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Staffing issues

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Task 4 Staffing issues Developing an online business may cause concerns for staff. This is because most of it depends on the type of operation, the size and the way the changes are managed. This may cause concerns to staff because this may change their job titles or may even result as them not having a job. Potential outsourcing of key functions: This means that a specialist is paid to provide certain services rather than doing them in- house for example; * Hiring an agency: this is for them to create or develop the company's website. * Paying a specialist hosting company: This is so that the website is secure, and that the specialist can undertake routine maintenance. * Using e- marketing experts: To promote the site, by advertising it and to associate marketing campaigns. It will be cost effective if a large organisation has a specialist web team that works in- house. Use of call centre Large businesses such as Tesco, Marks and Spencers- have a popular websites. They use a call centre to answer customer queries. This is when staff are employed for an external operation where they respond to customer calls. They have access to customer and product databases so that they can see appropriate information on screen during the call. Organisations that provide computer supplies and ISP services online such as BT, AOL, Yahoo and Dell these services help operate facilities through a call centre. This helps trained staff to talk on the phone to customers that are experiencing faults or connecting problems, they do this through procedures. ...read more.


Employing more staff and buying more stock may cause problems in the cash flow. This also may cause the business to lose customers due to the fact that it cannot cope with the orders. Tax liabilities for international transactions International transactions are frequently subject to both customs duties and Value Added Tax (VAT). This can considerably increase the price of goods bought from oversees that, at first glance, seem to be a bargain. Goods bought from within the EU are not subject to import duty, but those from other parts of the world are. The payment depends upon the type of goods, their value and country of origin. VAT is also charged on imports, normally at the same rate it would be charged if the goods were bought in UK. It may be reclaimed for goods that a firm buys to use itself in the business (such as a computer) but not for goods it will resell in the UK (such as towels imported from Egypt by a retailer). Concerns about finance can include the costs of IT hardware and Software, set-up expenses and tax liabilities for international transactions. Distribution Issues Setting up a website, promoting goods for sale and receiving orders, it is hard if the products are from overseas. This may be tricky this is because if the business sells fragile or heavy items such as cars of piano it may be difficult to keep them safe. Scale of the business This means that how big the business is. ...read more.


The security will also cost this is a staffing and financial issue because Bullring is going to have to pay for staff and for the equipment it will be a distribution issues for the CCTVs. Bullring also have to plan for the marketing and advertising this is to advertise the shops in the bullring and bring customers coming. Bullring has got a marketing and advertising team this is a staffing issue. The financial issue for Bullring maybe advertising the shops in it. The distribution issues Bullring may need to consider is where to advertise, they may need to think about tourist information as it is a tourist attraction. They also may distribute by advertising on newspapers, leaflets, poster or maybe even TV. Bullring also needs to consider location access it's just coincidence that the train station is just next to Bullring but other access for example the bus route had to be thought about. They Bullring had to speak to the City Council organisers for the development of a bus stop to the Bullring this is a distribution issue that the Bullring had to consider. The Bullring also had to think about putting a car park this is a distribution and financial issue. It is a financial issue because it would cost to build the car park; it was a distribution issue because of where the car park was going to be situated whether the car park was going to be on top of the building, below the building or beside the building. ?? ?? ?? ?? Doing Business Online Unit 8 Oxford Community School Task 4 - 1 - ...read more.

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