• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

What do you understand by the meaning of 'control'? What do you see as the main purposes and limits of control systems in organisations?

Extracts from this document...

Introduction

What do you understand by the meaning of 'control'? What do you see as the main purposes and limits of control systems in organisations? Control is power or directing or restraining; self-restraint; means of restraining or regulating (Oxford English Dictionary). Control is having the power or authority to carry out or to delegate out an action. It aims to assure that people in organisations do what management wants them to do. In business this can be very important, as without leaders having control then there would be a situation where no one knows what each other are doing or even what they themselves are doing, this is known as being out of control. Managers tend to be the workers who normally have the control, but the subordinates still have some control, known as self-control. There are generally five different types of control in business. The first is production control, this involves the subordinates attendance and productivity. It does not just cover the employees, but the machinery as well. It is generally the performance and productivity of the whole production process. Quality control is another essential element of control in business. It does fall into the production category, however it does have the control over the after sales element, like servicing and complaints. Inventory control is to do with the stock levels, and keeping them at a constant level with re-order levels and re-order frequencies. ...read more.

Middle

The Contingency approach is an approach, which states that there is no best structure. It depends on the contingencies of the situation. It is really saying that different situations call for different approaches. The writers on this approach include Woodward and Burns and Stalker, with their characteristics of mechanistic and organic organisations. The last approach is the Radical approach, people associated with this approach include Braverman and Marx. These views were very extreme, and had a political direction. A control system is the process, which directs and guides the organisation to its desired goals. This is done by collecting information and comparing it to the desired state. A management control system implies that the organisational control is done through managers. There are five main elements to a management control system, they include planning what is desired. This involves getting people to know what is expected from them. Their objectives are set through this means. Establishing standards of performance, which can show their level of success. Monitoring actual performance, requiring feedback. It has to be accurate, as comparison with the plan will have to be made. Comparing actual achievement against the planned target. This is the analysis aspect of the process, and the conclusions are given back to the managers who started the process. Rectifying and taking corrective action. This only happens when there are problems, which need to be looked at. ...read more.

Conclusion

They are all focused on one thing, so they would have to work as a team to achieve a certain financial target. This could also be another motivating factor, which would affect everyone across the companies' hierarchy. Sometimes working in groups can be a de-motivating factor. Working with machines caters for this. For example, workers in a supermarket scanning at a checkpoint, they are set targets for how many scans per hour. If they reach this they would be rewarded. This coincides with control through reward and punishment (McGregor's Theory-X). Limits of control systems include the whole de-motivating factor. This is because people generally don't like being controlled, they would prefer some sort of autonomy involved in their work. Control over behaviour is generally resented by subordinates. A good control system should be accepted willingly by subordinates, however if it were a badly run one, then there would be attempts of non-compliance by those subordinates, which are involved. Control systems may not suit the culture of the business, it also may not be needed in certain areas. If it was put into the wrong place it could upset other procedures and systems already in place. Subordinates following rules and procedures through organisational control systems achieves predictability and stability. This has a knock on effect on the ability to follow changes. It is generally thought of that lower down employees find it difficult to incorporate change in their operations. However change in organisations of any sort is hard for all the people involved normally. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. For my business report I am investigating the Co-op erative society supermarket.

    Co-op aims to challenge the conventional wisdom within other businesses within the same market sector by, implementing new ideas and granting the employees and staff some control and say in the decision making and management of the business. MANAGEMENT STYLE: Co-op has got an democratic management style which means that that decisions have to be voted on.

  2. The Purpose and Scope of MIS - Management information systems.

    The Internet has changed the way the industry conducts its business with less emphasis on customer contact in high street branches and more emphasis on providing a quick, and efficient banking service through the use of technology. An online system allows customers to plug into a range of banking services and so banking becomes easier for the average customer.

  1. Business Aims and Objectives.

    Even thought the costs of the premises are high in these areas, but is essential they are placed there because the area is relatively busy. The store should also be located in a busy area. AS you could see in the map below, Tesco Metro is located in central London which is very busy.

  2. Ao1 : aims and objectives

    goes and researches what takes the customers' interest. For example, if customers are buying more from their competitors (Waitrose) they try to see what it is that they are buying, such as a popular new product. Tesco would adapt to this by launching a new similar product to win back the customers and keep them satisfied.

  1. What Do You Understand By The Term 'Intelligence' & What Are Its Major Elements? ...

    Strategic intelligence collection often requires integrating information concerning politics, military affairs, economics, societal interactions, and technological developments. It typically evolves over a long period of time and results in the development of intelligence studies and estimates. Operational intelligence is concerned with current or near-term events.

  2. Sainsbury's Supermarket.

    they appoint specialist directors to exercise effective day to day control on their behalf. Once ownership and control has separated in this way, the decisions made by the directors-the controllers-may clash with the wishes of some of the shareholders-the owners.

  1. Report on Budgetary Control System

    The manager of this department has stated that 'the decision as to which work should be undertaken is determined by the necessity to achieve the budget, rather than maintaining machine performance.' The fact that he/she goes on to say that 'the department may defer important maintenance of machinery, which is

  2. Budgeting and management planning and control.

    They will set out more accurately that what exactly needs to be accomplished. The objectives may vary from business to business but the performance and operational activities may include the following aspects: * Type of market the business is looking to operate * Portion of the market you are willing

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work