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Why do businesses follow up sales and record customer information?

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Introduction

2. The following is a detailed write up of the main reasons why businesses follow up sales and record customer information: * They usually do follow ups on sales and record customer information for the purpose of advertisement of their products to already existing customers. * Follow ups on sales and recording customer information is usually used to know how much sale has been made either quarterly or yearly. * Businesses tend to make follow ups on sales and record customer information so that it can be easy for them to sell products to their customers and make it easy to trace their customers. * Follow ups in sales are done for the purpose of assisting in restocking of products so as to avoid deficits or surpluses. * Recording of customer information is also done so as to assist in knowing the preferences of an individual and their age group as many fashions tend to go on the age of the person. ...read more.

Middle

* They can use guarantee and warranty to sell their items especially the shop assistant. They have many options available to close such as the following: * Summary close: where you assume that they own a similar item in it's first after sale service. * Indirect close: which is a more gentle way of closing a sale as compared to the direct close and is more advisable to use such as 'what do you think about this discount?' 'is it fair?' * Silent close: this is where you use a closing question and then leaving the customer some time to respond. * Alternative close: this is where you give your customer two option in your closing statement such as do you prefer the DVD or VCR. * Direct close: this is where you give a straight forward question and is advisable to all times try to avoid this method of closing sale. ...read more.

Conclusion

b. I performed well because I was confident, focused and humble to my customer. Furthermore, I prepared my self before hand. c. The skills and processes that I didn't do well are that the time for closing the sale especially when I was selling the mobile contract to the college representative I was about to let her go without making a sale but quickly I picked up my confidence and was capable to sell the contract to the representative. d. This was because I slowly lost my confidence and I found that the customer was a bit challenging and not easy to persuade. e. I will first and foremost, change to a much acceptable clothing such as a suit and then I will constantly change train how to make a sale quickly and confidently and also try to close all the loop holes that I will face when selling an item by training better for them. This I will do because they were the areas that I needed to polish on to make it much better. ?? ?? ?? ?? abdinasir ismail 20087632 btec first diploma 1 ...read more.

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