The organisation I am going to investigate is the Kingsway Hall Hotel in Covent gardens in London. This hotel is an extremely luxurious hotel in the well-established, romantic area of Covent Gardens in London.

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Purposes for which ICT is used

Introduction

The organisation I am going to investigate is the Kingsway Hall Hotel in Covent gardens in London.

This hotel is an extremely luxurious hotel in the well-established, romantic area of Covent Gardens in London.  This spacious 170 bed-roomed hotel is one of the only few remaining privately owned hotels in the area.  A classical facade invites guests into a dramatic foyer with glass and warm-textured walls.

"This luxury 170-bedroom, fully air conditioned property is situated in London's fashionable Covent Garden, adjacent to the New Connaught Rooms, close to the British Museum, Royal Courts of Justice, Oxford Street, Theatreland and with good access to the city." From the Kingsway Hall Hotel’s website.

The hotel’s luxury accommodations are deliciously furnished to fulfil the needs of the highly respected needs of the wealthy guests.  The rooms are of international quality welcoming the business and the leisure type. Meeting rooms and large gathering facilities are available at the grand hotel.

The guests are provided with a fitness suite for relaxation and a healthy work out. The restaurant and bar has a tasteful mixture of classical decoration and dramatic colour.

This 4-star hotel is a very highly respectable hotel but the only drawback would be the prices of the many different things.


List of Activities using ICT

  1. Booking system
  2. Check-in
  3. Key systems and lights
  4. Yield Management
  5. Guest History
  6. Restaurant
  7. Restaurant bill
  8. Minibar
  9. Building management
  10. Video system (+TVs)
  11. Telephone
  12. Modem
  13. Check-out
  14. House-keeping and Maintenance
  15. Toilets

The Booking System

The booking system is the most essential computer system for any hotel, big or small, expensive or cheap.  It must do a number of difficult things which would be extremely difficult by manually.  The following tables show what a manual table would be like.

 

The code name would be on a file card with the customer’s name and detail’s on one side and their guest history on the other like this:  

 Here are is a list of things the booking system must do:

  • Show availability of rooms
  • Show the prices
  • Store credit card details*
  • Show who has booked which rooms on what days
  • Must allow staff to see which rooms are free on given dates

*Credit cards are used in hotels as other payment methods would be tedious i.e.

PAYMENT METHODS

  • Cash
  1. It is an instant transfer
  2. Nothing can be done with people without money
  3. Many security matters regarding to & from the bank
  • Cheques
  1. Can be fake
  2. Many security matters regarding to & from the bank
  • Debit cards
  1. Instant cash
  2. No security problems regarding cash
  3. No cash involved
  4. As good as cash but without the cons of cash
  5. The secretary knows there and then in front of the customer if customer has not enough money
  • Account
  1. Very easy and straight forward
  2. Can only work if company is paying
  • Credit cards
  1. Quick and easy cash transfer
  2. Hotel always gets their money
  3. The consumer Credit Act gives some legal protections to customer’s paying by credit card.
  4. Instant cash
  5. Payment by credit card gives the hotel its best guarantee of payment.  
  6. With a credit card, the credit card company pays the hotel immediately.  It is then up to the credit card company to get the money from the customer.
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Booking system (cont)

New Guest

You need to collect all of the guest’s details and store them onto the computer.  If this was done manually then in would take exactly the same time so there are no advantages at this moment, however there will be many more advantages later.

Returning Guest

A guest that has already used the hotel returns.  In this case the receptionist has only to call the hotel’s records up and recall the guest’s details, check them and re-use them.  In this way the hotel saves more time and thus ...

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