• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Why do businesses follow up sales and record customer information?

Extracts from this document...

Introduction

2. The following is a detailed write up of the main reasons why businesses follow up sales and record customer information: * They usually do follow ups on sales and record customer information for the purpose of advertisement of their products to already existing customers. * Follow ups on sales and recording customer information is usually used to know how much sale has been made either quarterly or yearly. * Businesses tend to make follow ups on sales and record customer information so that it can be easy for them to sell products to their customers and make it easy to trace their customers. * Follow ups in sales are done for the purpose of assisting in restocking of products so as to avoid deficits or surpluses. * Recording of customer information is also done so as to assist in knowing the preferences of an individual and their age group as many fashions tend to go on the age of the person. ...read more.

Middle

* They can use guarantee and warranty to sell their items especially the shop assistant. They have many options available to close such as the following: * Summary close: where you assume that they own a similar item in it's first after sale service. * Indirect close: which is a more gentle way of closing a sale as compared to the direct close and is more advisable to use such as 'what do you think about this discount?' 'is it fair?' * Silent close: this is where you use a closing question and then leaving the customer some time to respond. * Alternative close: this is where you give your customer two option in your closing statement such as do you prefer the DVD or VCR. * Direct close: this is where you give a straight forward question and is advisable to all times try to avoid this method of closing sale. ...read more.

Conclusion

b. I performed well because I was confident, focused and humble to my customer. Furthermore, I prepared my self before hand. c. The skills and processes that I didn't do well are that the time for closing the sale especially when I was selling the mobile contract to the college representative I was about to let her go without making a sale but quickly I picked up my confidence and was capable to sell the contract to the representative. d. This was because I slowly lost my confidence and I found that the customer was a bit challenging and not easy to persuade. e. I will first and foremost, change to a much acceptable clothing such as a suit and then I will constantly change train how to make a sale quickly and confidently and also try to close all the loop holes that I will face when selling an item by training better for them. This I will do because they were the areas that I needed to polish on to make it much better. ?? ?? ?? ?? abdinasir ismail 20087632 btec first diploma 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Presenting Business Information

    Analysts have said during the interviews with different Channels "how anxious Tesco is to break into the garden and leisure centre. Reward card refunds Tesco one will put an end to customers having to plough through huge amounts of information on the many different tariffs available and will guarantee the best deals in the UK."

  2. The main aim of this research is to evaluate the information on the human ...

    planning for aligning itself with the other departments and its expenditures within the organization (Norton, 2001). Human resource need to be more interdependent and consulting body with all the departments and should take strategic approaches to align itself with entire departments and their strategies.

  1. Unit 13 Applied Business

    It is essential that all organiser's and people involved with the planning of an event communicate with each other on a regular basis. This is called internal communication. External communication must also take place. This is when an organiser must communicate with people and organisations outside the planning team such as the local community, the media and other businesses.

  2. Principles of customer service and methods used to monitor them in two organisations. ...

    Premises On arrival we sat in the foyer and we are cheered for quite some time before being seen how ever this was a comfortable experience due to the leather sofas, so would seem that the speed of service was a bit low for us.

  1. Monitoring, Maintaining and Improving Customer Service at Disneyland Paris

    An additional technique which Disneyland Paris exercises to monitor the level of customer service involves using real life situations. These would take place at the Disneyland Paris University and would place the cast members in real life situations which may involve awkward customers shouting and trying to argue with cast members.

  2. Organising An Event: Market Research

    In order to find out this information from people, a survey will need to be carried out focusing on the target population researching whether or not anybody will be interested in coming on this trip. This target population is the AS level Business Studies Class of Marlborough school in St.

  1. Describe the Different Forms of Ownership of Businesses

    For example, if a hairdresser were in partnership with someone with a business background, one could concentrate on providing the salon service and other on handling the finances. 2. Any problems or difficulty can be shared and discussed. 3. By sharing their new ideas, ability to each other, you can invest some more profit into the Business.

  2. Free essay

    Investigating Customer Service at a school and at Asda.

    If this does not happen, then the classes may not be able to run as expected. Teaching materials must also be available for teachers to use whenever they need to. Materials such as the interactive white board and stationery are necessities for the classroom.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work