Understanding roles and responsibilities within business organisations
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Education Business Partnership Understanding roles and responsibilities within business organisations Introduction Businesses and organisations are a huge way of life. They are part of pretty much everything we do, from the clothes we wear, to the food we eat, from the holidays we go on and to the schools we attend. In this booklet, we're going to give you the ins and outs of what exactly goes on in a business. This is the ultimate guide for the business-hungry school or college leaver. Most well known businesses tend to be larger enterprises. These include Nando's, Arcadia Group, Wal-mart, J Sainsbury, and Tesco. An SME is a Small or Medium Enterprise. It usually only has 250 or less employees working for it, and works at a relatively small scale to a larger business. Examples of SMEs include Breast Cancer Campaign, Lastminute.com, Lime Crime Makeup, and Sugarpill Cosmetics. Assessor's comment[S1] Contents A LOOK AT LARGER BUSINESSES: ARCADIA GROUP LTD 4 Arcadia Group and its nine stores 4 Organisational Objectives 4 Organisational Structure 5 Members of the Team and Descriptions of their Departments 5 Owners and chief staff 5 Retail 5 Marketing 5 Merchandising 5 Human resources 5 Finance 5 Information technology 5 Property 5 Stakeholders 5 Arcadia's employees 5 Suppliers, their factories and factory workers 5 Customers 5 Other retailers and brands 5 Trade unions, governments, NGOs, campaigning groups and students 5 Third party service providers 5 A LOOK AT SMES: LIME CRIME MAKEUP 5 Organisational Objectives 5 Organisational Structure 5 The Main Members of the Team and Their Roles 5 Founder, product development and marketing 5 Customer services, photography and sales 5 Public relations and social media 5 Brazilian outreach specialist 5 External Workers 5 Shipping manager 5 IT/graphics 5 Stakeholders 5 Founder and employees 5 Shipping management 5 Information technology and graphics 5 Stores selling their products 5 Customers 5 CONCLUSION 5 A LOOK AT LARGER BUSINESSES: ARCADIA GROUP LTD The Arcadia Group Limited is a large British retail company that owns several
* The business systems analyst works to find out what the business needs from a system and how their department can deliver this to them. Their role involves creating the necessary documents and specifications, as well as trialling new systems and controlling the performance.[S13] Property It is the property department's job to acquire, organise and buy property for new stores opening. Arcadia owns a portfolio of 2500 stores, and the property department manages the maintenance of them, as well as planning store locations and store sizes. The property team network with finance in order to create suitable budgets for purchasing and developing stores. * The acquisitions and disposals manager visits different towns and retail parks as possible locations for new stores. A lot of work is involved, such as negotiating rents and working with the store planning teams. Assessor's comment[S14] Stakeholders Arcadia Group believes in ethical trading and responsible retailing, and it is important and useful that they have many different influential groups that help with their Fashion Footprint work. Fashion Footprint is all about Arcadia committing to be a socially responsible brand, and it is concerned with ethical and environmental issues raised by customers. [S15]It is led by people in senior management roles, and they work to improve strategies and performance every year. All of Arcadia's management and employees are its main internal stakeholders, with the rest of its many stakeholders being external.[S16] Arcadia's employees As the main internal stakeholders, these people are face of Arcadia, all 44,000 of them, and they want to work for an organisation that acts on its values. The employees want to be sure they earn good fair wages in prosperous jobs as well as being able to develop promising careers within their working lives. Arcadia works to focus on its employees by training them to work to the best of their abilities, as well as making sure they have full awareness of their ethical policies.
We have learned how Arcadia has many several people working in each of its several departments, where in contrast Lime Crime's four employees each take on multiple departmental roles. They may have large differences in business size and number of employees, but both companies tend to have the same type of departments in common, such as marketing, customer services and IT, and they both aim to make a profit. Assessor's comment[S28] Tokunbo, a good introduction. Well done![S1] [S2]Good, this outlines Arcadia's key activities. [S3]Well done for concisely describing the organisational aims and objectives. (AC 5.1) [S4]Good Tokunbo. Very well identified. [S5]Very good. [S6]Tokunbo, well done for anyalysing the organisation structure and noting how it affects responsibility. (AC 2.1, 2.2) [S7]Good, this evaluates roles at various levels of the retail operation. (AC 3.1) [S8]Good. (AC 1.1) [S9]Very good. (AC 1.2) [S10]Good. (AC 3.1) [S11]Very good. (AC 1.1, 1.2) [S12]Very good. (AC 1.1, 1.2, 3.1) [S13]Good; this is a specialist role. (AC 3.1) [S14]Tokunbo, well done for identifying Arcadia's functional departments and analysing how they interact. You have also woven the various roles and responsibilities of staff at various levels into the above section. (AC 1.1, 1.2, 3.1) [S15]Good description, well done. [S16]Well done for identifying different stakeholders. (AC 4.1) [S17]Well done for describing stakeholders aims and objectives. (AC 4.2) [S18]Well identified. [S19]Good. (AC 4.3) [S20]Good, a very positive impact. (4.3) [S21]Well done for identifying Lime Crime's organisation objectives and the benefits they bring to the business. (AC 5.1) [S22]Very good analysis of the structure and how it affects responsibility. (AC 1.1, 1.2) [S23]Well done, the link to Doe's blog provides a useful insight into the company. [S24]Well done for describing Mark's role and noting how he interacts with Doe. (AC 1.2, 3.1) [S25]Well done for evaluating different roles within Lime Crime. (AC 3.1) [S26]Well done for identifying stakeholders aims and objectives. (AC 4.2) [s27]Very good; Web 2.0 technologies are useful marketing tools. [S28]Tokunbo, well done for providing a good insight into two organisations, who have similar objectives, but contrast sharply in size. ?? ?? ?? ?? Adetokunbo Adebanjo Unit 16 Certificate in Administration 1
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