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retail and business travel agents

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  • Essay length: 2509 words
  • Submitted: 15/11/2009
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AS and A Level People & Operations Management

The first 200 words of this essay...

The Total Tourist Experience:

The travel and tourism industry is made up of six different components, they are:

* Travel Agents

* Tour Operators

* Transportation

* Accommodation and Catering

* Tourist development and Promotion

* Tourist Attractions

Should a tourist decide to take a holiday, he/she is likely to visit a travel agent to inquire about various holidays on offer and prices available.

Travel agents are agents for tour operators; they sell package holidays, products and services on behalf of the tour operator and are paid a commission or fee by the tour operator. Travel agents offer products and services such as; travel insurance, flights, car-hire, ferry crossings, train tickets, advice etc.

There are two types of travel agents; they are the Retail Travel Agent and the Business Travel Agent. The larger Business Travel Agents are members of the Guild of Business Travel Agents (GBTA) and make up over 80% of business travel arrangements through travel agencies. Leading GBTA Business Travel Agents are, American Express Europe Ltd, Britannic Travel Ltd, Carlson Wagonlits, Hogg Robinson Travel Ltd, Portman Travel Ltd and Seaforth Travel Ltd. The

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