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THE HIGH HOUSE HOTEL - Support centres do not generate revenue directly, but play a supporting role to the hotels revenue centres. The housekeeping department is a major support centre within the rooms division. Other hotel support centres include the

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Introduction

THE HIGH HOUSE HOTEL Departments within a hotel may be classified according to a variety of methods. According to one method, each department is classified as either a revenue centre or a support centre. This method is especially accounting purposes and in relation to the property's recordkeeping and information system. A revenue centre sells goods or service to guests and thereby generates revenue for the hotel. The front office and food and beverage outlets are examples of typical hotel revenue centre. Support centres do not generate revenue directly, but play a supporting role to the hotel's revenue centres. The housekeeping department is a major support centre within the rooms division. Other hotel support centres include the areas of accounting, engineering and maintenance, and human resources. Accommodation management is a complex social system and, in common with most, if not all, social systems, many phenomena associated with it cannot be explained in terms of a simple cause and effect relationship. ...read more.

Middle

However, the housekeeping service could also include such customer services as packing and unpacking luggage, running baths, chid-minding, provision of bed-boards, ironing boards, hair dryers and items which customers have forgotten, shirt laundering service and laundering or dry cleaning of personal clothing. The main aim of the cleaning process is to remove as much soil as possible from a surface and prevent its redeposition. In order to achieve this aim, it is essential to identify the nature and characteristics of soil, its sources, how it is transported into and within buildings, and how it is deposited on surfaces. Subsequently, this data will influence the method of soil removal, the equipment and agents selected and, to some extent, the frequency of removal. The room status report provides information on the occupancy or condition of the property's rooms on a daily basis. It is generated through two-way communications between the front office and the housekeeping department. ...read more.

Conclusion

will enable training and allow staff, particularly those who are anxious about computer, to become familiar with the system, it is sensible to actually install the computer in the front office at the quietest time of the week to minimise inconvenience to personnel and customers. Training is essential to ensure a smooth changeover from the previous system to the computerised system. Training must commence well in advance of installation so that staff have time to overcome their frequent problems of which management must be aware. Training should also allow staff to discuss potential changes in their grading, scheduling arrangements and daily routines. However, personnel must be aware that this will be the case and thus be trained to cope with changing responsibilities. 5. Teamwork Team work is the key to successful hotel operations. Housekeeping must work closely not only with the front office and engineering but also with every other department in the hotel. Although the general manager is responsible for coordinating and implementing the teamwork philosophy, each department and every employee can help. ...read more.

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