• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Task 6 developing customer Relations

Extracts from this document...

Introduction

In this assignment I will be planning script of a telephone call between me and a customer of the ozone health club. The phone call will be based on a customer complaint about the showers and I have to make them feel as if happy and keep their membership with Ozone health club. Good morning customer service at Ozone health club. It's Tousif Ahmed speaking how my I help you Not happy with shower..... ...read more.

Middle

time that your current membership does not allow you to use plus all the services that your membership does allow you to use. Arguments The showers were only unavailable for 2 days I think the offer of 4 week free subscriptions is very reasonable Can I have your name Card number Thank you for calling In this assignment be planned a script of a telephone call between me and a customer of the ozone health club. ...read more.

Conclusion

I apologised again and told her we would send a plumber as soon as possible. She replied that she was going to cancel her membership unless I gave her 2 week free subscription for the whole family. I agreed to this as I had been going to offer her 4week free subscription and she said she was happy with it. Then I took her name and card number. Then I said very sorry for the problem it will not happed again Than you for calling. ?? ?? ?? ?? Task 6 unit 2 Developing customer Relations BTEC Business Oxford community school ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Accounting & Financial Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Accounting & Financial Management essays

  1. A2 Business CourseWork

    Tesco will have to analyse this to ensure that they are not paying over the odds for the products and they try to minimise the selling price of the goods. Interest rate: - For a company like Tesco who generate huge amounts of revenue each year, the interest rate could make quite a substantial amount of their profit.

  2. Assignment 4: ethical issues. The community. P4 and M3

    This is when Primark break the law and does not follow the rule and regulation as a business. The table below shows the ethical issues within Primark in two countries, UK and India: Country Concerns How can Primark minimize those concerns: UK Primark has deceived its consumers by inserting misleading

  1. Definition of customer service

    more for service then products customers Customer service: Customer service varies between products and services customers' service is used more for services than products customer services are used to maximize the customer's satisfaction before and after the customers have purchased the product or service.

  2. Edexcel Applied Business A2 unit 11 finance task A

    business and therefore income to the business will be less in seasons such as autumn and winter as less people will want to go on holiday. Therefore Thomas Cook will need to borrow money in off peak seasons to enable them to pay employees wages and to book hotels and flights for the future summer season.

  1. Edecel Applied Business Unit 11 Finance Task B

    By having an overdraft will ease the flow of cash around the business and help liquidity. However banks may not want to give businesses an overdraft or loan if they are worried the company will not pay it back. This is more common recently with the recession as banks are becoming more careful with their money.

  2. Edexcel Applied Business Unit 11 Finance Task C

    The payback method is easy to calculate therefore it will be easy for Lee Ltd to work out. It is also very simple therefore the company will have complete understanding in the method and what it means. Also Lee Ltd may want to know the exact timing of their return

  1. The maintenance of accurate records supplies the company with the financial data that assists ...

    * The general ledger The general ledger contains the accounts of discount allowed, discount received, sales returns, purchases returns, sales and bank account. * The journal The journal is used to record strange transactions such as start-up capital and the purchase of fixed assets.

  2. developing ustomer Relations

    * They understand their customers and aim to fulfil their needs. * All staff in the organisation is committed to achieving this aim. P 1 * The Ozone has student over 55 and worker from other business customers. * Customers are important because with out them the business would not be able to function.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work