• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19
  20. 20
    20
  21. 21
    21
  22. 22
    22
  23. 23
    23
  24. 24
    24

Terms of reference.

Extracts from this document...

Introduction

Terms of reference This report has been asked for by my business studies teacher , Mrs Cole. It is required as part of my AVCE business studies award unit business at work This report will consider how culture, communication, and structure affect the success of the business. The report will explain how quality assurance and control systems help the business to add value to its products and services This report will be compiled by the following methods : Osbourne advanced business The internet (www.highwaynurseries.co.uk) Also my partner works at the business that I will be studying and interviewed the owner MR M.J High Chosen business: Highway nurseries and garden nurseries and garden centre Address: London Road Framingham Pigot Norwich Highway nurseries and garden centre is constantly developing. During the early eighties it just had a few greenhouses and a barn. In just under twenty years this "small" garden centre has gone from strength to strength and grown into a successful business, which is more than just a garden centre. Not only does it sell plants but also sells fencing, garden tools and accessories it also has an aquatic area. The biggest and most daring developments to occur at highways nurseries would be the coffee shop an gift shop, fortunately these departments have proved successful and has only helped to create exceptional performance throughout all department at highway nurseries. Company types Company definition Advantages Disadvantages Sole trader A sole trader is an individual, trading in his or her name, under a suitable trading name. Two million companies in Britain are sole traders. * Freedom- you are your own boss. * Simplicity- there is no legal formalities before you start trading. * There is less form filling then there is for instance for limited companies. Book keeping should be less complex. * Saving on fees- there are none of the legal costs of drawing up partnership agreements or limited company documentation's * Risk- you are on your own, no one to share the business. ...read more.

Middle

Often used for bigger companies. Ultimately the top of the structure controls everything. Everybody takes orders from the level above Divisional structure Businesses reorganise themselves into smaller groups of operation controlled under a higher management the divisions can be spread so that different divisions can do different tasks Matrix structure More suited to a business with a many projects on its hands. Business sectors can come together and pull all their resources together in order to complete the project in hand Management styles and culture The way a business is structured and managed can effect the culture within the business For example if the organisation is teamwork based then a common culture can easily be adopted and adapted. If on the other hand a business is managed very much 'from the top' then the work force may be less co-operative in adopting the same culture Autocratic style The manager makes all the decisions. They are obeyed. Employees tend to be less motivated This is more suited to hierarchical structures Joe high runs his business through an autocratic style he hold occasional meetings of which employees opinions are taken into account but Joe high has the final say Democratic style The manager makes the decisions, but can consult in the process employees tend to be far more motivated This is suited to more of a flatter structure 'Laissez faire' style The manager lets the employees get on with it. Employees tend to be less productive Suited to small team structures Highway nurseries business structure Highway nurseries is a combination of two structures, hierarchal and flat structure. It is too small to be a complete hierarchal structure and it has too many departments to be a flat structure. The proprietors Joe high and Janet high own the business and control all their employees, they have control over everything. There are several departments which all have heads. ...read more.

Conclusion

For those of you who like to add a festive sparkle to your homes we have every imaginable style of decorations, lights, trees and fibre optics. In fact, we challenge you to leave empty handed! Silk Flowers Whether you like to create your own arrangements or would like to purchase one, we've an extensive range of silk flowers and arrangements suitable for everyone. Our in-house florist is available for commissions and advice. Conservatory Suites Whatever your requirements, our knowledgeable and experienced staff should be able to help you make your choice from our permanent display of suites. Clothing and Footwear Our extensive range of outdoor clothing and footwear will ensure not only that you are protected from the elements while tending to your garden or walking your dog but also that you are comfortable and stylish. Ways to improve the business Highway nurseries is a very successful business there are a few things that they could improve on Staff training Although the heads of the departments went through an interview system and training none of the other staff did and neither the heads or the staff require a health and safety induction. I think that if proper training was given to staff then they could understand there role as an employee better thus improving customer service Customer service till They could have one these to provide plant information a place where customers could ask questions about plants or ask for suggestions if they are not to sure Better communication within the business Unfortunately there is no staff room for staff to take breaks or a notice board to inform them of any events that might occur in the future. I think if this was addressed then the staff may work harder because they would be happier. Also if they had notice boards you could see how well the business is going see all targets this would motivate the staff and they want to work harder Simon Hare Unit one business at work Business departments 1 10/05/07 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. For my business report I am investigating the Co-op erative society supermarket.

    internal and external communications these include: * Email * Fax * Intranet * Internet The ICT department of Co-op has to ensure that all the necessary ICT components are made available to the businesses staff and employees. Email is of importance to any business as it is very versatile, large

  2. Ao1 : aims and objectives

    This is an advantage to newsagents as they attract customers who only wish to purchase few items very quickly. Tesco have an advantage over their competitors as they are now beginning to offer even more products and services to the market to suit customers needs providing where they are located and season and the demand for these products/services.

  1. Business Aims and Objectives.

    This is treated at promoting business opportunities and is promoting business opportunities and is promoted by the nine regional agencies in England. The schemes are: * Regional selective assistance * Regional enterprise grants * Enterprise zones * Single regeneration budget Regional selective assistance For business projects costing more than �500,000.

  2. My aim is to research and produce a formal business report on my the ...

    * Shares that members have in a co-operative are of fixed value and withdraw able. Shares are non-withdraw able in PLCs and their value fluctuates. * Co-ops are constituted under the Industrial and Provident Societies Act whereas PLCs are constituted under company law.

  1. Business report on Marks and Spencer.

    The other benefit is the improved responsiveness to customer needs. Front-line staff is given powers to act rather than passing problems up to a line managers. Improved job satisfaction can result. 21.4 It's likely that ICT will have the same sort of impact in transforming production systems on a worldwide scale.

  2. Working in retail travel

    Examples of situations, which may lead customers to complain: * The time of a flight has been changed at the last minute. * The telephone line is constantly engaged and therefore not being able to get through.

  1. Budgeting - A Budget is a plan expressed in financial terms.

    The Master Budget This is the overall plan for the business's financial activities, to which, therefore, its sectional plans must be related. For commercial organisations it will be normally in the form of a planned Income Statement, Balance Sheet and Cash Flow Statement.

  2. Human resources

    Some businesses offering the same product may succeed because they are doing something better and more innovative than competition. The "Copy Cat" approach lacks creative skills to turn its product into a unique selling proposition. This can be harmful for family businesses.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work