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The company I investigated: Co-operative Group

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My Placement... The Investigation The company I investigated: Co-operative Group Where I went: Co-op, Late Shop Chapel-en-le-Frith High Peak Derbyshire When I went: 17th February 2003 Who I interviewed: Mrs LM Spencer Supervisor Mr P Jepson Manager The Co-operative Group offers many services. Today, in Britain, food retail accounts for nearly half of the co-ops turnover. Food stores are obviously the most recognisable face of the co-op on the high street, but the co-ops general picture is much broader As well as travel agencies, funeral services, housing, the co-op has a bank (The Co-operative Bank or CIS) which offers car dealership and credit unions and much more. In this report, I will be studying the four main functional areas of my organisation, sales, purchasing, finance and operations and how ICT helps the company to function properly. I will be looking in detail at how ICT is used by the Co-op to manage the operation of its stores in the UK. As well as interviewing members of staff from my local Co-op/Late shop, I have gathered information from the Co-ops website, www.co-op.com to cover aspects such as the history of the organisation and other less obvious services it offers. General Information- The Late Shop The Late Shop part of the Co-operative Group; a high street supermarket selling food, electrical, home ware, funeral and financial services. It has a sufficiently ran delivery service which allows buyers to have electrical goods safely delivered to the door and you even can purchase goods on-line. Size- Staff, stores and customers In the UK, the Co-operative group employs around 100,000 people, the Late Shop, which I observed, has 17 workers, both of which work full time and part time: thirteen being part time workers and four being full time. The shop takes around �30,000 per week. Customer Requirements Many companies face the two conflicting pressures from their customers: 1. ...read more.


These leaflets then would be printed on to paper using a laser printer. These leaflets are then delivered by hand. When the company receive details of people's bank details, they can find out from where the customers live of what kind of products reach their needs and the price band in which they are willing to spend. From this, products can be chosen to display in a store, to suit the region the shop is in. A swipe 'billing machine' is used so customers can pay for their bills such as telephone, gas and electricity bills while they do their shopping. The magnetic strip on the card is read and information of how much they need to pay or how much they have credited their card is processed and printed out on a receipt as in a similar way in which mobile phones are credited. All the cards are scanned using infra red and information is sent down the phone line to the company in which the customers receive gas or electric from. This is also good for the Co-op because it is introducing a different service to the customers. If a customer comes in store to pay their bills, it is very likely that they will buy something else while they are there. b) Purchasing ICT is used at the Co-op to order goods to sell and for the employees to use. Each of the Co-op branches communicate with head office, and head office contacts the suppliers of goods to order sufficient amounts of products to put in their warehouses so they can be distributed to the shops. A HHT is used or a hand held terminal to record how much stock is needed to be ordered. The barcode of the product is scanned or the product number can manually be typed into the machine. The person using the terminal determines how much stock is ordered. ...read more.


Software Company software is stored on the company intranet for use * Microsoft word To produce letters and other important company documents * Storm Is like a catalogue of products and is like a huge database of products. It also has invoices and confirmation in the form of invoices that the suppliers have received the order. * Global Software that keeps track of orders and stock. It automatically orders items which repeatedly need replenishing. This is connected to the company intranet and when an order has been made the order is instantly sent by e-mail. * Grade Software invoices are listed by using the suppliers names and the cost input. This is used to but in the supplier's price and to work out the retail price, plus it is a way of studying the profit of products. I think that the Co-op I studied could organise the information systems a little better. For example, the system for the rota sheet that can be seen by everyone for that month is not very organised. It is a handwritten data sheet which indicates the length of the staff's shifts, by using arrows. This has to redone every month from scratch unless the rota does not change. It would be a much better idea to do this on a program such as Microsoft Excel, this way, a record could be kept of the shifts people have done in previous months and it would be neater, easier to update and to read, plus it would be more easier to display to people such as the Area Manager. The Co-op is way off having a paperless office; there are files and files of paperwork and notes hanging around. At the Late Shop I went to, this system was effective to the people that use it everyday, but to someone that would come into the office, it may be difficult for them to get to grips with and to organise. To make things much more organised, I think ICT could be used more effectively. 1 http://www.co-op.co.uk/ 2 Adapted- Folens GCSE Applied GCSE Text Book 00spencerk Katie Spencer ...read more.

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