Same process applies to the sugar cane.
Secondary Sector
Manufacturing
Using the raw materials in to a chocolate bar
Tertiary
This is were the chocolate bar is transported to a retail outlet for consumers to buy
Consumer
This were the consumer has bought the chocolate bar for there personal use.
As you can see my newsagents comes in the last part of the chain of production before the customer buys it. So it basically my responsibly to get the product in its best condition and quality to the customer which comes under quality
Quality
Quality for me is were the customers are happy with the service of my newsagents by example the papers being delivered on time every product that is on sale in my shop is always on the shelf and customers are not disappointed with the availability of the products. If my quality is excellent this will make my customers come back for more purchasing and increase my sales revenue.
People
In my business I will have 2 people working beneath me they will both have the same job specification a shop assistant.
Organisation Chart
Parin Chouhan
Manager/ Business Founder
Shop Assistant Shop Assistant
Newspaper distributors X 6
Chain of command
In the chain of command I am responsible for the people beneath me in the organisation chart such as the two shop assistants and the three Newspaper distributors. I have authority over the whole business, the two shop assistants have authority over the three newspaper distributors and the newspaper distributors have authority over nobody.
Job specifications
Manager – The duties of the manager are to make sure the business is doing well. Other duties include ordering stock doing the accounts for the company. Doing the employees wages and making sure the employees are working and doing their duties.
Shop Assistant –The duties of the shop assistants are to stack shelves, make sure inside the premises are in a clean condition. Serve customers at the tills and maintain the neatness of the shelves.
Newspaper distributors – The duties of the newspaper distributors are to deliver various newspapers to customer’s houses within a certain time slot. The way they will know which house to deliver to the employee will be give a sheet with all the customers house number and street they have to deliver to.
Recruitment
Now I have got the job specifications done I am now going to recruit two full time shop assistants and three newspaper distributors. The selection strategies I am going to have are for the two shop assistants an application form and a one on one interview. For the newspaper distributors it will be just a one on one interview. To get a vast amount of applicants interested in the jobs I am going to put an advert out in the newspaper and the internet as my business has its own website. Also I am going to advertise posters in my shop window and around the residential area.
My Newspaper distributors will be on £12 a week both morning and evening newspaper distributors. The morning newspaper distributors will have to be at the shop between 6 and 7am so the newspapers can be delivered on time and giving a quality service to the customers. Same as the evening newspaper distributors they will have to arrive at the shop between 3:30 and 4:30 pm to ensure the newspapers papers are delivered on time to the customers giving a quality service. As there is an offence to recruit a child under 13, as it is child labour I will put this on the poster and also ask for proof of age at the interview e.g. passport, birth certificate. The two shop assistants (aged over 18) I l will be needing the rates for them will be £4.50 an hour with a five hour shift Monday –Saturday and on Sundays 30 hours a week the two shop assistants will take the Sunday shift in turns. The shop assistants wages will be £135 per week and £540 per month and £ 6480 Per year (without Sundays). With Sundays the wages will be £195 per week and £780 per month and £9360 per year. But because the Sundays will be taken in turns it will come up to £660 per month and £7920 per year this figure is what the shop assistants will be earning. The communication between my workers and me will be informal because this is a way motivating my workers and make them feel as if everyone is equal but l will want full respect of my authority
Shop assistants application form
Section 1: regarding the position
Today’s date:
Position being applied for:
Date available to start:
Interview availably:
Section 2: Personal details
First name:
Last name:
Contact Tel. No.
DOB:
National insurance number:
- Applicants must be aged 16 or above
Address (include post code)
EU Resident (please select one option): Yes ٱNo ٱٱٱٱ
If no, work permit number or employment status details:
Section 3:education and training
Secondary school: From: To:
Grades/Results:
College/ university: From: To: To: To:
Grade/Results:
Section 4: Employment history
Note: show most recent or current job first
Company name: b From: To:
Company address include (post code):
Reason for leaving:
Position: Salary:
Company name: From: To:
Company address include (post code):
Reason for leaving:
Position: Salary:
Company name: From: To:
Company address include (post code):
Reason for leaving:
Position: Salary:
Section 5: References
Please provide names and addresses of two referees. One of these should be from your present or most recent employer or from your school/ college.Where possible we require references from two previous employers.
