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report for ICT systems used in diffrent working styles

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Introduction

Working Styles Report LAPTOP: Laptops are stating to be used more and more as they improve in technology. Before it was all computers, big bulgy computers and then the laptops in which you could carry them around with you anywhere, maybe while travelling and the internet would still be accessible and so maybe going to work and something needs to be finished off, on the train it can be easily finished. Laptops are also very cheap, they cost around the same amount as computers and so are even better technology yet cost the same amount. Benefits: There are many benefits of using laptops incluse there being greater flexibility, computers are not restricted to physical network points. Costs are reduced, both capex (i.e. reduced cabling and installation time) ,there's less disruption for installation in an existing office, it provides opportunities for workers not to be bound to a desk in a stuffy hot office but outside where there's fresh air, it makes the company look updated and have a better image so more people would go to that company ,laptops are small and easy to carry around ,and they can be used in many places with wireless technology, it is much easier to exchange files with other people when using the laptop and only little additional training is needed for people to use laptops if they know how to operate an desktop computer. ...read more.

Middle

are then able to recruit from a much broader pool of available specialists, ensuring they can recruit the highest quality agents and deliver a high quality of service to customers, there is a reduction in agent churn, home based agents enjoy a net benefit equivalent to 15% increase in salary- as a result of travel to work time being eliminated since some people are starting to work at home, there is a greater flexibility in work when people work at home (using computers). How they use this technology? Technology is used in a range of ways - businesses use CTI-Computer Telephony Integration, CTI connects together the computer and the telephony applications, Management Information Systems are used ,it creates a picture of what's happening at the current time, ACD-Automatic Call Distribution are used to provide either as a stand alone system or what most people do as part of a main telephone system, reports showing information such as the number of calls received, number of calls answered, number of abandoned calls, average answer time and call duration come from the ict used, Call Monitoring/Voice Recording can be used in two ways. One way is for the supervisor listening to calls taken by an agent on a second headset on the turret or from the supervisors terminal. ...read more.

Conclusion

design logo, headed stationary, business cards etc..., database to keep a mailing list of customers. How the technology meets their needs: Technology meets the needs of teleworkers by allowing employees to work at home, allowing them to send emails to co workers in case have any technical problems, use of databases to keep a mailing list of customers. spreadsheets being used to set up business plans, using Graphics on the computer to create high quality commercial documents i.e. design logo, business cards etc..., having a fax machine meets their needs by giving them a quick way to send and receive various documents to other employees Consequences of not having this technology: Consequences of teleworkers not being able to access ict causes huge problems - research would have to be done from magazines and books as there's no internet access, letter have to be sent by post or use mobile phones or fax to talk to colleagues instead of emails as there's no ict access, logos and business cards will have to be hand written as there's no ict access. There will have to be a filing cabinet of customer names as a database cant be used also much more filing cabinets will need to be used to store documents and papers as there's no computer holding all information. ...read more.

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