The purpose of this document is to define the Context of Cain Motors Information System in order to form the basis for the Information System and assessment of the success of the project.

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Quality Management Assignment                         Frisby, Fuller, Hanson and Shirley

        

Quality Management Assignment

Cain Motors

Debra Frisby

Karen Fuller

Janet Hansen

Steven Shirley


Contents

11.2.        Raising Issues        

11.3.        Issue Log        

15.6.1.        Use Case Ranking        

16.1.1.        Class Diagram        


  1. Introduction

1.1        The purpose of this document is to define the Context of Cain Motors Information System in order to form the basis for the Information System and assessment of the success of the project.

1.2        This document will allow the Project Board to ensure the project has a sound basis before making a major commitment to the project.  It will act as a base document against which the Project Board and Project Manager can assess progress, change management issues, and on-going viability issues.

  1. Approval of the Project Initiation Document (PID) is sought from the Project Board, together with authorisation to proceed with the next stage of the project.


  1. Business Case

There are eight main stages to using PRINCE2 Quality Management, which is the system we will be using to develop this project.

Cain Motors is a small garage in the east end of London situated under the railway arches. The garage has been running for thirty years and relies mainly on word of mouth and passing trade for its business. It deals with car repairs, MOT’s, servicing and insurance work.  There are a total of four workers including the owner Mr Cain.

  1. Aim of Project

Last year we were brought into update the system from a manual system to a computerised system, which we did but Mr Cain has called us back to update the system and to redevelop the existing information processing system at Cain Motors to resolve defects highlighted by users and Mr Cain, the project will also incorporate certain changes requested by users of the present information system such as to be able to produce a complete MOT history, to produce invoices, web site for advertising and booking appointments (MOT, crash repairs and servicing). Mr Cain has decided to store stock on the premises; therefore he now requires a facility for stock monitoring i.e. a stock table added to the database so he can keep track of what needs to be reordered and what has to be used.

  1. Importance of Achieving Project Aims

The project aims to provide an information system that will assist staff in the day-to-day operations of Cain Motors, providing an efficient computer system, which reliably and securely stores information manages stock control, customer information and MOT service history.

If the aim of the project if achieved it will make the business more efficient, it will cut down on lost time, because everything should be on the computerised system, which means the company will on lost man hours.


  1. Project Definition

The identified defects are listed below, also the desired improvements

  1. Changes

Managing change is fundamental to the successful completion of any project. The change management process ensures that each change included within the project, is defined, justifiable and evaluated prior to implementation. Change Requestor

The Change Requestor initially recognises a need for change to the project and formally communicates this requirement. The Change Requestor is formally responsible for:

  • The early identification of a need to make a change to the project
  • The formal documentation of that need, through the completion of a Change Request Form
  • The submission of the Change Request Form to the project board for review





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  1. Change request/evaluation

  1. Change request number 2

The request to develop an interactive web site for the purpose of advertising and booking appointment for MOT’s, servicing and crash repairs.

The project board for a number of reasons has rejected the request for change:

Whilst the business drivers for this change certainly make it viable to develop this change further. The cost implications do not make the change justifiable at the present moment for a number of reasons:

The need to purchase or lease new hardware to support and on-line booking ...

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