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Roles and Responsibilities- River Island case study.

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________________ Roles and Responsibilities In a business every employee has a position or role within their workplace. A manager is expected to lead his or her employees, a supervisor is assumed to be good at teaching others as they are usually training additional employees. In this section I will explain the different roles and responsibilities a manager, supervisor and an employee may have including their decision making and problem solving techniques involved in their role. Roles and responsibilities of a Manager: A River Island manager has many responsibilities; they are responsible for the hiring and training of new staff members. The manager has to read through applications and decide whom to interview. The manager has to decide whether the candidate is right for the job in other words fits in with the shops working environment. The shop manager is also reliable for training all hires in the business's procedures and policies. I spoke to River Island shop managers and she informed me that one of her roles as a manager is to manage her staff. A shop manager has to inform all staff members of their working hours and duties within the shop she also has to think about awarding hard-working staff with promotions or bonuses. On the other hand those who fail to accomplish a duty, the manager will warn them under the disciplinary procedures of the company. In addition a shop manager?s duty is to record and manage all the money that goes into the store. The shop manager must record the amount of money that goes in and out of the store each day, they have to keep track of the store's spending, and including staffing hours and often distributes pay checks to employees. ...read more.


Training and Development Opportunities According to the River Island website River Island invests in staff and encourages career development. River Island offer many different methods of training for example for sales advisors and store managers they perform a 3-4 week induction programme at a training store. They also provide skill development workshops relevant to the role you have in the river island job for example if you are a manager there are workshops to help you improve on your time management skills, organisation, delegation and other key skills a manager should have. Most River Island stores have regular progress reviews to monitor performance and development needs of individual employees. Even skilled managers have management training modules (relevant to their role) where they train managers off the job basic but in depth skill of being a manager. These training days help to enhance employee?s performance on the job. Benefiting River Island as a business because their employees are always well trained and know what they are doing. Customers would rather go to a store that is well known for employees who are helpful and organised rather than ones that lack these simple skills. ?We want to help you make the most of your career with River Island and hope you enjoy working with us. ? Methods of motivation The River Island company use methods of motivation to encourage their employees to do a better job than they otherwise would. Some of the ways River Island motivate their staff is by offering staff discounts of 30% off on items of clothing or accessories within the store for employees a further discount of 50% off if you are a manager. ...read more.


More and more employees are trying to make as much money as possible, though River Island is not a store that pay their employees high wages, not much of a ?career focusing job?. River Island, works enthusiastically with its suppliers and official agencies around the world to provide a standard health and safety regulation to its employees. The company always ensures that their suppliers sign a contract which commit to World Wide Ethical standards and those who violate them will be prosecuted. Technological Factors Technology has both a negative and positive effect on business recruitment. The positives are that technology like online selling and shopping can benefit an employee because it allows them to sell River Island clothing and accessories online to a wider variety of people on websites like EBay or Amazon. It also can provide more jobs in creating websites, maintaining and updating the website which a River Island representative could do. Though technology can be a disadvantage having a website means fewer employees to recruit as people can easily just buy products online. Employers also can now employ people who have good IT skills; this can help to keep River Island as a business up to date. Online selling/websites can affect the workforce of River Island, this because consumers find it easier and more effective for them to purchase items online. This affects employees of River Island; they may lose their job because River Island can now reduce cost, and spend it effectively. Employers can also use social networking sites as ways of keeping an eye on their employees, investigating on what they are really like. This is happening more often now, though these social networking sites can act as way of motivating staff by building a relationship with them outside the working environment. People in Organisations |By Sherika Grant ...read more.

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