Some of the strengths Disney's operational planning has would be their customer focus. Take Disney's theme parks

Authors Avatar

Disney Inc.    

Disney Inc. Operational Planning Paper

Strengths and Weaknesses

There are four different types of planning within and organization, strategic, tactical, operational, and contingency. Each will have an impact on each other and how they are carried out. Disney’s operational planning consists of how things are run on a day-to-day basis within a year helping to reach the company’s strategic planning goals.

“Operational planning identifies the specific procedures and processes required at lower levels of the organization.” (Scott, 2004 ) Within Disney this would be the processes for day-to-day operations within the Theme parks, the stores, on the e-commerce site etc.

Some of the strengths Disney’s operational planning has would be their customer focus. Take Disney’s theme parks were there hundreds of employees working on daily basis trying to accomplish one thing, which is to make the customer happy. Disney knows that if they don’t make the customer happy, people will not return.  Comparing the size of Disney’s theme parks to that of a shopping store this can be a little harder to accomplish. Each area of the theme park must be broken down and managed, like different departments within a department store, only on a much larger level.  When the theme park will open, when shifts will start and end, how many street vendors will be in the park and where, and how long rides will last. These are all things that need to be planned so the company can reach a larger goal. So how Disney’s theme parks are managed would be part of their operational strategy.

        A weakness Disney may have in the operational strategy is the shear size of the day-to-day operations. Managing all of the daily operations that Disney has can become

quite a job to over see. If something goes wrong on ground level, Disney’s customers directly see this breakdown and could have a negative affect on sales. Disney’s ground level operations are always being viewed by the customer, if a ride breaks down, what is the backup plan? If someone does not show up for his or her shift, will he or she have someone to cover him or her? These are all things that need answers when developing the operational strategy.

Opportunities

A business operational opportunity was stated by Merriam-Webster Online Dictionaryam (2005) “as a good chance for advancement or progress”.  When companies look across their business they describe opportunities as way to position the business to succeed were their competition has failed.  The Walt Disney Corporation has taken business opportunities to a different level by using its brand name recognition.  

Join now!

They have mixed advertising, travel, and Disney Institute to the highest opportunities.  The Walt Disney Corporation has used radio, video, and printed media to advertise their business to obtain a leadership role in the industry advertising.  They use these media outlet to promote their theme parks, hotels, and business institutes to draw millions of fans and business executives every year.  The theme parks draw people from all over the world because of their original buildings, themes, and characters that entertain and turn the oldest of age to the youngest of heart.  

The Walt Disney Corporation is ...

This is a preview of the whole essay