• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14

Strategic Management of Ebay

Extracts from this document...

Introduction

Team Case Analysis MAN 4722 To drop-Off or Not?* July-26-2007 Leopoldo Portes Elvis Pena David Perez Statement of Purpose 1. To research the Case Analysis on eBay: "To Drop off or not?" in the topic areas of Strategic Management. 2. To generate a report on these findings using strategies studied and discussed throughout the semester. Strategic Managerial Applications. Table of Contents Introduction 4 Executive Summary 7 Conclusion 13 Sources/ Works Cited 14 Brief Synopsis of Case Analysis & History of eBay eBay, formerly known as Echo Bay technology, formerly known as Auction Web, was the brain child of founders Pierre Omidyar and Jeff Skoll. In 1995 Omidyar was intrigued by the idea of creating an auction site with the feel of an online garage sale Community. Rumors surfaced that Omidyar's wife asked for the techy to create a website for her in order for her to buy, sell and trade into her collection of PEZ dispensers and other rare obscure items. Once the website went online, the garage sale hype created a plethora of activity, forcing Omidyar and Skoll to move the site onto a business account and begin charging users a listing fee. eBay stuck to its roots of "community membership" environment, creating member feedback mechanisms, building a certain level of trust for its end users. In 1998 eBay hired current CEO Meg Whitman, who brought substantial business experience from her Harvard Business school degree and her previous ventures with Pepsi, Procter & Gamble and Bain & Co. ...read more.

Middle

It would behoove eBay to aid in the education, of employees and managers at these stores, since using their great management and organizational prowess they will create social complexity and allow for a consistent culture up and down organization; one voice, one experience. The control provided by these strategic alliances will allow addressing some of eBay's most common complaints; post purchase service in the form of lack of consistency in shipping times and billing errors via requirements in contracts. One last area of concern for eBay and these independents is the variability in pricing structures. If eBay controls these price structures (Create a structured fee schedule for organization), it will be able to maintain fixed costs for consumers in order to challenge the threat of substitutes. In breaking down eBay's value chain and in discussing one other area of concern as per the study, we address web-site attacks, faulty billing complaints and customer service. Given these are considerable weaknesses in eBay's organizational structure the solution could be "Vertical disintegration". In taking this approach, eBay should seek an outsourcing strategy. Given that these services are no longer a source of competitive advantage for eBay or any other organization due to lack of rarity and reduced imitation costs, they should follow in the footsteps of other successful organizations such as Dell in order to concentrate on what they do best; online auctions. By outsourcing these services to specialized companies, they will enhance the user experience and therefore deter any attrition in their overwhelmingly superior customer base. ...read more.

Conclusion

Finally, in terms of demographics and as previously mentioned, the current Hispanic population in the US is projected to increase exponentially throughout the next 40 years. This represents a significant wealth of consumer spending for all companies not only eBay. By capitalizing on the Hispanic culture of trust and loyalty, if eBay can capture the attention of this market early in its development they could position them to be a service provider for the Hispanic community for years to come. The only setback to increased advertising is in terms of expense dollars spent, however based on the foreseeable rate of return on this investment it would be money well spent. Conclusion Based on the analysis conducted the "Vertical Integration and flexibility" suggestion appears to be the more feasible strategic managerial option. Although vertical integration into the drop-off store industry would appear to be a logical step (why share the $20-25 billion potential profits with these independents) based on the uncertainty factor eBay need consider a strategic alliances more specifically non-equity alliances via licensing agreements with these independent drop-off stores to manage this exchange. As indicated this strategy would address some of eBay's major concerns by improving current operations and facilitating entry into a potential segment of the market which hopefully encompasses the 70 plus million of inactive registered users. If eBay can successfully coordinate the education of employees and managers at these stores they will create social complexity and allow for a consistent culture up and down organization; one voice, one experience. They will allow address the issues of post purchase service and consistent pricing structures. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Marked by a teacher

    business online

    4 star(s)

    A disadvantage that any online company has is that customers want to buy some tangible and this doesn't matter how much information give different customers have different questions so to please all customers is unlikely. If the customer is still not happy with the information given to them then they can contact Amazon from their personal account.

  2. Apple Incorporation - Case Analysis

    The storefronts use three key employee levels for selling product and providing expert support for customers. The three levels include the store manager, 'genius' position, and 'keyholder'. The company pays the store manager well but lacks in providing a reasonable pay for the 'genius' and 'keyholder' leading to high levels of turnover.

  1. Strategic Planning of IS/IT: View on Strategic Resources

    For example, it can identify the most desirable information systems applications in which to invest (Henderson and Sifonis, 1988). SISP can help an organization use its information systems to carry out its existing business strategies, help it define new business strategies, technology policies, and architectures (Earl, 1993; Porter, 1985).

  2. Thorpe Parks history.

    At the end of every season the rides are stripped down and all safety critical components are tested. All ride operators undergo thorough training as part of the induction programme in order to ensure to see that our guests enter and leave the rides safely.

  1. The history behind the Boots.

    This shows that Boots keeps up with the development of technology, which was a specific objective. This shows that an objective has been worked towards and met which has been beneficial as now the financial function is a lot less time consuming in storing data and retrieving it.

  2. Supply chain management

    benchmark existing suppliers in order to promote improvements or, in serious breach of conditions, to deselect. The system of gaining retailers accreditation varies. Assessment may be based on: ?? ?Self analysis; ?? ?A consultant's visit report; ?? ?The retail Quality Controller team's visit report Findings often take the form of

  1. Budgeting and management planning and control.

    other departments through compromising where modification is going on of initial budgets must be commence. This implies that someone from the top management (Concerned departmental head with the capabilities to use financial tools appropriately) has to engage directly coz generally people working on this level have the capabilities to take

  2. The Use of Geographical Information Systems (GIS) And International Technology Transfer by Non-Governmental ...

    Systems to enhance customer service for a health care provider are available such as MapObjects IMS, which when used can show the location of services that are readily available over the web. While ArcLogistics Route improves how scheduling and optimising routes between patients deliver health services at home.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work