• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Types of Communication

Extracts from this document...

Introduction

Communication Communicating means the passing on or receiving of information. Communication is important so that information, instructions, directions and requests can be passed between people and organisations. Internal and External communications This can be by verbal, non-verbal or written means between people within the same organisation e.g. change of venue for meeting, which is internal communication because the information sent around within the organisation. External communications take place between one organisation and another e.g. Order/delivery confirmation or from one organisation directly to the public. E.g. a leaflet to Tesco's customers informing them of Tescos latest promotions. Types of communication There are many forms of communication a business can use: - E-mail, this is an electronic way of sending written communications, it has many advantages over 'old fashioned' pen and paper': - Advantages Disadvantages Speed, it is a lot quicker, you can send the same letter to many people around the world at the same time. To use the internet is expensive, this could mean high phone bills. You can send not only a letter but other files including, video clips and presentations can be attached and sent electronically The whole internet system could crash, this could result in no internet and email connections for days, which is crucial if people need to send or receive important emails. ...read more.

Middle

The third chart shows that people that all people think it is a good idea to communicate. The last chart shows that most information comes from the boss. How Tesco and Mereway Community College use external and internal communications. Tesco communicate nearly everyday with directors, managers and shareholders by the use of electronic mail (email). They all have email addresses of the directors and Tesco contact them for detailed information. Most of Tesco's customers have access to the Internet and email. The Tescos website allows customers to mail the customer service department about any queries and any information customers may want. Tesco try to reply to any emails sent, but they get hundreds a day. Customers can phone the customer service department to get in touch as well. Tesco write to club card customers informing them of any new promotions. Tesco communicate externally as well. Tesco uses Electronic Mail, their most frequent way of communicating with their suppliers. This allows them to order for goods by using the Internet and the goods are arrived quicker Mereway Community College communications everyday too. Employees in the schools reception have access to telephones, so they can communicate with children's parents instantly. ...read more.

Conclusion

Marketing Tim Mason Human Resources Lucy Neville-Rolfe Other Departments at Tesco * Flowers Credit Cards Music Downloads Books Mortgages Savings Insurance Telecom Frozen Food Fresh Produce Cds Dvds Tesco Jersey Electrical Healthy -Living Club Internet Shopping I Village Functional Area Similarities Differences Personnel/Reception/human Resources * Offer Help With any questions * Offer help with any complaints * Recruit new staff * Tesco receive complaints regarding delivery and their products. Admin * First Aid * Attendance Marketing * Both organisations send out questionnaires. * Tesco have promotions on certain goods * Advertise * Generally do more work to sell their good. * Mereway is a school, which doesn't sell goods. IT * Both use them for storing data * Both use it to communicate with people. Finance * Both have people in charge of finance. Research and development * Mereway don't do research and development. Purchasing * Both buy products and sell them. * Mereway rarely sell products, they only sell revision guides and uniform. * Tesco sell a Varity of different products. Customer services * Mereway don't have a functional area called customer services, but most questions are answered at reception. Comparing Departments at Mereway to the departments at Tesco ?? ?? ?? ?? 13 13 14 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Marked by a teacher

    Outline electronic and non-electronic methods for communicating business information using examples for different types ...

    4 star(s)

    Publicity materials can be used to make a promotion on a poster of new products that have been launched. This will show images and colours. Also a website can be used for publicity material to inform existing or new customers of upcoming products or updated products.

  2. REPORT ON THE BUSINESS OF MARKS & SPENCER

    essential ensure that staff are fully effective in their jobs and able to achieve their highest potential. Marks and Spencer aim to provide continuous self-development on all staff. When staff do work well this help the business to work well and meet it objective by selling products and services.

  1. A description of the use of ICT for internal and external communications of the ...

    The response should, therefore, be designed to improve public understanding of the organisation's actions. * Business Letters: The business letter is still the most widely used form of external communication. It may be used, for example, to: * Make arrangements without the need for parties to meet.

  2. Business report on Marks and Spencer.

    The prime standard for such quality systems in the UK, was formally BS 5750, and is now ISO 9000. A company which wishes to receive ISO certification must convince external inspectors that it has in place procedures which continuously assure the quality of its products from design through to delivery and subsequent service.

  1. For my GCSE business studies I have to make a portfolio investigating two contrasting ...

    Word of moth which means that what ever they tell their customers it is all truth and that wont change for example if the sales person say ' this product is cheaper then any other store' and so it will be b)

  2. Competitive advantage analysis in the Grocery retailing industry - The role of IT and ...

    (Thorne, n.d.) This clearly distinguishes them from the others, improving the convenience of the consumers. IT is heavily used as bridge between suppliers and distributors, facilitating distribution's outsourcing. (See Appendix K) This allowed Tesco to get savings and plough them back on core competencies, deriving more value out of services at lesser cost.

  1. In this report I intend to create a detailed report of Tesco's.

    Berry when I visited Tesco. Tesco has a bad reputation for quality this is most probably down to its very cheap prices but for your money you are actually getting a high quality product. They have an economy range which sells food extremely cheaply they also have a "finest range" which is slightly more expensive but is to a very much higher standard.

  2. Sainsbury's Supermarket.

    PLC can sell its shares on the Stock Exchange to members of the general public and can, therefore, raise significantly more finance than a private limited company. They also contribute far more to national output and employ far more people than private limited companies.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work