Creating an Information Technology System for Chin Bookmakers
Analysis
Introduction
Chin Bookmakers is a small independent bookmakers situated on Eden Hill Road in Peterlee. They currently have a small manual credit account for giving credit, on bets, to customers. At present Chin Bookmakers have approximately thirty customers to whom they give credit. They would like to extend the number of customers they presently give credit to but the system they use is time consuming and prone to error.
At present amount of credit given to customers has to be checked manually by employees. This means checking backlogs to ensure previous credit has been repaid. The bookmakers would like a computerised system that will allow them to check customers credit allowance quickly and ensure that the information is correct and kept up to date. Also they would like the system to produce charts and graphs to give an overview of credit given and credit repaid on a monthly basis.
The Current System
An employee of Chin Bookmakers was interviewed to ascertain the exact procedure for entering logs into the credit book. The following was recorded.
The customer places a bet in the usual way and asks for the bet to put on his credit account. The customer must then produce a 'Credit Account Card', which has printed on their name, date of birth, and an account number given by the bookmakers. It has also a small photograph of the customer and signature. The employee must then check last bet placed, on credit, in the credit accounts book. If the customer has adequate credit left on his/her account the entry is logged and the amount they owe is then updated. They then receive their normal betting slip along side credits receipt.
If the customer wishes to repay credit they simply produce their 'Credit Account Card' with payment and the amount owed will be again updated.
All credit given by the bookmakers must be repaid within 30 days of the bet being placed. Failure to do so will result in the customer's credit being stopped and normally placed bets will also be stopped until credit has been repaid. Once all of the customers outstanding credit has been fully repaid the customers credit rating will be restored.
Source Document 1: Invoice
Objectives of the New System
The owner, Mr Chin, would like the new system to perform the following functions:
* Allow data from the customer (Credit Account Number, bet placed and value) to be recorded quickly and accurately.
Analysis
Introduction
Chin Bookmakers is a small independent bookmakers situated on Eden Hill Road in Peterlee. They currently have a small manual credit account for giving credit, on bets, to customers. At present Chin Bookmakers have approximately thirty customers to whom they give credit. They would like to extend the number of customers they presently give credit to but the system they use is time consuming and prone to error.
At present amount of credit given to customers has to be checked manually by employees. This means checking backlogs to ensure previous credit has been repaid. The bookmakers would like a computerised system that will allow them to check customers credit allowance quickly and ensure that the information is correct and kept up to date. Also they would like the system to produce charts and graphs to give an overview of credit given and credit repaid on a monthly basis.
The Current System
An employee of Chin Bookmakers was interviewed to ascertain the exact procedure for entering logs into the credit book. The following was recorded.
The customer places a bet in the usual way and asks for the bet to put on his credit account. The customer must then produce a 'Credit Account Card', which has printed on their name, date of birth, and an account number given by the bookmakers. It has also a small photograph of the customer and signature. The employee must then check last bet placed, on credit, in the credit accounts book. If the customer has adequate credit left on his/her account the entry is logged and the amount they owe is then updated. They then receive their normal betting slip along side credits receipt.
If the customer wishes to repay credit they simply produce their 'Credit Account Card' with payment and the amount owed will be again updated.
All credit given by the bookmakers must be repaid within 30 days of the bet being placed. Failure to do so will result in the customer's credit being stopped and normally placed bets will also be stopped until credit has been repaid. Once all of the customers outstanding credit has been fully repaid the customers credit rating will be restored.
Source Document 1: Invoice
Objectives of the New System
The owner, Mr Chin, would like the new system to perform the following functions:
* Allow data from the customer (Credit Account Number, bet placed and value) to be recorded quickly and accurately.
