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The Senior Management Team of BIFHE would require strategic information in order to make decisions that will determine the future of the whole organisation. The strategic information management is the process by which senior managers can evaluate the

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Task 1.1 & 1.2 1.1 Describe the information requirements for each category of staff within BIFHE viz., * Senior Management Team ( CEO + Department Managers ) * Section Managers ( Sales, Marketing etc. ) * Clerical Staff. 1.2 At each level , make reference to the; * time span, * relevance, * level of detail, * degree of accuracy, * security of the information. Strategic Level Senior Managers (CEO + Department Managers) Management Level Middle Management (Section Managers) Knowledge Level Knowledge and Data Staff (Clerical) Senior Management Team : The Senior Management Team of BIFHE would require strategic information in order to make decisions that will determine the future of the whole organisation. The strategic information management is the process by which senior managers can evaluate the use of information to help achieve long-term objectives. This will of course typically involve the use of information technology to provide a better and more efficient service for the customers of BIFHE. Obviously, in respect to BIFHE, sales figures and the budget of the organisation will be of most concern to the CEO and the Department Managers as ultimately this is vital to its success. Senior Managers of BIFHE would be most interested in the sales figures for each Department as a whole and if necessary implement new strategies to increase profit for the long-term future. At this high level of management a high degree of accuracy is not necessary as it is more important for senior management to have a broader outlook on the organisation. ...read more.


At this level it is not imperative to keep the information secure from anybody except those not within the organisation. Most of the information at this level is computerised which has its risks. Computer bugs or viruses could seriously disrupt an organisation such as BIFHE so it is vital to have a back-up plan to cope with such an event. This would include organisational procedures as well as storage and database capabilities. Task 1.3 The information requirements at each of these levels can be supported by using one of the following systems : * Operational transaction processing systems * Decision support systems * Executive information systems Describe the nature of the decisions supported by these systems and indicate how they would be used in conjunction with the human decision-maker. Operational transaction processing systems Transaction processing systems are a way of storing and processing data for business transactions. Within the BIFHE organisation this system would be used on a daily basis by Clerical staff and would not involve much human decision-making but rather is a means of processing data. In BIFHE there are a couple of examples of clerical staff using such a system. Firstly the checkout operators scan all the products through Electronic Point of Sale (EPOS) equipment that adds up the total price of all goods purchased by a customer. This system avoids any potential human error where the total price could be added up incorrectly. ...read more.


For businesses Excel is widely used to store information on spreadsheets where many applications can be done such as budgeting displays and financial and accounting applications. Excel can hold a vast amount of data and workbooks can be created which are numerous pages of spreadsheets. Within BIFHE Excel would be very useful for collating data such as sales figures, stock levels, account details and staff details. For an organisation such as BIFHE Excel would be vital as there would be so much data to collect. * Maintenance of customer, supplier and other records and the need to retrieve selected sub-sets. For the maintenance of customer, supplier and other records the software that would be used would be Microsoft Access. With Access many databases can be designed to hold a vast amount of information whether it be customers or suppliers. Using Access can be very useful for large organisations such as BIFHE to keep track of critical information. Access simply organises all data and provides the tools to flexibly manage that data in a database. BIFHE would find Access very useful to create databases that holds information on staff details, customer details, products and supplier details to name but a few. These entities can then be linked together to create relationships that would function several databases. As BIFHE is a large organisation staff would be needed to simply keep the databases updated and fully functioning. You should attempt to describe typical documents or files that would be deemed useful for BIFHE. ...read more.

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