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TK Maxx - Organisations and Information Systems

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Introduction

1.0 Executive Summary After analyzing a branch of TK Maxx, the following conclusions have been drawn: The organization has a traditional hierarchical organization but after looking at the information flows, a flat structure is recommended. The current information flows and processes are effective and work well with the nature of the show. The information system is appropriate and meets the business needs as the information produced from the system is generating the required information has proved to be profitable. 1.1 Introduction The organisation I will be looking at is TK Maxx which is a chain of an American company call TJX. It offers brand name family clothing, giftware, home fashions, and footwear, at prices 60% below regular department and specialty store prices. I will analyse the way in which the store I work in operates, its organisational structure, the information flows and processes within the store. I will also reflect the suitability and value of the existing information systems. 2.0 Organisation Structure Analysis "An organisation is a stable, formal social structure that takes resources from the environment and processed them to produce outputs" i Organisational structure refers to the formal patterns of interactions and co-ordination that enable an organisation to achieve its goals. In order for me to study the structure of the store, I need to look at its organisation chart. ...read more.

Middle

As soon as an associate comes in for work, he/she has to put their hand on a machine and enter their ID number. Therefore, the process includes identifying the associates, their personal details, rates of pay and calculating employee earnings and tax payments. Figure 1.3 shows a simple drawing of how the system works. * Human resources - business processes include management hiring new employees (includes managerial staff) and evaluating job performance of the associates. * Sales and Marketing - business processes include identifying customers, making customers aware of the product, and selling the product. 2.2 Information Systems Information systems are increasing important simply to stay in business and be a source of competitive advantage. In my store, there are 2 computers which are networked, therefore all the information is shared. The first computer uses a system called a Cronus System; the system is used for storing employee details, payroll details, hours worked by employees and national insurance details. It also has a back-up copy of employee details in a folder which is stored in a filing cabinet. The second computer records details of all the "scamping" (term used for marking down all the items for clearance) done throughout the week. It is done using a small hand help machine which is connected to this computer system. ...read more.

Conclusion

currently used in the store is appropriate since it meets the needs of this store in particular as well as the whole organisation. 3.0 Conclusions and Recommendations After analysing the store's organisation structure, I have come to the conclusion that the current structure is inappropriate. A flat structure is suitable and recommend that they implement it as it meets the organisations' needs. The information flows show that the structure is inappropriate since an associate does not have to go through a different number of managers before getting in contact with the senior manager. Current information flows are effective as there is strong communication between associates and the management. This creates a relaxed atmosphere and makes each associate feel important and therefore, increases their work productivity. Even more because they are informed about all the changes which take place and are always encouraged to bring up new ideas and make suggestions on what could be improved about the store. The current information systems (TPS) used by the store has proven to be effective in terms of short, medium and long range activities as it supports the function of the management, management decision making and the store's day-to-day operations. The senior management and middle management have sound experience and have worked in different branches before; thereore they are very efficient in the way they carry out their duty, and make sure that the information flows are as effective as possible. Therefore, a new system is not recommended. ...read more.

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