This report is about different types of communication used throughout the Chelmsford College. Chelmsford College uses a lot of verbal communication and non-verbal communication.
Ninthusha Satkunalingam Unit 4
This report is about different types of communication used throughout the Chelmsford College. Chelmsford College uses a lot of verbal communication and non-verbal communication.
Verbal communication means is a one way for people to communicate face-to-face. Sounds, words, speaking and language are some of key components of verbal communication. Verbal communication is one of the easiest ways to communicate. Some examples of verbal communications are speeches, telephones, interviews, meetings.
Advantages of verbal communication
- Oral communication allows for immediate feedback such as the opportunity to ask questions when the meaning is not entirely clear.
- The sender is able to check and see whether if the instruction is clear or has created confusion.
- Spoken instructions are flexible and easily adaptable to many diverse situations
Disadvantages of verbal communication
- Poor presentation of the message or the instruction can result in misunderstanding and wrong responses.
- Spoken communication is influenced by both verbal and non-verbal communication such as tone or body language which may skew the meaning of your message in the mind of the receiver.
An example would be interviews. An interview allows Chelmsford College to find a new teacher to employee. In an interview, questions can be asked about salary, actions. You can also discuss what is done on day to day basics and relate it to your own interprets and feelings. Interview also provides ...
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Disadvantages of verbal communication
- Poor presentation of the message or the instruction can result in misunderstanding and wrong responses.
- Spoken communication is influenced by both verbal and non-verbal communication such as tone or body language which may skew the meaning of your message in the mind of the receiver.
An example would be interviews. An interview allows Chelmsford College to find a new teacher to employee. In an interview, questions can be asked about salary, actions. You can also discuss what is done on day to day basics and relate it to your own interprets and feelings. Interview also provides to build self-confidence and to improve your ability to handle a job interview. Another example could be telephone. Pupils who are off college for their own reason can inform the college why they are not in college and also they could ring the college to ask information.
Written communication is the ability to use written language. It includes facial expressions. Body movements and gestures. Written communication is talking without speaking word. It also guarantees that everyone concerned has the same information. It provides long lasting record of communication for future.
Advantages of written communication
- It provides a permanent record of communication for future reference
- The information can be referred whenever
- More accurate
Disadvantages of written communication
- It may be represented in a different way by different people
- It is very formal and lacks personal touch
- It becomes difficult to maintain privacy about written communication
- Too expensive
- No immediate feedback
- Too much paper work and e-mails burden is involved.
Within the Chelmsford College uses a hand booklet. Hand booklet gives information to students about what courses are available and more detail given. Another example would be email. This allows pupil to get contact with teachers. Or send a finished document.
Onscreen information is where information may be produced on-screen. This can be seen in multimedia TV and CD-ROM’s that combine text, graphics, animation, audio and video. Chelmsford college teachers use presentation to teach students. This allows students to make note and get as much information as possible. And who are more visual learners is would be easier for them.
Advantage of onscreen communication
- Lots of people can see it all at once
- Can make note
Disadvantages of onscreen communication
- If the equipment is down the teachers would find it hard to teach
An example would be presentation. Chelmsford college teachers use PowerPoint presentation giving students information about their unit and students will have to make notes. It may also help them in future decisions such as on their future assignments. Work shown on presentations would give them the information they need for their course unit.
A multimedia uses a combination of images, words and sounds to present information. Multimedia is mostly being used in education, advertising and entertainment.
Advantages of multimedia communication
- Easy to understand
Disadvantages of multimedia communication
- Expensive
- Not always easy to configure
- Requires special hardware
- Not always compatible
- Too much makes it unpractical. Large files like video and audio has an effect of the time it takes for your presentation to load. Adding too much can mean that you have to use a larger computer to store the files.
An example would be college TV. Chelmsford College has provided student to watch TV in the cafeteria. It is an entertainment and also updates pupil knowledge.
Web-based communication
Web- based communication is a form of communication. It allows people to communicate by sending and receiving emails.
Advantages of web-based communication
- It’s an easier way to get information across to everyone
- Easier to understand
Disadvantages of web-based communication
- Technology problem
- Required special hardware
Administration
Business administration focuses on developing analytical, decision-making and problem solving skills. It also looks at communication skills and styles as well as interpersonal skills. Business Administration develops an appreciation for how businesses plan strategically, the role of leadership, and management of people, resources and information. Routine administrative tasks include opening posts, preparing documents and sending emails. Others require more creativity and flexibility, such as arranging travel or important events.
Chelmsford college administration team do a lot of work. They make recommendation about admissions and are also responsible for overseeing daily activities at the college. They also create academic policies and plan their own departmental budgets. They also sort out class schedules, copy teaching resources.
- servicing committees including academic boards, governing bodies and task groups;
- administering the 'student lifecycle' from registration or admission to leaving;
- providing administrative support to an academic team of lecturers, tutors or teachers;
- drafting and interpreting regulations and dealing with queries and complaints procedures;
- coordinating examination and assessment processes;
- maintaining high levels of quality assurance, including course evaluation and course approval procedures;
- using information systems and preparing reports and statistics for internal and external use;
- participating in the development of future information systems;
- contributing to policy and planning;
- managing budgets and ensuring financial systems are followed;
- purchasing goods and equipment, as required, and processing invoices;
- supervising staff;
- liaising with other administrative staff, academic colleagues and students;
- liaising with partner institutions, other institutions, external agencies, government departments and prospective students;
- Organising and facilitating a variety of educational or social activities.
What information this department would have that they pass to senior managers for them to make decisions
Administration would send information managers to make improvement in the college. They also get information about student courses.
- Number of students in each class and different courses
- Student contacts
- Trips- risk assessments
- Courses people are applying for
- Facilities that needs updating
- Health and safety issues
Administration function
- Research information
- Sending and receiving messages
- Making arrangement for visitors
- Purchasing office stationary and equipment supplies
Finance
Finance staff supports the accountants by keeping financial records, chasing up late payments and paying for items purchased. Most business use computer accounting packages to record financial transactions and prepare their accounts, as well as spread sheet to analyse financial data. Some finance departments prepare the payroll and pay staff salaries, but other businesses outsource this to specialist bureau.
Chelmsford College finance team receive payments form students who pay for their trips. They also keep track on the whole college finance. They find out the profit and loss in Chelmsford College. They have bills to be paid for example builders, computers and electricity. Chelmsford College administers give information to the finance department and finance department would claim this money from the department of education. The fees collected and due. They check and update the balance sheet on what assets they have.
College finance department send information to the managers about how much they have paid for bills and the profit and loss statement. The managers need to plan to spend the money and save the money.
- Bills needs to be paid
- The fees collected and due
- Balance sheet
- Funding’s
- Find out profit and loss
- Courses cost
The information about the reliability need to make sure the information is up to date and making sure all the information is right otherwise serious consequences can be made. All information needs to be accurately done.
Finance functions
- Credit control
- Tax matters
- Compilation of financial reports
- Costs accounting