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Roles and Responsibilities of Staff Members at McDonalds.

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Extracts from this essay...

Introduction

Part A: Investigating a local business. Task 1 - Choosing a business. The business chosen to investigate is McDonalds, McDonalds is the worlds largest fast food chain with over 58 million customers using the restaurants daily. It has 1231 restaurants in the UK alone which is a total of roughly 48,000 employees in the UK and 1.5 million employees worldwide. McDonalds can be found in 119 countries around the world with more than 31,000 restaurants worldwide. Although it is criticised for being very unhealthy it has tried to change that by adding fruit and vegetables onto the kids menu to encourage children to eat 5 fruit and vegetables a day. McDonalds offers a quick and easy service, there are varieties of ways to order either order at counter and/or then get it delivered to your car, drive through, eat in or take away. At McDonald's restaurants there are lots of facilities along side the food including: toilets, phones and information leaflets. McDonalds has so many customers going to their restaurants everyday because the food is of a cheap price and so is easy for anyone of any income to buy, it is also easy to eat as it does not need any cutlery or plates. It is fast to buy and then to eat as it is intended to be. Another thing is that McDonalds is such a large business that it can afford to have lots of franchises, this means that there is always a McDonalds around when anyone is feeling hungry, this includes city centres, travel stops, stations and many more locations. Task 2 - Roles and responsibilities. 1. Describe in full details the roles and responsibilities of a manager in your chosen business. It is the responsibility of the manager to make sure that the staff members are doing their work to the best of their abilities, this means motivating them to achieve goals such as meeting a certain number of customer sales within a time period and then being awarded with stars for their hard work.

Middle

.............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. 4. What attributes does the applicant have that would make them suitable or unsuitable? Tick options that you think agree with them. Enthusiastic Trustworthy Reliable Always positive Unenthusiastic Untrustworthy Unreliable Quite negative 5. How would you describe their personality? Tick options that you think agree with their personality. Irresponsible/ Kind Helpful Confident Immature Shy Honest Friendly Leadership Qualities Humorous Polite Patient Bubbly 6. Please rate the applicant on the following: tick one ------------------- Poor Average Good Excellent Responsibility Maturity Self motivation Motivating others Commitment Trustworthiness Working with other adults Respect for others 7. Are there any other comments you would like to make about the applicant? .............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. .............................................................................................. Name of referee ................................................... Signature ................................................... Date ................................................... Telephone code and number Daytime: ................................................... Evening: ................................................... Observation sheet. Body Language Performance scores = 1 - weakest 10 - strongest 1 2 3 4 5 6 7 8 9 10 Appearance 1 2 3 4 5 6 7 8 9 10 Confidence 1 2 3 4 5 6 7 8 9 10 Eye contact 1 2 3 4 5 6 7 8 9 10 Gestures 1 2 3 4 5 6 7 8 9 10 Greeting Communication 1 2 3 4 5 6 7 8 9 10 Ask relevant questions 1 2 3 4 5 6 7 8 9 10 Enthusiasm 1 2 3 4 5 6 7 8 9 10 Listening skills 1 2 3 4 5 6 7 8 9 10 Posture 1 2 3 4 5 6 7 8 9 10 Responses to questions 1 2 3 4 5 6 7 8 9 10 Speaking skills Paperwork/Documents 1 2 3 4 5 6 7 8 9 10 Quality of CV 1 2 3 4 5 6 7 8 9 10 Quality of application form 1 2 3 4 5 6 7 8 9 10 Qualifications gained Summary and conclusion ..............................................................................................

Conclusion

Another thing is that alongside the amount of panel members the room layout of the interview was very formal, a way to make it informal would be to have either 2 or 3 panel members on a single table with the candidate, this means that the candidate can be more open and the interviewer can get an idea of the candidates personality much more easily. The last weakness was that there were too few questions asked to the candidate, with only a few questions the panel could not clearly see what the candidate was about or what they would be like to work with or over. A way to understand the candidates easier would be to ask a few questions about what is on their curriculum vitae, and ask them about themselves out of work. In the interview process it is important that a candidate gives out a very good first impression, the first impression given to the interviewer is of the look of the candidate. For example if a candidate came into an interview with jeans and a t-shirt on or was dirty or scruffy the interviewer may be put off straight away, however if the candidate is wearing a shirt, tie, suit or smart and tidy clothes then the interviewer can automatically see that they are serious about the position, are committed and overall give off a good impression. Relating to this to McDonalds changes the concept slightly; because McDonalds would not be looking for a business person in a general floor staff it is not required for a candidate to wear a very formal suit. Also because the interviews are made to be informal to make them much more comfortable for both the employee and the candidate a less casual outfit can be worn, but still a smart appearance would give off the best impression and so gaining more points to achieve the position.

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5 star(s)

This is a thorough and well researched piece of work. It has been applied well to McDonalds throughout and the writer seems clear on the assessment criteria. There are very few factual errors.

Marked by teacher Dennis Salter 04/04/2013

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