• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Strategies used in group communication

Extracts from this document...

Introduction

Group Communication Bruce Tuckman (1965) outlined a model of group development based around a number of stages, or a sequence, of group activity. Tuckman?s theory suggests that groups must go through these stages to be effective and that the pattern of communication in each of the four stages is different Forming involves group members coming together and asking basic questions about the purpose and aims of the group, each member?s role within it and commitment to it. In this first stage of group development, members tend to feel quite anxious, often prioritise their own interests and may feel ?disorientated? in their interactions with others. A leader usually emerges in this early stage. Storming, the second stage is a period of conflict within the group. Members may argue over the purpose of the group, may contest its aims and sometimes resist the authority and role of the leader. In this stage, power and control are the main issues. Eventually, the purpose of the group and the roles within it become clearer as power and control battles are won and lost. Without tolerance and patience at this stage, the team will fail. Co-operation between members should begin to develop towards the end of this phase. Norming is the stage when the group?s identity develops. ...read more.

Middle

However, groups can also be supportive, cooperative and productive when members Respect each other, are inclusive and share information. People who are effective group members: Make verbal contributions to the group Listen to other group members Respond positively to the group leader Are open about themselves Don?t try to distract others or disrupt the main purpose of the group Have a positive and constructive approach to other group members Arrive on time and stay until the end of the group meeting Case study Arata is a member of a local Youth Group. Together with her friends she has come up with an idea for organising a ?girls only? exercise group during the week. But not all members of the group support Arata?s idea. When they get together there are arguments about organising and running of the group. Arata hopes that one of her staff will be able to lead the group to help sort out what they can do. Some of the barriers that could affect the group communication Physical Barriers If one member of the team is geographically a long distance apart, then communication can be adversely affected. One of the most effective forms of communication is talking face to face, and not being able to do this can provide a barrier to effective communication. ...read more.

Conclusion

This is not to say the group should avoid all communication when someone is emotionally involved, but they should be alert to the greater potential for misunderstanding that accompanies aroused emotions. To overcome emotional barriers, they have to be aware of the feelings that arise in themself and in others as they communicate, and attempt to control them. Most important, be alert to the greater potential for misunderstanding that accompanies emotional messages. Barriers to group communication associated with physical barriers can be overcome by: In overcoming physical Barriers the group leader should able to avoid physical distractions for example when he/she is about to make a presentation try to find a setting which permits the audience to see and hear clearly. Another way to overcome physical barriers, the group leader can setup a computer network in other for the staffs to communicate with one another. Also the group leader should make sure the room that is going to be used has the best lighting, seating arrangement and has no distraction nearby. Barriers to group communication associated with attitudinal barriers can be overcome by: If they some of the group member is being loud and disrespectful to other members, the group leader could politely calm them down and if they don?t listen the group leader could ask them to leave politely. The group leader needs to avoid to create bad atmosphere http://www.collinseducation.com/resources/hscbtecnationalch01.pdf ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    This is motivational as it is a very good reason for the staff to work there as they have the choice completely of when they want to work, this means they can work around their lives away from McDonalds, such as being a student, having another job, caring for someone or anything else.

  2. Belbin's theory and linking it to my group

    � Monitor/Evaluator - The monitor/evaluator's strength lies in good judgment and good strategic thinking ability. � Specialist - The specialist's strength lies in being a dedicated and focused individual who likes to learn and constantly build his or her knowledge.

  1. Job Roles at Sainsburys Supermarkets

    Between 2007 and 2008, Sainsbury's recruited 110 apprentices. With this scheme, colleagues are given the chance to become fully qualified in a matter of 12-18 months. This not only benefits the employee but also tackles the serious problem of a skills shortage in the UK. The other schemes that Sainsbury's offers are: * Retail * Logistics * Buying (food)

  2. Unit 13 - Organising an Event

    Looking at LEA guidelines on international trips in school. This should be done before the Academy agrees with a tour operator going on the trip. The Objectives (Continued) * To contact several tour operators and negotiate prices, this can be done by gathering different prices, and playing them off with

  1. Business Operations Strategies and Supply Chain Management.

    They can impact on the operations function include regulation, subsidies and grants, and taxes and tariffs that encourage or discourage aspects of operations or ways the operations functions are conducted. Corporate and Social Responsibility Corporate social responsibility refers to the relationship between business and the broad society and the way its relationship is perceived and managed.

  2. methods of communication

    The webpage was made for the customer and it comes in hand when you have a busy schedule and you need to do some shopping. Staff: They staff are the ones who always keep the webpage updated as they might need to show new promotions for people to see while on their webpage.

  1. I will be producing a report detailing the factors the factors that Mobile Communication ...

    process of reviews and personal development plans allows recognition of their abilities and achievement, as well as potential development. This benefits the individual by providing career progression. It also benefits Mobile Communication by ensuring the business can deliver high levels of customer service through its skilled employees.

  2. Motivation within a workplace - examples from Asda.

    This is a tax efficient share buying scheme that ASDA provides to its entire staff. ASDA employees buy shares at the market price from their gross pay each period before income tax and national insurance is deducted. The benefit that the employee can have is the value of share they

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work