• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

The Sheffield Park Hotel - Why is customer service important?

Extracts from this document...

Introduction

Name:Abdirahman Mohamed Class:12PD Date:28-02-2004 P1.Why is customer service important? Customer service is important to Sheffield park hotel because it is the key tp achieving improved business perfomance which means happy customers come back. Spend and will prmote park hotel business it is crucial that customers are satisfied and feel well treated and they will treat us well each time they retun to the hotel. We care about our customers service also because it enriches our daily jobs.That is instead of being bored or wishing that we could do something els we focus on the customer and that focusing make sense to our self-interest. For example treating each person. Every business must ensure that their customer service is of the highest possible standard and that their staffs are fully trained to carry out their roles properly. Customer service can be a useful tool for increasing business as it can help your customer feel more appreciated. They will therefore make ohter people aware for your business by giving them good positive feedback and encouraging them to use the hotel themselves goods customer service will also encourage customers to return to the in the future. ...read more.

Middle

When the customers buy goods or services they expect them to be good quality. The more they pay the better quality they expect. The customer also expect staff to give prompt attention and service, be polite and helpfull to concentrade on their specific needs offer extra services that will help them. The purpose of customer service is to fulfill their expectations make them feel important and provide a rangeof services which will meet their needs both now and in the future. Providing information. The type of information required by customers can wory. It is foubtful if any customoer service assistant could answer every possible query immediately and most customers realise his. The main point is how the query is deatt with.a friendly smile, a promise to find out quickly is for more important than being a walking encyclopedia. Customers might ask a technical query about a product or service, a general query about the organisation, about the range of products or services supplied about the location of another store about the location of another supplier in the area about general facilities available. ...read more.

Conclusion

This is why receptionist in a health centre would refer a request for medical advice to a doctor or a nurse rather than answer it themselves. P4.Which types of customer records are used by the organisation? They used a computer for making a record of the customers. And a programe that called INOVA it is a easy programe to make a record of the customer. If a customer is asking for a room to stay he just ask to the receptionist than see have to look in the system if there is a room left or she could ask what the customer want example what kind a bed double size bed or a small one because the customer is could be staying with his/her husband,and than the receptionist ask you a few qeustions like youre name and why you staying in the hotel and where the live ,and how did you get on ,to stay at this hotel and she could ask if the customers are having a lunch in the hotel or what the customer favourite drink is because the Park hotel let everyday a free drink in the room so that the customer feel welcome in the hotel. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Different types of customer service and their needs

    sensitive issues. Another thing they have to be trained in is what is said or written. Some examples or both of these are people with different religions, people with different believes disabled people and if something is said about another member of staff, which gets back to them.

  2. For this unit I will be looking at the marketing of an existing service. ...

    Primary research on the other hand, requires skill in writing questionnaires and in arranging samples of the public to try out the product. The scope of marketing and market research is very broad.

  1. customer service with in Sainsbury

    later on you discover that the seller did not have the right to sell, then by the SGA 1979 Act you have the rights to recover the money you have spent. Another implied condition in a contract of sale is that the goods must correspond with the description that is given.

  2. Customer Service

    this, this is why companies try to satisfy as many customers as they can. Market share of McDonald's restaurant in UK. Market share is a percentage share of the market held by one business (in this case McDonald's) compare to average share of other businesses or alternatively the proportion of the total sales of product held by one brand.

  1. For my Leisure and Tourism Unit three coursework I am investigating the Customer Service ...

    It is easily accessible via Bearsted train station (5 mins taxi/car) and also Maidstone East and West (15 minutes taxi/car). The Hilton is a chain of 4/5* star hotels based around the UK and Worldwide. Maidstone itself is a 4* hotel.

  2. Richer Sounds Customer Service

    How many customers they get alter weather they will make a profit or a loss in a certain time period and without their customers they would always be in the "red" and end up loosing their business. Providing information on the product in use- Some stores set up dodgy prices

  1. sales and customer service within Apple

    Additionally, they are entitled to earn iTune reward points with every purchase. These aids in encouraging consumers to purchase goods, as they do not have the financial constraint of paying immediately. The Online Apple Store makes it incredibly easy to purchase Apple products 24 hours a day, 7 days a week, especially with their 1-Click feature (Apple, 2006).

  2. Report on Conference Facilities, ICT And Equipment for a Hotel.

    A disadvantage of a video projector is that it is expensive and requires training to use it. An advantage of a video projector is that it encourages creativity. Clients would benefit from using a video projector because they will be able to present presentations on it.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work