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REPORT ON HOUSING ISSUES RAISED BY TENANTS

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Introduction

HOUSING DEPARTMENT OF WESTCHESTER DISTRICT COUNCIL REPORT ON HOUSING ISSUES RAISED BY TENANTS TERMS OF REFERENCE To report on some issues about housing repairs and make recommendations, as requested by Ms Olive Wilson, Chief Housing Officer, on 6 April 2011. PROCEDURE 1 Document 1: A letter of complaint was sent to the council by tenant, Judy Weiss. 2 Document 2: The council's summary of the tenants' right to repairs. 3 Document 3: A recent newspaper report by the Westchester Gazette. FINDINGS 1 TENANT'S LETTER OF COMPLAINT 1.1 FITTING OF NEW TOILET AND SMELLS The council had fitted a new toilet into Judy Weiss's flat as part of a refurbishment. Ms Weiss noted that it looked good, but also complained that it smelled when the weather was warm. A workman was sent by the council to look at it, who then said they could not smell anything. No further action was taken regarding this particular issue.[S1] 1.2 LEAK BEHIND TOILET After some time, Ms Weiss then noted that a leak had started at the back of the toilet, where the floor and wall meet. ...read more.

Middle

3 WESTCHESTER GAZETTE NEWSPAPER REPORT 3.1 PURPOSE OF THIS DOCUMENT This report has a mixed purpose to inform as well as to support readers on their case. Some positive points about the council are mentioned at the start of the article, but it mainly concentrates on highlighting negative points. 3.2 PRAISE FOR THE COUNCIL It is positively mentioned that Westchester District Council came top in the Local Government rankings, mainly due to the recent refurbishment of all rented homes. There is a quote by Council Chief Amy Ayomola about how "thrilled" tenants are by the "highly successful project". 3.3 COMPLAINTS BY THE COUNCIL A spokesman from a local tenants' association accused the council of "window dressing" and said that the upgrades are overdue and being done at the expense of normal repairs. It is said that the council is failing to meet targets for repairs, and that the council came 54th out of 72 in the rankings for tackling non-urgent repairs. ...read more.

Conclusion

2 More investigation also should be done to find out whether these issues are truly a common occurrence for many more other tenants in Westchester's council's homes. A questionnaire would be a suitable method for this. 3 A letter of responsibility should be written and sent as soon as possible to the tenant, Judy Weiss, to acknowledge and apologise for her problems, as well as to inform her of what we can to do help and advise her of what actions she should make in future. 4 A response article should be written for the Westchester Gazette to let the public know the council's side of the story, and to portray itself in a more positive light. Adetokunbo Adebanjo Senior Administrator OW/AA 5 April 2011 Assessor's comment[S3] [S1]A good summary of the initial events. Well done Tokunbo! [S2]Very good syntheiss of information. Well done! Tokunbo, well done for extracting relevant information and organising it into a logical sequence in this well laid out report. (AC 1.1, 1.2, 1.3, 1.4; 2.1; 3.1, 3.2, 3.3) [S3] ?? ?? ?? ?? Adetokunbo Adebanjo Task 1 Unit 15 1 ...read more.

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