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Recruitment and training at Starbucks

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Introduction

Recruitment and training at Starbucks Induction training is a process where a business teaches its new employees how the business works. One benefit of this is that it is a good way to provide the new staff with the general information of the business, such as health & safety, security, personnel and the departmental systems. This improves the employees' understanding of the business, which can increase motivation in the business. Another benefit is that the new employees can contribute to the business more quickly, as they would already know how the business works, and what their role is in the business. The level of experience required for a store manager would be greater than it would be for the barista position. The barista position could be a first job for people, so it would be better for them to fill in an application form, as they would have no previous jobs on their application form. It also means that Starbucks gets only the information that they wanted, as they are put on the application form. ...read more.

Middle

This means that the number of applicants has to be cut down more during shortlisting and the best way to do that would be to make the job specification as detailed as possible. The Internet is better for advertising jobs, as it can be updated faster. When the job description and person specification are completed, they might have to be sent to a newspaper, and they might have to wait until the next day before the advertisement would be put in. There would also been a fee that they would have to pay when they want to put a poster up or if they want to put an advert in a newspaper. The cheapest way to do post vacancies would be to post it on their own website. It would also make it possible for people to apply for the position online. Starbucks could have a questionnaire that can be filled in online which could replace some of the assessments that would be done in person. ...read more.

Conclusion

It also gives them a first hand experience of how the business works. Unfortunately, if the trainer has any bad habits in the business or takes any shortcuts, they could be passed onto the new staff he is training. If a barista does not have many qualifications, or does not have many business skills, then they can also go on some of the courses offered by the SSC, such as the computer skills course or the conflict resolution course if they hope to become a manager at some point in the future. If there are people who work in Starbucks who have a major interest in coffee, they might go on the 'coffee education' course, so that they can find out more about coffee. This would be useful for managers, as it means that they will understand their project better. In addition, if a customer wanted to know more about the coffee they are using, they would be able to ask the staff and get some information from them. ?? ?? ?? ?? Tam Paul-Worika Business Studies ...read more.

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