18-23 □
24-30 □
31-40 □
41-50 □
51-60 □
Over 60 □
Have you been living in the UK for the last 12 months?
Yes □ No □ If you ticked No, please answer the next question.
When was the last time you have visited the UK?
Flight Information
How did you book?
Travel agency □ Internet □
At the airport □ other □
If you ticked other please specify ________________________________
Why did you choose to book it using exactly this service?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2.3 How would you rate the way you booked a ticket?
Excellent □ Good □ Fair □
Poor □ Terrible □ it could not be worse □
2.4Please explain to us what makes you think this way
_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2.5How long before the flight did you book?
Less than a month □ 1-2 months □ 3-4 months □
5-6 months □ 7-12 months □ over and year □
Reaching the airport
Did you use own car to get to the airport?
Yes □ No □
If Yes please answer question 3.3 and 3.4.
If No please answer question 3.2.
By what have you got to the airport?
Lift from family/friend □ Taxi □
Public transportation □ other □
If other please specify the answer here
______________________________
Did you use the airport car park?
Yes □ No □
Was it hard you to find a place to park?
Yes □ No □
Do you think we should extend the car park?
Yes □ No □
At the airport
While you are waiting at the airport (either your flight or to welcome friend/relative) do you use our facilities like coffee shops, fast food etc.?
Yes □ No □
If Yes please answer the next question.
What do you think about the products (quality and price)? Is the price too high for quality provided?
_______________________________________
_______________________________________
Please tell us, in your opinion, what should be done to develop this sector of servicing?
__________________________________________________
__________________________________________________
__________________________________________________
Do you think there should be more luxury restaurants or fast food restaurants? Or vending machines (providing snacks chocolate bars, cold drinks, coffee etc.)?
During the flight
When you book do you look for flights, during which serving food?
Yes □ No □
Why you want this kind of flight?
___________________________________
___________________________________
___________________________________
What is your opinion about the quality of served food? Do you think it is delicious or it is not as it has to be?
_______________________________________________
_____________________________________________
_____________________________________________
Do you think all the food should be prepared on the plain? Why?
_____________________________________________
_____________________________________________
_____________________________________________
Thank you for your time! Enjoy your flight!
After the plane lands, please leave the questionnaire on your seat.
