The purpose of the new system is to extend the current computerised room booking system, which at present does little than assist room number of the booking order and associated invoices.

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Problem Definition Report

Purpose of the system

Richmond Upon Thames College provide a room booking service to staff and outside organisations to book rooms for meetings, student activities etc. Room booking is free for college staff and outside the college are charged at an hourly rate.

The purpose of the new system is to extend the current computerised room booking system, which at present does little than assist room number of the booking order and associated invoices.

The new system will ensure that staff can easily identify from the college timetable that who the room is allocated to, how big the room is and is the room is empty (free) or not. This will enable staff to respond quickly to telephone enquiries. They will also be able to process incoming room booking orders more quickly- so as to provide much increased customer satisfaction with the service, as well as reducing administration costs. At the same time it is expected that the system will be much better at providing electronic green room booking forms.

System Scope

The new system will replace the existing system (which only records room number) so as to include all processing of a room booking order through to recording its room number, time and date.

The new system will not allow users to see which rooms are available (empty),

 how big the room and who allocated to  the rooms. However if possible the system should be built so that this can be done in the future.

The system will not provide any tracking of the number of rooms booked by members over four years

The system will use an automatic list of letting rooms from the electronic booking list on a spreadsheet. It will be sent to the 20 people who need this letting list.

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The system will use the existing PC’s. It is expected that the system can be written in Access, Spreadsheet and Word processing for which the college already has licences.

A budget and date needs to be confirm .

Present system

When a member of staff or outside organisation wants to hire a room for a meeting they will get a form. Members of staff will get an internal room booking form and people outside of the organisation will get external room booking form from Estates Department and they will fill it and send it ...

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