Task 3
Charlton Athletic FC
Human Resources
One specialist personnel officer who is responsible for all aspects of training, recruitment, interviews and development.
Managers of all departments also have a responsibility for some aspects of various personnel issues.
Payroll section responsible for paying all departments
Finance
Each department has its own budget and must meet all costs from this. Departments may request emergency funds if the budget is overspent
Administration
Each senior manager has his/her own Personal Assistant. Everyone does their own administration. The admin dept. also has the I.T. department within
Marketing
3 Departments who deal with the marketing and sales aspect of the firm
Marketing Department – This department deals with sponsorship and selling stadium boxes to the public for matches
Communications Dept. – This department designs and updates the website, also they design, write and print brochures and matchday programmes
Public Relations (PR) – The PR dept. deals with player appearances to the press, they deal with all press enquiries and arranging player interviews on T.V. and Magazines
Charlton also have a Schools Visit Programme in which they visit schools in Kent and South-East London to further the Charlton reach.
Customer Services
Charlton’s Customer Services department doesn’t actually exist. Complaints are dealt individually with by the manager of each department. Chartlon apparently take complaints very seriously. Big complaints may be dealt with by the Chief Executive of Charlton himself. Any complaints not dealt with by the club may be handed to an independent inspector from the IFC (Independent Football Commission)
Bromley Library
Human Resources
42 people in total work in the Library which is down from last year
The different roles include Group manager, Assistant Director of Education who is the chief librarian and Senior Customer Service Manager. You could argue that the Director of Education, Ken Davis is the head of the library
There is a central HR section within the Education and Libraries dept. The HR dept. is mostly training and hiring new
All Bromley Libraries put together get an average of about 2-3000 visitors a day so health and safety is important. There is an H&S Executive who visits all the libraries and investigates certain problems
Finance
It is a legal requirement that Libraries cannot charge for books but libraries can charge money for videos, DVDs and CDs. Their funding includes New Opportunities grants (A Lottery Fund) and Government Grants.
Administration
This includes an IT repairman with a team of technicians who goes out to branches to sort out any IT problems
Task 4
Internal Communication: Communication between the different functional areas and different people within the same functional area of the same company.
External Communication: Communication to someone outside of the company, for example Banks, Suppliers, Customers, Shareholders, Stakeholders etc.
Task 5
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Business Studies Unit 1 Functional Areas