Task 6 developing customer Relations

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Task 6 unit 2

Developing customer Relations

BTEC Business

In this assignment I will be planning script of a telephone call between me and a customer of the ozone health club. The phone call will be based on a customer complaint about the showers and I have to make them feel as if happy and keep their membership with Ozone health club.

Good morning customer service at Ozone health club. It’s Tousif Ahmed speaking how my I help you

Join now!

Not happy with shower…..

I an very sorry for the problem you have experienced.

I understand what are saying and why you are annoyed.

I realise you were unconvinced and it won’t happed again.

We make sure that we get the showers fixed as soon as possible. We have sent a plumber over to fixt.

Offer of membership:

Things to offer the customer-we can offer you 4 weeks  free subscription to your membership which allows use of all of the services at any time that your current membership does not allow you to use plus all the services that ...

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