First Referee
Name: Address (include post code):
Job title:
Company name:
Contact tel. No.:
Second Referee:
Name: Address (including post code):
Job title:
Company name:
Contact tel. No.:
Section 6: contact in case of emergency
First name: Address (including post code):
Last name:
Contact tel. No.
Relationship to applicant:
Section 7: equal opportunities
We are committed to equality of opportunity in employment and our aim is to ensure that all applicants are considered solely on their merits.
Ethnicity
Information on ethnic/ racial origin is strictly confidential and is used for statistical purposes only. If you decide not to give this information, your application will not be affected in any way, as this section will not be used for short-listing purposes.
How would you describe your ethnic/racial origin?
Disability
We are committed to assisting people with disabilities to obtain and remain in employment.
We will therefore endeavour to provide reasonable adjustments to equipment and premises when required.
Do you have any disabilities? (Please select one option)
Yes No
If yes, please provide details
Are you a registered disabled person? (Please select one option)
Yes No
If registered, give number:
Criminal offences
Have you ever been convicted of any criminal offences, which are not deemed spent under the terms of the Rehabilitation of Offenders Act 1974?
Yes No (Please select one option)
If yes, please state offences:
Sickness record
Number of day’s absence due to sickness in the last 12 months:
Are you in good health? Yes No
In the past 5 years, have you been unable to work due
to illness for more than a period of 2 weeks?
Yes No
If yes, for what periods and for what causes?
I confirm that I understand that misrepresentation, falsification or omission of factual information requested on this job application form may be cause for disciplinary action, which could result in dismissal in application for the job.
Signed……………………………
I will use this application form to recruit my two shop assistants. If the application is successful of a person applying for the job they will have an interview. At the interview I will judge them on their ways they deal situations by asking questions and what they are capable with at their previous job or what training or college.
Marketing
The way I will do my market research is by getting customers to sign forms the way I will do this is by attracting them by telling them is that if they sign this questionnaire they get a free box of chocolates this will also help me when I open the store. The reason I am doing this is because market research can help me in what customers buy so then I can have the most popular products that are bought by customers on the shelves, I can also find out what customers don’t buy so there is no need for it to be on the shelf as it is wasting my money in buying it from the cash and carry this is by saying if a customers buy for example fizzy drinks I will respond to this and have a wide range of drinks. Say for example customers don’t buy much biscuits I will respond to this and not have a wide range of biscuits only a few brands.
Marketing research will be my number 1 strategy to get a customer view of what they buy from a newsagent.
The way ill will get these chocolates is by buying from my profit. Because I want to see physically what gets sold more in my store rather than go straight to market research. There is no doubt that I will make sales in the first month is because I know that customers always try the out store before they judge it.
Motivating my workers
This is the way I will motivate my workers so that my business is working at a 100% efficiently.
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Self-Actualization The way I will do is by challenging them more and also getting them a chance to learn some new skills, which can be used, as well as other places. It will also motivate them by me setting new challenges for my workers this will make them think that they have succeeded well in their last task and been recognized for their potential.
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Self Esteem The way I will use this motivation to make my workers work better I will give my workers important projects to seem to them they are being recognized for their hard work. Also this will make them work better.
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Love and belonging The way I will get my workers to feel they are part of a team I will hold meeting for the staff every Saturday when the staff come for there pay checks. The meeting will be about how good the company has worked this week and I will congratulate everyone for their good work.
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Safety The way I will make my workers safe and no threat from them losing there job from redundancy is by telling them in the meetings on Saturdays on how well the company is doing this will motivate them in that the company is doing well and they don’t have to have no worries about their jobs safety This will keep on making the workers motivated in saying that the company is doing well because of them and will keep on working harder to keep the company up.
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Physiological To make my workers even motivated I have gave them a decent salary in which they can afford the basic wants such as food, water, shelter, clothing and wants so they can afford pretty much everything.
I will takes these points and ensure that my workers are always motivated to work because of these points
Hertzberg’s The hygiene factors
I will always make sure that I will always motivate my workers by Maslow’s Hierarchy of needs. But the only demotivating way that it is in hygiene workers can be demotivated because of work by bad working conditions. So to insure this I will always have clean premises have good pay and treat my workers with kindness and respect. Not this applies to how the manager treats all of his workers I accept all the other employees to treat others as the same.
