Agenda
Agendas tell you what is going to take place. They help people get organised so that they know exactly what they should do and what is going to happen. Businesses use them to organise activities that will take place in meeting. Whatever is to be discussed in the meeting will be in the agenda. This way people will know when to talk about certain things so that everything wont be coming in anywhere but will have a place.
Agendas are used in other things as well as just meeting they are also used in big events that are taking place in a company.
MEMOS
Memos are used for informal communication with an organisation. They are a bit like to do lists. A memo explains what you have to do. Memo’s can be for many different jobs one example is if a customer phoned customer services asking for a catalogue to be sent to their home, the person asking the phone call might use a memo to write down a message reminding themselves so that they don’t forget. This is the main job of a memo: to tell people what they have to do. They must specify who they are to who they are from the date and some other information such as the number.
Leaflets
Leaflets are very important to advertise the company’s products or what the company does e.g. Building.
In a Company that produces electronics goods leaflet would contain information on what products a company sells and what features it may have. It explains to the customer why they should buy this particular product and why it would be so useful.
It includes details such as the price the different uses and where you can buy it. Leaflets may also contain ways in which the customer may contact the companion for further enquiries.
Postcards / Envelopes
The job of a postcard or envelope is small and simple. They are used so a customer can get write back to the company easily without any hassle of writing the address down or needing a stamp. A company may send a postcard or envelope to someone who has asked a question in case they have any further queries or don’t understand something.
They may also be used for payments someone may want to make to a company. If somebody needs to pay the electricity bill the company will usually send them a prepaid envelope, which can be used to send a cheque to the company.
Registration form
Registration forms are used for people to sign up and become members in certain companies. AOL a major ISP (internet service provider) uses registration forms so that people can sign up and use their service. They are used so companies can gather information such as contact details from the customer or member. The company can then use this information to send different things such as bills to the member.
Application form
If a person wants a job in a certain company then they will probably send them an application form to fill out. These contain information about the person who is applying for a job. It may contain the persons details, where thy have worked before what degrees they’ve got and other information to do with the job.
Newsletter
Newsletters tell customers and employees what is currently happening and what changes the companies may be going through. They keep the reader updated on what’s happening in the company. It also advertises any new products that may be coming in the business. It informs people on any special offers that might be taking place.
A newsletter may contain information on a competition or something the reader can take part in, it may have a small form to fill out.
INVOICE
The last type of business document I will talk about is an Invoice. These are one of the most important types of documents because they are what the customers use to pay bills for something they may have bought or something they might use such as electricity. Invoice’s come through you mailbox so that you know how much you owe a company and how slowly you can pay them whether it’s all at once or one 10th of the price every month for the next ten months. Invoices on them have information about the customer, what they are paying for and how much, when you have until to pay them, how to pay them and other related things such as a number to call in case something’s wrong and there’s an error on the sheet.