The present success of the travel industry has been greatly influenced by the advent of the computer system in this industry.
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Introduction of the organization. The present success of the travel industry has been greatly influenced by the advent of the computer system in this industry. The success or failure of a firm in this sector is not only determined by friendly staff or by efficient management but in part by the system used. A breakdown of such a system would present a firm with in-calculable losses including a major loss in customer satisfaction. Thus an efficient and reliable system has to be established allowing all related transactions to be carried out with accuracy and diligence. I have been ensued the task of computerizing a small travel and tourism agency called International Travel Services (I.T.S) which receives a high influx of customer transactions. It has been in effective operation for the last eight years. Its services vary from ticket purchase to the sale of holiday packages. The organization employs 20 members of staff. The agency has divided itself into various departments. This includes: 1. Hotels and Resort. 2. Ticketing and Baggage. 3. Transfers and Tours. 4. Customer Relations. The Hotel and Resort department is ensued with the task of the booking and handling of hotel rooms in relation to travel packages. When a customer purchases a travel package, the hotel and resort department will filter through the details of the package purchased and will book a room in the partner hotel. If a room is unavailable in the selected hotel, they will search for a similar vacancy in a similar hotel in the area selected. They ensure that partner hotels are of reliable service and that they will effectively provide the services requested by the customer. The Ticketing and Baggage counter handles the sale of airline as well as sea-fare tickets. They also handle affairs in respect to baggage allowance and external courier services. Since the agency is not permitted to produce any printed tickets, they will obtain these tickets from the authorized airline distributor, thus obtaining a commission on the sale of the ticket. ...read more.
Retrieval of data would be far quicker and effective. The main disadvantage of such a system would be the excessive cost that it would endure. All the departments would have to be computerized and all the staff would have to be computer trained. This would require large funds during a time when the business is facing a financial crunch. SOLUTION B Computerisation of the customer relations department only. Here, only the customer relations department would be computerized. After computerization, this department would assume the responsibility of producing invoices as well as receipts. This method would only require the staff of the computer relations department alone to be computer trained and this would cost far less than expected. At the same time, much of the workload will be removed from the departments and will be placed on the customer relations department. The customers are in direct correspondence with the customer relations department alone and so this would go well with them. The biggest advantage of this solution still remains the cost, which is very important considering the financial crunch that the business is now going through. Considering all the limiting factors, Solution B is the most feasible. It not only addresses the problems faced by the existing system but also proves to be cost effective. If Solution B is to be adopted then the following will have to be considered: * Misplacement of records and other human errors will delay work in the other departments. The customer relations department would have to work effectively to ensure that it's actions do not affect the other departments * The other departments should also be aware of the system used. They may have to cover up if the customer relations department is not in operation due to un foreseeable circumstances. In the likelihood of any breakdown a backup system should be in operation. * The system should not take away the authority of the other departments. ...read more.
<12, then customer fee = 50/100*fare Customer code ="junior" Else If customer age >=12 and <18 then customer fee = 75/100*fare Customer code ="student" Else customer fee= fare customer code = "adult" End if End if End if Stop It is for the benefit of the user as well as the system that revisions of fares are not considered here. A customer has his fare calculated revised of all taxes and extra costs before being input as part of the pseudocode. The final result is one that does not take account of group discount as well. This is calculated by using the next pseudo code This 2nd pseudocode is used to determine the group discount that is applicable when a customer decides to go as a group. The group discount is applicable when the customer and his group travel on the same flight. This discount is not applicable to tour groups or large organisations. Start customer name= space 30 number=0 fare=0 If number>=10 and <15 Then fare=90/100*fare If number>=15 and <25 Then fare=85/100*fare If number>=25 and <30 Then fare=80/100*fare If number>=30 and <35 Then fare=75/100*fare If number>=35 Then fare=70/100*fare Else print "No discount Applicable" End if End if End if End if End if Stop An important point to note that fare is calculated using the first pseudocode shown above. this revised figure is then calculated for group discounts using the pseudocode shown above. It is important to mention that no discounts are applicable to those who are traveling in groups of 9 and below. If the business wishes to make an adjustment in this case then it will be calculated separately and will not be dealt with by a pseudocode. The group discount will only be applicable if the customer wishes to pay full fares for his tickets. and will not be applicable during special promotions and discount periods. The importance of this procedure is that to ensure that the travel agency does not apply excessive discounts, which could lead it to bankruptcy ...read more.
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