- Level: AS and A Level
- Subject: Business Studies
- Word count: 1527
Types of Communication
Extracts from this document...
Introduction
Communication Communicating means the passing on or receiving of information. Communication is important so that information, instructions, directions and requests can be passed between people and organisations. Internal and External communications This can be by verbal, non-verbal or written means between people within the same organisation e.g. change of venue for meeting, which is internal communication because the information sent around within the organisation. External communications take place between one organisation and another e.g. Order/delivery confirmation or from one organisation directly to the public. E.g. a leaflet to Tesco's customers informing them of Tescos latest promotions. Types of communication There are many forms of communication a business can use: - E-mail, this is an electronic way of sending written communications, it has many advantages over 'old fashioned' pen and paper': - Advantages Disadvantages Speed, it is a lot quicker, you can send the same letter to many people around the world at the same time. To use the internet is expensive, this could mean high phone bills. You can send not only a letter but other files including, video clips and presentations can be attached and sent electronically The whole internet system could crash, this could result in no internet and email connections for days, which is crucial if people need to send or receive important emails. ...read more.
Middle
The third chart shows that people that all people think it is a good idea to communicate. The last chart shows that most information comes from the boss. How Tesco and Mereway Community College use external and internal communications. Tesco communicate nearly everyday with directors, managers and shareholders by the use of electronic mail (email). They all have email addresses of the directors and Tesco contact them for detailed information. Most of Tesco's customers have access to the Internet and email. The Tescos website allows customers to mail the customer service department about any queries and any information customers may want. Tesco try to reply to any emails sent, but they get hundreds a day. Customers can phone the customer service department to get in touch as well. Tesco write to club card customers informing them of any new promotions. Tesco communicate externally as well. Tesco uses Electronic Mail, their most frequent way of communicating with their suppliers. This allows them to order for goods by using the Internet and the goods are arrived quicker Mereway Community College communications everyday too. Employees in the schools reception have access to telephones, so they can communicate with children's parents instantly. ...read more.
Conclusion
Marketing Tim Mason Human Resources Lucy Neville-Rolfe Other Departments at Tesco * Flowers Credit Cards Music Downloads Books Mortgages Savings Insurance Telecom Frozen Food Fresh Produce Cds Dvds Tesco Jersey Electrical Healthy -Living Club Internet Shopping I Village Functional Area Similarities Differences Personnel/Reception/human Resources * Offer Help With any questions * Offer help with any complaints * Recruit new staff * Tesco receive complaints regarding delivery and their products. Admin * First Aid * Attendance Marketing * Both organisations send out questionnaires. * Tesco have promotions on certain goods * Advertise * Generally do more work to sell their good. * Mereway is a school, which doesn't sell goods. IT * Both use them for storing data * Both use it to communicate with people. Finance * Both have people in charge of finance. Research and development * Mereway don't do research and development. Purchasing * Both buy products and sell them. * Mereway rarely sell products, they only sell revision guides and uniform. * Tesco sell a Varity of different products. Customer services * Mereway don't have a functional area called customer services, but most questions are answered at reception. Comparing Departments at Mereway to the departments at Tesco ?? ?? ?? ?? 13 13 14 ...read more.
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