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Running head: LEARNING TEAM BEHAVIOR

Extracts from this document...

Introduction

Book Industry Ethical, Legal and Regulatory Issues Team A Kelly Melle Jamie Charney Leslie Nankervis Carol Thompson EBUS/400 - E-Business Brian Barton February 28, 2005 Ethical, Legal and Regulatory Analysis Intro It has become a growing epidemic for company's to regulate their ethical and legal standings. From the employee's working within the company, to those consumers taking in the products and services that the company is shelling out, these specifics are things that just about everyone would like to know. Within each company whether they conduct their business exclusively online, if they are strictly brick and mortar, or even if they dabble a little bit into both to conduct their consumer base, they all have standards that need to be regulated, of which the most talked about are the ethical and legal standings of a company. Discussed below are the backgrounds of three separate entity's and how they stand in each format, as well as, the regulatory procedures in order to keep things running smoothly. Amazon As one of the leading online bookstores, Amazon.com must take steps to ensure it engages in ethical business practices in order to gain the trust and loyalty of their customers. Since many online consumers are concerned about the privacy and confidentiality of their personal information, Amazon.com has established a detailed privacy notice and made it available on their web site so all consumers have the opportunity to review and understand how Amazon.com utilizes their information According to Amazon.com's Privacy Notice (www.amazon.com), Amazon.com receives and gathers information from consumers through information provided by consumers, automatic information, e-mail communication and information received from other sources. ...read more.

Middle

Cookies are intended to keep track of items in a shopping cart, and also to remember information so it does not have to be reentered upon a subsequent visit to the same web site. In addition, there is information collected using pixel tags or clear GIF's that would allow the company to monitor whether email messages it sends to the customer is opened. Lastly, information is actively submitted to the web site by the user if he or she is creating a new account, completing an order, requesting company newsletters and/or alerts, submitting reviews or participating in an online course through the Barnes & Noble University via the web site. Barnesandnoble's privacy policy goes on to explain how the company uses and shares the personal information it obtains with subcontractors, service providers, membership programs, credit card companies, companies affiliated with barnesandnoble.com, other trustworthy third parties and law enforcement investigations. The Privacy Policy also addresses underage customers, which involves not only ethical but also legal and regulatory issues. Consumers are required to use authorized credit cards for purchases (to ensure that the credit card has, inf act, been authorized). Inasmuch as the barnesandnoble.com web site includes links and banners that, when clicked, will take the user to a third party web site, the Privacy Policy advises that customers will then be subject to that third-party's privacy policies and no longer be subject to barnesandnoble's. In addition to the posted Privacy Policy, the company also has a Security Policy posted. ...read more.

Conclusion

Most of the items that are purchased online can be shipped to APO and military personnel around the world. Conclusion Regardless of the company, or how they conduct their business, it is a major part of functioning for the company to keep their policy and procedures regulated. Each company may choose a different route in how to get to where they need to be, but they will all end up in the same spot if it is conducted properly. If a company were to just conduct business without any type of guideline, it would cause an upset in their business, and things would just be chaotic. When regulated policy and procedures are put into play, it keeps things in line for a positive outcome. Ethics seem to be a big play in today's society and if they are not laid down from the get go it could cause some extreme tension, as everyone has different standings in their belief's , and moral values. Once regulated, everyone seems to meet on a common ground in which all will be perfected. This statement goes for employees as well as consumers. As far as legal issues go, if a company doesn't want to follow the laws, then it will cause a meltdown to the corporation, and if consumers don't want to follow policy and procedure guidelines, then there is no basis for the company. As stated before, there needs to be a common ground for all to mingle in a peaceful atmosphere, so all things need to be regulated to keep current, and to help nip the possibility of issues from arising. ...read more.

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