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Terms of reference.

Extracts from this document...

Introduction

Terms of reference This report has been asked for by my business studies teacher , Mrs Cole. It is required as part of my AVCE business studies award unit business at work This report will consider how culture, communication, and structure affect the success of the business. The report will explain how quality assurance and control systems help the business to add value to its products and services This report will be compiled by the following methods : Osbourne advanced business The internet (www.highwaynurseries.co.uk) Also my partner works at the business that I will be studying and interviewed the owner MR M.J High Chosen business: Highway nurseries and garden nurseries and garden centre Address: London Road Framingham Pigot Norwich Highway nurseries and garden centre is constantly developing. During the early eighties it just had a few greenhouses and a barn. In just under twenty years this "small" garden centre has gone from strength to strength and grown into a successful business, which is more than just a garden centre. Not only does it sell plants but also sells fencing, garden tools and accessories it also has an aquatic area. The biggest and most daring developments to occur at highways nurseries would be the coffee shop an gift shop, fortunately these departments have proved successful and has only helped to create exceptional performance throughout all department at highway nurseries. Company types Company definition Advantages Disadvantages Sole trader A sole trader is an individual, trading in his or her name, under a suitable trading name. Two million companies in Britain are sole traders. * Freedom- you are your own boss. * Simplicity- there is no legal formalities before you start trading. * There is less form filling then there is for instance for limited companies. Book keeping should be less complex. * Saving on fees- there are none of the legal costs of drawing up partnership agreements or limited company documentation's * Risk- you are on your own, no one to share the business. ...read more.

Middle

Often used for bigger companies. Ultimately the top of the structure controls everything. Everybody takes orders from the level above Divisional structure Businesses reorganise themselves into smaller groups of operation controlled under a higher management the divisions can be spread so that different divisions can do different tasks Matrix structure More suited to a business with a many projects on its hands. Business sectors can come together and pull all their resources together in order to complete the project in hand Management styles and culture The way a business is structured and managed can effect the culture within the business For example if the organisation is teamwork based then a common culture can easily be adopted and adapted. If on the other hand a business is managed very much 'from the top' then the work force may be less co-operative in adopting the same culture Autocratic style The manager makes all the decisions. They are obeyed. Employees tend to be less motivated This is more suited to hierarchical structures Joe high runs his business through an autocratic style he hold occasional meetings of which employees opinions are taken into account but Joe high has the final say Democratic style The manager makes the decisions, but can consult in the process employees tend to be far more motivated This is suited to more of a flatter structure 'Laissez faire' style The manager lets the employees get on with it. Employees tend to be less productive Suited to small team structures Highway nurseries business structure Highway nurseries is a combination of two structures, hierarchal and flat structure. It is too small to be a complete hierarchal structure and it has too many departments to be a flat structure. The proprietors Joe high and Janet high own the business and control all their employees, they have control over everything. There are several departments which all have heads. ...read more.

Conclusion

For those of you who like to add a festive sparkle to your homes we have every imaginable style of decorations, lights, trees and fibre optics. In fact, we challenge you to leave empty handed! Silk Flowers Whether you like to create your own arrangements or would like to purchase one, we've an extensive range of silk flowers and arrangements suitable for everyone. Our in-house florist is available for commissions and advice. Conservatory Suites Whatever your requirements, our knowledgeable and experienced staff should be able to help you make your choice from our permanent display of suites. Clothing and Footwear Our extensive range of outdoor clothing and footwear will ensure not only that you are protected from the elements while tending to your garden or walking your dog but also that you are comfortable and stylish. Ways to improve the business Highway nurseries is a very successful business there are a few things that they could improve on Staff training Although the heads of the departments went through an interview system and training none of the other staff did and neither the heads or the staff require a health and safety induction. I think that if proper training was given to staff then they could understand there role as an employee better thus improving customer service Customer service till They could have one these to provide plant information a place where customers could ask questions about plants or ask for suggestions if they are not to sure Better communication within the business Unfortunately there is no staff room for staff to take breaks or a notice board to inform them of any events that might occur in the future. I think if this was addressed then the staff may work harder because they would be happier. Also if they had notice boards you could see how well the business is going see all targets this would motivate the staff and they want to work harder Simon Hare Unit one business at work Business departments 1 10/05/07 ...read more.

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