes have increase then Tesco will have to charge tax on top

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work