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The Sheffield Park Hotel - Why is customer service important?

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Name:Abdirahman Mohamed Class:12PD Date:28-02-2004 P1.Why is customer service important? Customer service is important to Sheffield park hotel because it is the key tp achieving improved business perfomance which means happy customers come back. Spend and will prmote park hotel business it is crucial that customers are satisfied and feel well treated and they will treat us well each time they retun to the hotel. We care about our customers service also because it enriches our daily jobs.That is instead of being bored or wishing that we could do something els we focus on the customer and that focusing make sense to our self-interest. For example treating each person. Every business must ensure that their customer service is of the highest possible standard and that their staffs are fully trained to carry out their roles properly. Customer service can be a useful tool for increasing business as it can help your customer feel more appreciated. They will therefore make ohter people aware for your business by giving them good positive feedback and encouraging them to use the hotel themselves goods customer service will also encourage customers to return to the in the future. ...read more.


When the customers buy goods or services they expect them to be good quality. The more they pay the better quality they expect. The customer also expect staff to give prompt attention and service, be polite and helpfull to concentrade on their specific needs offer extra services that will help them. The purpose of customer service is to fulfill their expectations make them feel important and provide a rangeof services which will meet their needs both now and in the future. Providing information. The type of information required by customers can wory. It is foubtful if any customoer service assistant could answer every possible query immediately and most customers realise his. The main point is how the query is deatt with.a friendly smile, a promise to find out quickly is for more important than being a walking encyclopedia. Customers might ask a technical query about a product or service, a general query about the organisation, about the range of products or services supplied about the location of another store about the location of another supplier in the area about general facilities available. ...read more.


This is why receptionist in a health centre would refer a request for medical advice to a doctor or a nurse rather than answer it themselves. P4.Which types of customer records are used by the organisation? They used a computer for making a record of the customers. And a programe that called INOVA it is a easy programe to make a record of the customer. If a customer is asking for a room to stay he just ask to the receptionist than see have to look in the system if there is a room left or she could ask what the customer want example what kind a bed double size bed or a small one because the customer is could be staying with his/her husband,and than the receptionist ask you a few qeustions like youre name and why you staying in the hotel and where the live ,and how did you get on ,to stay at this hotel and she could ask if the customers are having a lunch in the hotel or what the customer favourite drink is because the Park hotel let everyday a free drink in the room so that the customer feel welcome in the hotel. ...read more.

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