• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18

The organisation that I have chosen to base this case study on is the Natwest bank. Natwest bank is used by many people for their banking needs. I will be focusing on a particular branch of Natwest in West-Wickham and the head office.

Extracts from this document...

Introduction

Introduction The organisation that I have chosen to base this case study on is the Natwest bank. Natwest bank is used by many people for their banking needs. I will be focusing on a particular branch of Natwest in West-Wickham and the head office. A clear description with the aid of diagrams, of the following aspects of the organisation The main aims and main function of the organisation * The Natwest bank is a commercial business because the company wants to make money. * The Natwest bank provides a range of banking services available for people to use. There are many types of accounts available. The recent development of on-line and mobile banking has the advantage that people do not need to go to a bank. Information is found on leaflets. (See appendix 3 and 4). * With many businesses Natwest offers the opportunity to be able to support them. They can be new or have been running for some time. Businesses will usually have important data to be kept, e.g. - about Customers. In the event that data is lost or corrupted, Natwest offer a backing up utility for business data which is held on a Server. This information can be seen on the Natwest website. (See bibliography for web address). * With the development of e-commerce, it has enabled on-line share dealing to take place. Many shares are brought and sold every day using this method of communication, just by accessing the Internet. * Financial advice is offered at Natwest branches. This is takes place at a branch of Natwest, and a financial adviser and a client talk about the financial matter. * Natwest now offer access to the Internet. They are working together with Yahoo to provide this service to many people. The structure of the organisation For this section I am going to produce a hierarchy for a Branch of Natwest. ...read more.

Middle

So just from a persons computer banking can just be done there, without going all the way to a Natwest branch. * If more people choose to bank on-line, and it comes to a point where there are few customers arriving at branches, it gives Natwest a decision of whether it is necessary to keep this branch open. If a branch is having few customers Natwest can choose to close a branch, seeing as it is not convenient anymore with little customers who bank at the branch. Show clearly, using diagrams, how information essential to successful operation moves within the organisation and to and from outsiders The role of information Information is crucial for a business to have as it allows successful operations within the organisation to take place. It is passed within and outside the organisation. There are many different types of methods that allow information to flow. It is vital in decision making, because in order to make suitable decisions the correct information must be needed. Information within the organisation would be about itself, customers and suppliers, and the environment it is in. Information about the organisation could be about new banking services provided for customers like a new mortgage available. Requiring information about clients and suppliers could be used when records are kept on a database about the amount of money left in a customer's account. If there are many banks situated closely and are in competition and a particular bank has fewer customers, this bank needs to know why a particular bank has a greater number of customers. On the next page is a information flow chart showing how information flows in and out of the organisation, when applying for a loan. A flow diagram showing the flow of information when applying for a loan Information on loans is contained in leaflet in appendix 5. An explanation of the flow chart * A customer goes to a branch and requests a loan from the customer service officer at the reception desk. ...read more.

Conclusion

Output * After the records have been processed all together the output produced by a printer is payslips with the data from the transaction and master file put together. * Data, which is indicated on the payslips, can be the gross pay, deductions for tax, net pay. * There will also be the regular information on these payslips like the employee name telephone number, National Insurance number and tax code. Describing how the organisation might make use of a management information system to monitor or control activities, improve decision making and improve efficiency Natwest management information system The use of monitoring or controlling activities * The management information system displays which members of staff are working at which times, and where they are actually working. * It has data input in advance, which contains details of when members of staff should be working * Therefore it enables the data to be displayed. The use to improve decision making * When the manger views sales figures, a comparison takes place between the number of staff employed, and the actual sales figures. * If the sales figures drop below a certain number, the management information system will look at the staff numbers. * If the staff numbers seem to high in comparison to the sales figures, the management information system will suggest a suitable proposal. * The system will actually display the suggestion to have fewer staff employed for the branch because the current number is unnecessary. The use to improve efficiency * The Management information system records the sales that have been made every week from people buying products. * These monthly sales performances are compared to other Natwest branches in the country. * The sales figures are displayed in a grid, that is colour coded, to indicate the performance of a particular branch. * If a branch has a low value for this data, the manager may want to decide what to do to improve this problem, and try to gain more customers. END OF QUESTION Sachin Sharma AVCE ICT Unit 2- ICT Serving Organisations 30/04/07 Page 3 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Marked by a teacher

    business online

    4 star(s)

    As the companies grow within this market environment their reliability to offer goods and services become more visible to customers and their reliability grows as shares increase in the market. Profit As online based companies are globally available profits can grow as sales increase due to the open market of e-commerce.

  2. Case Study: World Wrestling Federation

    But the biggest mistake of McMahon was that he abandoned the Georgia territory even though he knew that Ted Turner was trying to enter to the business. From case study of Coca-cola entered Indian softdrink business, Coke failed to be the best seller in Indian market.

  1. Business Aims and Objectives.

    At the end of year 1, if interest rates are 12%, then interest for that year is now �120,000 not the �100,000 which was calculated originally. If at the end of year 2, interest rates have increased again, then the cost will be even higher.

  2. A description of the use of ICT for internal and external communications of the ...

    tax records to the Inland Revenue, hours of opening for customers, details of supply arrangements to suppliers, etc.). * A day-to-day trading function To transact the business's daily commercial relationships (e.g. making orders, buying goods, making enquiries about goods being offered, etc.).

  1. HBR Case Study_"How low will you go?"

    As a result, Good reputation can not be set up by one day success, or either not by money. It takes long time and extremely hard work to rear a good reputation for an organization, once a good reputation is built up, it would bring huge amount of profit in

  2. Nowadays Information System (IS) has become a vital component of successful organisation particularly for ...

    According to Chambers, the order had increased as compare to previous years and the sales are expected to be increased. At the end of January 2001, Cisco's sales to young telecom companies and 'dot.com' have fallen. There were a layoff around 5,000 to 6,000 of employees, and Cisco is only

  1. The process of electroplating and how it is used to protect products.

    is the electrochemical process of depositing a metallic coating on the base material of an object when it is immersed in a plating solution in such a manner that a suitable low voltage electric current flows through it, causing the metallic coating to be attracted to the object to be plated.

  2. ICT in Banking.

    Customers can use their cash cards at ATM's (Automatic Teller Machines). In order to gain access to their money they must enter a code called a PIN (Personal Identification Number). This is usually 4 digits that only the customer knows, allowing only them to access their money.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work